Job Vacancies at The South African Revenue Service (SARS)

Job Purpose

• To effectively process allocated estates debt management cases within specific turnaround time and in line with relevant policies and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Higher Certificate (NQF 5) AND 3 years' experience in similar environment.

OR

• Senior Certificate (NQF 4) AND 4 years’ experience in similar environment.

Job Outputs:

Process

• Analyse and interpret Liquidation and Distribution accounts in order to assess tax liability.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Ensure accurate capturing of client’s information in order to reduce the estate debt book.
• Finalise all allocated debt management cases within the turn around times leading to the reduction of the debt book.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
• Communication of transactional outputs and queries in area of work.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service, and standards.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.

Governance

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.

Behavioural competencies

• Fairness and Transparency
• Accountability
• Stakeholder engagement and management
• Honesty and Integrity
• Trust
• Respect

Technical competencies

• Functional policies and procedures
• Tax Knowledge
• Standard operating procedure compliance
• Debt Management
• Data Management

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Job Purpose

• To ensure that incoming requests relating to taxpayer assessments and the correctness thereof, for all tax types, are finalised.
• To perform all other functions relating to Assessment Maintenance including, but not limited to: issuing queries and revising assessments, tax directives, tax clearances, ceased to be resident requests, requests for remission of administrative penalties and underestimation of provisional tax penalties, manual intervention on certain original assessments to be raised, follow-ups on SARS core tax systems.
• The work performed range from standard to complex issues.

Education and Experience

Minimum Qualification & Experience Required

• Relevant [Auditing, Accounting and Taxation] National Diploma or Advanced Certificate (NQF6) and 2-3 years' experience in a similar environment [Tax Auditing or Assessment Maintenance], of which 1-2 years at knowledge worker level

OR

• Senior Certificate (NQF 4) with a minimum of 5 years Tax Auditing experience or Assessment Maintenance experience

Job Outputs:

• Be informed on related Acts, Legislation and Regulations that might impact own work.
• Be observant and engage on possible violations of regulation, policies, SOPs, and standards of conduct and escalate where necessary.
• Resolve, explain, interpret, and analyse correctness and make decisions to revise assessments.
• Resolve, explain, interpret, and analyse correctness and make decisions to allow, disallow or partially allow requests for remissions and disputes.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Be informed of related Acts, legislation and regulations that might impact on own work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Plan and organise own work tasks within area of work.
• Prepare and present submissions to objection and, interest and penalty committee.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.

Process

• Ensure incoming requests relating to taxpayer assessments and the correctness thereof, for all tax types, are finalised. Perform all other functions relating to Assessment Maintenance including, but not limited to: issuing queries and revising assessments, tax directives, tax clearances, ceased to be resident requests, manual intervention on certain original assessments to be raised, follow-ups on SARS core tax systems. The work performed range from standard to complex issues.
• Resolve, explain, interpret, and analyse correctness and make decisions to allow, disallow or partially allow requests for remissions and disputes.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop productive working relationships with team members, Ops manager and key role players in the business to support contracted work outputs.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Trust
• Respect
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability
• Honesty and Integrity

Technical competencies

• Reporting
• Functional Policies and Procedures
• Financial Accounting
• Operational Audit
• Business Knowledge
• Efficiency improvement

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Job Purpose

• To maintain records of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.

Education and Experience

Minimum Qualification & Experience Required

• Senior Certificate (NQF 4) with Accounting AND 2 years’ experience in a Tax environment

Job Outputs:

Process

• Provide accurate identification of potential risk and escalate issues as required.
• Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
• Keep up to date records of completed work.
• Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
• Communication of transactional outputs and queries in area of work.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements. 
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

• Participate and contribute to a culture where information and ideas are freely shared between team members.
• Be open and receptive to possible work changes.

• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Working With Others
• Trust
• Respect
• Fairness and Transparency
• Accountability
• Honesty and Integrity 
• Organisational Awareness
• Teamwork and Cooperation
• Self-Development
• People Skills

Technical competencies

• Functional Policies and Procedures
• Standard operating procedure compliance
• Tax Knowledge
• Service Delivery
• Administration
• Administrative Support
• Events, Meeting or Task Coordination
• Records and Archive Management
• Plan and Conduct Meetings
• SARS Systems Products

go to method of application »

Job Purpose

• To effectively process allocated estate debt management cases within specific turnaround time and in line with relevant policies and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Higher Certificate (NQF 5) AND 3 years' experience in an Estates debt collection environment.

