Operator: Fusion Centre X1 (Fixed-Term Contract Ending March 2027) at South African National Parks (SANParks)

Requirements

The requirements listed below are representative of the knowledge, skills and/or abilities that are required for the job: Certified copy of Qualifications and Certificates must be submitted.

• Grade 12 or equivalent / NQF level 4 in Security Management/ Policing/ Nature Conservation or relevant field
• National Diploma (NQF level 6) in Conservation/ Policing/ Information Management or relevant field is desirable.
• 2- 3 years’ practical experience in an operations control room, security control room, or law enforcement environment or relevant field
• Health and Safety and First Aid Skills
• Working knowledge of relevant conservation legislation.
• Computer Literacy training. Advanced computer skills certificate will be an added advantage.
• Sound communication and interpersonal skills.
• Excellent Administrative and Record Keeping skills, certificate will be an added advantage.
• A healthy person with high-level mental alertness is required in this position.
• The willingness to be based inside the park.
• No criminal record.

Responsibilities

Data Capturing and Information Management:

• Capture operational data from various sources or platforms onto C-more and other relevant databases.
• Verification of data to ensure accuracy and integrity prior to dissemination.
• Maintain the collation, storage, and dissemination of operational data across the park.
• Maintain detailed logs of communications, patrols, incidents, and resource usage.
• Ensure regular system backups and data integrity checks to prevent information loss.
• Data capturing and record keeping of daily operations and incidents.
• Record and update Pocket Book and Occurrence Book on daily basis

Operations Room Monitoring and Support:

• Monitor real-time CCTV, drone feeds, radio communications, and tracking systems.
• Receive incident alerts and coordinate immediate operational responses, including resource tracking and communication.
• Assist in maintaining situational awareness by updating operational status boards and information briefings.
• Capture and store data related to incidents, patrols, and enforcement activities for reporting.
• Provide routine and ad hoc reporting on operational activity to senior management.
• Avoid redundancy in operational systems, including generator backups, emergency communication tools, and secondary reporting protocols.
• Update real-time incident maps and dashboards to enhance visual command awareness on C-more.
• Support investigations by providing accurate data, surveillance logs, and communication records.
• Support the execution of terrestrial, marine, and aerial operations.
• Record post-operation debriefings and capture key findings.
• Participate in simulation exercises (e.g., live drills) to test operational readiness.

Administration:

• Handle sensitive case material with the proper chain- of custody integrity and confidentiality including passwords and access information.
• Handle conference boardroom reservations.
• Record keeping of rainfall readings.