Ops Manager: Taxpayer Services - Rustenburg at The South African Revenue Service (SARS)

Job Purpose

• To maintain records of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.

Education and Experience

Minimum Qualification & Experience Required

• Senior Certificate (NQF 4) with Accounting AND 2 years’ experience in a Tax environment

Job Outputs:

Process

• Provide accurate identification of potential risk and escalate issues as required.
• Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
• Keep up to date records of completed work.
• Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
• Communication of transactional outputs and queries in area of work.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements. 
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

• Participate and contribute to a culture where information and ideas are freely shared between team members.
• Be open and receptive to possible work changes.

• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Working With Others
• Trust
• Respect
• Fairness and Transparency
• Accountability
• Honesty and Integrity 
• Organisational Awareness
• Teamwork and Cooperation
• Self-Development
• People Skills

Technical competencies

• Functional Policies and Procedures
• Standard operating procedure compliance
• Tax Knowledge
• Service Delivery
• Administration
• Administrative Support
• Events, Meeting or Task Coordination
• Records and Archive Management
• Plan and Conduct Meetings
• SARS Systems Products