Ops Manager: Quoting and Fulfilment at BCX

Core Description

• To support and manage all activities across all contributing functions in the formulation, collation and timely submission of a quality and compliant quote response in accordance with the agreed SLA/OLA management process and client expectation.

Key Deliverables / Primary Functions

• Support and manage the sales qualification process to ensure effort is only applied to valid and viable opportunities.
• Manage compliance with all agreements and commitments from contributing parties in the formulation of the quoting process.
• Effectively and timeously provide and report on information, required for managerial decision making and for other stakeholders.
• Consolidate all inputs received (costing, technical designs, and service descriptions) to formulate a quality and compliant quote response according to BCX governance.
• Obtain and ensure a basic understanding of products being sold to ensure correct product offering by team members.
• Ensure minimum margin requirements are met and manage the process of approving margin deviations from guidelines.
• Maintain and manage renewal contracts for existing and new customers.

Core Functional Skills & Knowledge

• Communication
• Commercial Awareness
• Delegation skills
• Microsoft Office

Core Behavioural Competencies

• Job Match
• Leading and supervising
• Planning & Organising
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business Management
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage
Experience

• 3 Years’ experience in office administration, pricing and quoting

Or

• 5 Years’ experience in office administration, pricing and quoting