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  • Posted: Jul 8, 2022
    Deadline: Jul 22, 2022
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    Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town, and listed in the travel and leisure sector of the JSE Ltd. Our Brands Spur Corporation’s eight brands include Spur Steak Ranches, Spur Grill & Go, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos...
    Read more about this company

     

    Operations Support - Spur International

    Minimum Requirements    

    • National Certificate
    • Executive Secretary/Office administration or similar
    • 5  years’ experience

    SKILLS

    • Microsoft Office - full suite
    • Advance excel skills - working with complex formulas
    • Working with office systems (various operations, accounting, and reporting systems)
    • Managing and resolve conflict through difficult and crucial conversations

    ATTRIBUTES 

    • Deciding and initiating action
    • Working with people
    • Adhering to principles and values
    • Writing and Reporting
    • Applying Expertise and Technology
    • Learning and Researching
    • Planning and Organising
    • Following Instructions and Procedures
    • Adapting and Responding to Change
    • Coping with Pressures and Setbacks                        

    Duties and Responsibilities    
    FINANCE

    • Conduct approved purchasing and placing of orders i.e. office supplies and uniforms
    • Verifying and reconciliation of all invoices and expenses in line with budgets
    • Approval of invoices - where applicable - for payment
    • Verify all expense claims for accuracy and approval - against proof of payment and reconciliation with card statements
    • Ensure the timeous submission of expense claims for reimbursement
    • Purchase and ordering of smalls within budget (items for office use)
    • Reconciliation and management of petty cash

    CUSTOMER

    • Ensure Franchisees and Customers are received and answered in an appropriate, friendly and professional manner
    • Ensure that franchisee queries are immediately dealt with, directed to the right parties and monitored for resolution
    • Ensure Customer complaints are immediately dealt with, directed to the right parties and monitored for resolution
    • Ensure a quick turnaround on responded and reverting to Franchisees and Customers queries and complaints
    • Report on Franchisee and/or Customer complaints not resolved

    INTERNAL PROCESSES

    • Conducting Divisional Operations administration and providing general operations team support
    • Calendar coordination for the operations leadership team
    • Provide administrative assistance and support and work closely with brand manager and marketing on projects
    • Control and distribute product and operations manuals
    • Coordinate meetings and event logistics - calendar coordination, invitations, arranging venues, agendas, room set-up etc
    • Executing on Travel arrangements for the operations team
    • Handling functional and personal team queries and refer where necessary
    • Providing assistance on extranet
    • Gathering information for presentation and management reporting
    • Assist with the collection of signatures for all legal documentation required (resolutions, agreements, NDA's and MOU's)
    • Compiling of files and documents
    • Attend to vehicle service maintenance and booking of services PEOPLE
    • Secretarial duties
    • Dictaphone typing and delivery of accurate documents
    • Switchboard and reception relief duties
    • Screening and responding to emails and other communication
    • Receiving and screening of visitors
    • Operations reporting
    • Gathering information and Produce KPI and regional reports
    • Conduct Food cost, ratio analyses, pilot sales, discounts, Mr delivery reports, and halaal review and report
    • Main meal loading and analyses of spend per head comparison reports
    • Liaising and relationship building with all divisions across the business and with Franchisees

    Closing Date: 22nd, July 2022

    Method of Application

    Interested and qualified? Go to Spur Corporation on spur.erecruit.co to apply

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