Ops Manager: Audit - Gqeberha at The South African Revenue Service (SARS)

Job Purpose

• To ensure that incoming requests relating to taxpayer assessments and the correctness thereof, for all tax types, are finalised.
• To perform all other functions relating to Assessment Maintenance including, but not limited to: issuing queries and revising assessments, tax directives, tax clearances, ceased to be resident requests, requests for remission of administrative penalties and underestimation of provisional tax penalties, manual intervention on certain original assessments to be raised, follow-ups on SARS core tax systems.
• The work performed range from standard to complex issues.

Education and Experience

Minimum Qualification & Experience Required

• Relevant [Auditing, Accounting and Taxation] National Diploma or Advanced Certificate (NQF6) and 2-3 years' experience in a similar environment [Tax Auditing or Assessment Maintenance], of which 1-2 years at knowledge worker level

OR

• Senior Certificate (NQF 4) with a minimum of 5 years Tax Auditing experience or Assessment Maintenance experience

Job Outputs:

• Be informed on related Acts, Legislation and Regulations that might impact own work.
• Be observant and engage on possible violations of regulation, policies, SOPs, and standards of conduct and escalate where necessary.
• Resolve, explain, interpret, and analyse correctness and make decisions to revise assessments.
• Resolve, explain, interpret, and analyse correctness and make decisions to allow, disallow or partially allow requests for remissions and disputes.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Be informed of related Acts, legislation and regulations that might impact on own work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Plan and organise own work tasks within area of work.
• Prepare and present submissions to objection and, interest and penalty committee.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.

Process

• Ensure incoming requests relating to taxpayer assessments and the correctness thereof, for all tax types, are finalised. Perform all other functions relating to Assessment Maintenance including, but not limited to: issuing queries and revising assessments, tax directives, tax clearances, ceased to be resident requests, manual intervention on certain original assessments to be raised, follow-ups on SARS core tax systems. The work performed range from standard to complex issues.
• Resolve, explain, interpret, and analyse correctness and make decisions to allow, disallow or partially allow requests for remissions and disputes.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop productive working relationships with team members, Ops manager and key role players in the business to support contracted work outputs.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Trust
• Respect
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability
• Honesty and Integrity

Technical competencies

• Reporting
• Functional Policies and Procedures
• Financial Accounting
• Operational Audit
• Business Knowledge
• Efficiency improvement