Ops Specialist: Business Intelligence (CSB) at Telkom

Core Description

• Acquire, Interpret, evaluate, document, and interrelate BI financial data/ information and develop analysis and projections enabling timeous business intelligence for all levels in Telkom.
• Collaborate with teams to link ICT project budgets and financial performance to key business metrics. Work with data warehousing teams to ensure the accurate extraction, transformation, and loading (ETL) of ICT-related financial data into BI platforms.
• Gather and integrate financial and non-financial information from various systems (e.g., Revenue, ad hoc charges, billing, Device distributions, Operational device costs, Sales, Products) for analysis and reporting.

Job Responsibilities

OUTPUT 1

Formulated Requirements

SUB-OUTPUTS

• Capture request
• Work closely with Telkom teams, including network operations, sales, and product management, to provide financial BI reports and automated dashboarding
• Support senior analysts in translating financial intelligence into actionable recommendations for leadership
• Facilitate communication between finance, IT, and business teams to align financial objectives with Telkom strategies
• Document user requirements
• Compile Functional Design Specification (If required) for BI solution
• Ensure financial reports align with Telkom standards
• Monitor compliance with financial policies and practices
• Support audit processes by providing accurate and well-documented financial data for Telkom operations
• Complete truth test

RANGE

• Telkom
• New Solutions
• Types of Project scope
• Analyse Telkom-specific financial KPIs such as subscriber growth, device sales profitability, network roaming, and data service revenue.
• Benchmark organizational performance against set targets and goals for the specific BU and Financial year to identify strengths and opportunities.
• Consider all types of Customer Audience to enable clear and easy to read reports to encourage financial literacy

OUTPUT 2

Planned Acquisition

SUB-OUTPUTS

• Scope requirements
• Propose BI enhancements to better capture and analyse data relevant to Telkom CSB
• Perform risk analysis
• Perform feasibility study on end-to-end solution planning, model development, logical and physical designs, visualisation and solution deployment
• Design/ specification of information presentation interface
• Develop and support interactive platforms on cloud to enable financial team to collaborate and provide insights on financial performance, including ARPU (Average Revenue Per User), churn, traffic analysis
• Pro-actively determine measuring points on different processes

RANGE

• Single request/ BI project 
• Complete solution

OUTPUT 3

Acquired Deployed Information Delivery Mechanism

SUB-OUTPUTS

• Design interactive dashboards using presentation layer tool to present Telkom-related financial intelligence to stakeholders
• Create data visualizations to track revenue streams by region, product line, or BU segment
• Maintain and update BI systems to ensure accurate and timeous reporting for decision-making. Compile test cases for financial team analysis
• Test solution (modular/ functional and system)
• Apply quality assurance to solution
• Rectify all errors identified
• Perform user testing or pilot sites
• Deploy solution
• Implement solution (put into production)

RANGE

• Complete system requirements
• Standard User

OUTPUT 4

Information and Updated Customers

SUB-OUTPUTS

• Promote solutions
• Initiate user involvement and usage of information solutions Provide guidance to users on Business Intelligence philosophy and strategy
• Collaboration and best practice techniques

RANGE

• Telkom
• New Solutions
• Types of Project scope

OUTPUT 5

Maintained and Supported Information Delivery

SUB-OUTPUTS

• Provide one stop BI solutions (Financial and non-financial)
• Communicate with end users timeously

RANGE

• Reports

OUTPUT 6

Mechanism

SUB-OUTPUTS

• Monitor and review usage
• Train regional representatives and users
• Provide user manuals (operation and admin)
• Provide application on-line help functions (collaboration sites)

RANGE

• Daily, weekly, monthly, quarterly, yearly measurements, statistics
• Business Intelligence Solutions

Core Competencies

FUNCTIONAL KNOWLEDGE

• Business Intelligence; Financial acumen; Commissions acumen; Business Processes; Project Management; Computer Software; Database Design and Administration; BI Software development; Systems; Documentation Standards

FUNCTIONAL SKILLS

• Analytical; Communication; Reporting; Financial literacy; Performance tracking; Problem Solving; Business Intelligence; Designing; Writing

ATTITUDES/ LEADERSHIP COMPETENCIES

• Customer Focused; Motivated; Perseverance; Proactive; Professional; Reliable; Decisive; Organized; Accuracy; Dynamic; Approachable; Team Player; Adaptability

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma
• OR NQF 4: Grade 12

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

Additional Information

Outputs (continued):

OUTPUT 7

Provide Business Process Analysis and Research

SUB-OUTPUTS

• Identify issues and problem areas
• Gather and analyse information
• Analyse business processes
• Provide alternative business and research solutions

RANGE

• Telkom
• Accurate and sufficient information
• Business Commitment
• Business Impact
• Time Frame
• Resource Requirements
• Project Scope
• Clarified Functionality

OUTPUT 8

Performed Quality Assurance

SUB-OUTPUTS

• Audited results on acquired/developed information Systems
• Manage functional and system wide integrity tests
• Provide change control procedures
• Provide System Configuration Mechanisms
• Compile documentation

RANGE

• Functional compatibility
• Modular compatibility
• System compatibility
• Verification of acquired/ developed systems to comply with business intelligence standards
• Field range to system wide validity check against defined system requirements and specifications

OUTPUT 9

BI Produced, Disseminated and Controlled Access

SUB-OUTPUTS

• Distribute Information delivery and solutions
• Provide access to BI Information Delivery solutions and information
• Ensure running of queries

RANGE

• Generation distribution of information Delivery Mechanism
• Request delivery of information mechanism
• Periodic ad-hoc requests

Special Requirements

• Valid Drivers license

Physical Requirements

• None