Ops Manager: Audit (FTC) at The South African Revenue Service (SARS)

Job Purpose

• To lead and manage an audit team to ensure effectiveness of audit operations across multi tax types.

Education and Experience

• Bachelor’s degree (NQF 7) in Auditing, Accounting, Taxation or equivalent and 5 to 7 years’ Tax Audit experience of which 1 year at supervisory level.
• ALTERNATE: Senior Certificate (NQF 4) and 10 years’ Tax Audit experience of which 1 year at supervisory level

Minimum Functional Requirements

• Knowledge and experience across all Tax types. 
• Applicable to a specific Audit environment e.g. Taxpayer Verification., Customs or Excise business environments. 

Job Outputs:

Process:

• Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to business unit.
• Evaluate, collate and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence.
• Guide and manage to resolve complex cases and make recommendations for further actions, when required.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for area of accountability.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Ensure procedures, policies and mandates are clearly understood and complied with.

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to others and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Communicate strategic context that guides best practice, fosters an environment of continuous learning and leads to improved employee engagement levels.
• Drive own performance and provide specialist support and advise to specified objectives against required targets, deadlines and quality standards.

 Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure teams adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
• Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.

Behavioural competencies

• Accountability
• Adaptability - Adapts tactics
• Attention to Detail - Maintains checklists
• Fairness and Transparency
• Honesty and Integrity.
• Problem Solving and Analysis
• Respect
• Displays commitment to organisational values and personal trust
• Ability to translate strategy into execution
• Concern for impact of own behaviour on others  
• Develops teams and nurtures interdependency  
• Inspires others to Positive Action  
• Nurtures Future Talent  
• Stewardship and Service Orientation
• Strong Results Orientation 
• Values and Manages Diversity 

Technical competencies

• Business Acumen
• Decisiveness
• Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Operational Audit
• Planning and organising
• Problem Analysis and Judgement
• Reporting
• SARS Systems Products
• Tax Compliance Auditing
• Tax Knowledge