OR

•  Senior Certificate (NQF 4) AND 4 years' experience in an Estates debt collection environment.

Job Outputs:

Process

• Analyse and interpret Liquidation and Distribution accounts in order to assess tax liability.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Ensure accurate capturing of client’s information in order to reduce the estate debt book.
• Finalise all allocated debt management cases within the turnaround times leading to the reduction of the debt book.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Trust
• Respect
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability
• Honesty and Integrity
• Teamwork
• Willing to learn.

Technical competencies

• Functional Policies and Procedures
• Tax Knowledge
• Standard operating procedure compliance
• Debt Management
• Data Management

go to method of application »

Job Purpose

• To analyse and improve the effectiveness of the workforce within are of accountability and to implement effectiveness interventions to ensure all key performance targets are met.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Business Management, Economics, Accounting, Statistics or similar AND 5-7 years' experience in Data Analytics / Business Intelligence or similar, of which 3-4 years is at a functional specialist level.

 OR

• Senior Certificate (NQF 4) AND 10 years’ experience in Data Analytics / Business Intelligence or similar, of which 3-4 years is at a functional specialist level.

Job Outputs:

Process

• Convert imported data into a suitable format for use with CAAT.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
• Plan and organise own work tasks within area of work.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.

• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.

• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Fairness and Transparency
• Analytical thinking
• Accountability
• Conceptual ability
• Organizational awareness
• Trust
• Respect
• Attention to detail.
• Building Sustainability
• Honesty and Integrity
• Teamwork

Technical competencies

• Decision making
• Reporting
• Functional Policies and Procedures
• Financial Accounting
• Operational Audit
• Business Knowledge
• Efficiency improvement

go to method of application »

Job Purpose

• To lead and manage an audit team to ensure effectiveness of audit operations across multi tax types.

Job Responsibilities

• Demonstrate the ability to finalize audit and verification cases in accordance with the required standards and legislation.
• Demonstrate an understanding of how to deal with objections.
• Demonstrate the ability to improve the quality of the work to be produced.
• Demonstrate an understanding of the Under Statement Penalties policy and application thereof.
• Demonstrate an understanding of the audit verifications life cycle and expectations Demonstrate the ability to detect and identify fraudulent cases and how to handle such cases.
• Demonstrate an understanding of the governance and other ethical requirements imposed on SARS employees while performing their duties.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree/ Advanced Diploma (NQF 7) AND 5-7 years' Tax related experience within Audit, of which 1 year ideally at supervisory level.

  OR

• Higher Certificate (NQF 6) in Audit, Accounting, Finance, or related field with 4-5 years’ experience in an Audit environment

OR

• Senior Certificate (NQF 4) AND 10 years' Tax related experience within Audit , of which 1 year ideally at supervisory level.

Minimum Functional Requirements

• Knowledge of All tax type will be added advance.
• Audit principle
• Income Tax Act, Tax Admin Act, Interpretation of Financials, Basic Audit & Accounting Principles.

Job Outputs:

Process

• Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to business unit.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Prioritise and allocate work and manage related processes to achieve pre-defined objectives within quality standards and ensure team cooperation.
• Identify team priorities, schedule activities & allocate and explain the context of tasks within established limits to control day-to-day objectives.
• Use practical and applied knowledge and judgement to arrive at decisions.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Analyse and interpret team results and make changes in order to continuously improve and optimise performance.
• Manage the resolve complex cases and make recommendations for further actions, when required.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
• Communicate strategic context that guide best practice, foster an environment of continuous learning & lead to improved employee engagement levels.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.

.Finance

• Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage, and report on cost improvement objectives and communicate or escalate any shortfall.

Client

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.

Behavioural competencies

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.

Technical competencies

• Understands main business drivers to impact on decision making and get things done.
• The confidence and ability to take timely and appropriate decisions Service Delivery
• Must be able to communicate information and ideas in a clear and concise manner appropriate for the audience to explain, persuade, convince, and influence others to achieve the desired outcomes.
• Depth of understanding on tax related issues and the ability to mentor and coach others on technical matters with the purpose of ensuring that SARS is interpreting and applying the legislative framework effectively and accurately.