Ops Manager: Audit - Alberton at The South African Revenue Service (SARS)

Job Purpose

• To lead and manage an audit team to ensure effectiveness of audit operations across multi tax types.

Job Responsibilities

• Demonstrate the ability to finalize audit and verification cases in accordance with the required standards and legislation.
• Demonstrate an understanding of how to deal with objections.
• Demonstrate the ability to improve the quality of the work to be produced.
• Demonstrate an understanding of the Under Statement Penalties policy and application thereof.
• Demonstrate an understanding of the audit verifications life cycle and expectations Demonstrate the ability to detect and identify fraudulent cases and how to handle such cases.
• Demonstrate an understanding of the governance and other ethical requirements imposed on SARS employees while performing their duties.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree/ Advanced Diploma (NQF 7) AND 5-7 years' Tax related experience within Audit, of which 1 year ideally at supervisory level.

  OR

• Higher Certificate (NQF 6) in Audit, Accounting, Finance, or related field with 4-5 years’ experience in an Audit environment

OR

• Senior Certificate (NQF 4) AND 10 years' Tax related experience within Audit , of which 1 year ideally at supervisory level.

Minimum Functional Requirements

• Knowledge of All tax type will be added advance.
• Audit principle
• Income Tax Act, Tax Admin Act, Interpretation of Financials, Basic Audit & Accounting Principles.

Job Outputs:

Process

• Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to business unit.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Prioritise and allocate work and manage related processes to achieve pre-defined objectives within quality standards and ensure team cooperation.
• Identify team priorities, schedule activities & allocate and explain the context of tasks within established limits to control day-to-day objectives.
• Use practical and applied knowledge and judgement to arrive at decisions.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Analyse and interpret team results and make changes in order to continuously improve and optimise performance.
• Manage the resolve complex cases and make recommendations for further actions, when required.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
• Communicate strategic context that guide best practice, foster an environment of continuous learning & lead to improved employee engagement levels.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.

.Finance

• Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage, and report on cost improvement objectives and communicate or escalate any shortfall.

Client

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.

Behavioural competencies

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.

Technical competencies

• Understands main business drivers to impact on decision making and get things done.
• The confidence and ability to take timely and appropriate decisions Service Delivery
• Must be able to communicate information and ideas in a clear and concise manner appropriate for the audience to explain, persuade, convince, and influence others to achieve the desired outcomes.
• Depth of understanding on tax related issues and the ability to mentor and coach others on technical matters with the purpose of ensuring that SARS is interpreting and applying the legislative framework effectively and accurately.