Ops Manager: Debt Management - Cape Town at The South African Revenue Service (SARS)

Job Purpose

• To effectively process allocated estate debt management cases within specific turnaround time and in line with relevant policies and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Higher Certificate (NQF 5) AND 3 years' experience in an Estates debt collection environment.

OR

•  Senior Certificate (NQF 4) AND 4 years' experience in an Estates debt collection environment.

Job Outputs:

Process

• Analyse and interpret Liquidation and Distribution accounts in order to assess tax liability.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Ensure accurate capturing of client’s information in order to reduce the estate debt book.
• Finalise all allocated debt management cases within the turnaround times leading to the reduction of the debt book.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Trust
• Respect
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability
• Honesty and Integrity
• Teamwork
• Willing to learn.

Technical competencies

• Functional Policies and Procedures
• Tax Knowledge
• Standard operating procedure compliance
• Debt Management
• Data Management