Ops Specialist: Software Asset Management at BCX

Core Description

• This role is responsible to effectively manage contracts related to software licenses for the full cycle of agent contracting, in accordance with organisational guidelines.
• This position requires the ability to be able to prioritize, make independent decisions and produce high volumes of work while maintaining a high degree of accuracy to meet the customer’s requirement in line with SLA’s.

Key Deliverables / Primary Functions

• Act as the SAM remediations team leader representative to manage and remediate unauthorised software on users’ devices, advising consumers of pricing, products, and risks.
• Investigate and resolve internal and external problems by troubleshooting and conducting more research.
• Identify opportunities for license optimization by analyzing software usage patterns, identifying underutilized or unused licenses, and recommending adjustments to license allocations or software deployment strategies to minimize costs.
• Manage and track license reconciliations.
• Demonstrate leadership skills and uphold performance standards, assist with cross-skilling and training of peers and new staff.
• Update SAM tool with software licensing and contract information in line with SLA.
• Prepare meeting presentations, reports and minutes for review by the ITAM Senior Manager.
• Handle key procurement tasks such as obtaining vendor quotes, processing PRs and POs, renewal approvals and vendor negotiations, preparing SRCs/SCACs, deviations, supplier vetting, and memoranda.
• Offer software license and contract management services, including license compliance for in scope contracts managed or supported by the BCX licensing team, and support license optimization activities.

Core Functional Skills & Capabilities

• Microsoft Office
• Data Management
• Communication
• Customer Service
• Hardware/Software Installation and management
• Core Behavioural Competencies
• Job Match
• Creating & Innovating
• Delivering Results & Meeting customer expectations
• Leading and supervising
• Persuading and Influencing
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Technology or Computer Science
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in SAM licensing, Flexera and contract management, within a complex IT environment. Must have a good understanding of the Tier1 Vendor licensing models and have performed some SAM licensing reviews using Flexera. An understanding of various publisher licensing terms and metrics (Tier 1 vendors eg Oracle, TeamViewer) is also required.

Or

• 5 years’ experience in SAM licensing, Flexera and contract management, within a complex IT environment. Must have a good understanding of the Tier1 Vendor licensing models and have performed some SAM licensing reviews using Flexera.
• An understanding of various publisher licensing terms and metrics (Tier 1 vendors eg Oracle, TeamViewer) is also required.

Certifications

• Flexera
• ITIL SAM

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control 3
• Level of Engagement Engagement with internal and external clients.

Special Requirements / Employment Condition

• Workplace / Physical Requirements
• Hybrid Remote Worker
• Billable