Operations Support - Spur International at Spur Corporation

Minimum Requirements    

• National Certificate
• Executive Secretary/Office administration or similar
• 5  years’ experience

SKILLS

• Microsoft Office - full suite
• Advance excel skills - working with complex formulas
• Working with office systems (various operations, accounting, and reporting systems)
• Managing and resolve conflict through difficult and crucial conversations

ATTRIBUTES 

• Deciding and initiating action
• Working with people
• Adhering to principles and values
• Writing and Reporting
• Applying Expertise and Technology
• Learning and Researching
• Planning and Organising
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressures and Setbacks                        

Duties and Responsibilities    
FINANCE

• Conduct approved purchasing and placing of orders i.e. office supplies and uniforms
• Verifying and reconciliation of all invoices and expenses in line with budgets
• Approval of invoices - where applicable - for payment
• Verify all expense claims for accuracy and approval - against proof of payment and reconciliation with card statements
• Ensure the timeous submission of expense claims for reimbursement
• Purchase and ordering of smalls within budget (items for office use)
• Reconciliation and management of petty cash

CUSTOMER

• Ensure Franchisees and Customers are received and answered in an appropriate, friendly and professional manner
• Ensure that franchisee queries are immediately dealt with, directed to the right parties and monitored for resolution
• Ensure Customer complaints are immediately dealt with, directed to the right parties and monitored for resolution
• Ensure a quick turnaround on responded and reverting to Franchisees and Customers queries and complaints
• Report on Franchisee and/or Customer complaints not resolved

INTERNAL PROCESSES

• Conducting Divisional Operations administration and providing general operations team support
• Calendar coordination for the operations leadership team
• Provide administrative assistance and support and work closely with brand manager and marketing on projects
• Control and distribute product and operations manuals
• Coordinate meetings and event logistics - calendar coordination, invitations, arranging venues, agendas, room set-up etc
• Executing on Travel arrangements for the operations team
• Handling functional and personal team queries and refer where necessary
• Providing assistance on extranet
• Gathering information for presentation and management reporting
• Assist with the collection of signatures for all legal documentation required (resolutions, agreements, NDA's and MOU's)
• Compiling of files and documents
• Attend to vehicle service maintenance and booking of services PEOPLE
• Secretarial duties
• Dictaphone typing and delivery of accurate documents
• Switchboard and reception relief duties
• Screening and responding to emails and other communication
• Receiving and screening of visitors
• Operations reporting
• Gathering information and Produce KPI and regional reports
• Conduct Food cost, ratio analyses, pilot sales, discounts, Mr delivery reports, and halaal review and report
• Main meal loading and analyses of spend per head comparison reports
• Liaising and relationship building with all divisions across the business and with Franchisees

Closing Date: 22nd, July 2022