Ops Supervisor at The Heineken Company

Responsible for the effective management of all activities in the Distribution Centre Warehouse relating to customer Deliveris and the completion of all reasonable tasks to ensure the operational efficiency of the organisation with the aim of supporting the organiasations endeavor to become more responsive to its competitors, customers, and consumers. 

Key Responsibilities

• Ensure the effective functioning of Optimal Transport Management, Customer Deliveries and Outsource Services.
• Ensure safe warehouse practices and ensure that all systems and procedures operate effectively. 
• Maintain effective and outstanding. OTIF delivery service levels. 
• Ensure the cost-effective maintenance of company vehicles and material handling equipment.
• Maintain effective co-operation and communication with the local sales department to ensure optimal orders are delivered to customers.
• Engage transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments.
• Monitor and understand fleet key performance indicators and implement corrective action plans where required. 
• Ensuring that Fleet/Transport Resourcing is optimal, and that fleet appearance upholds the organization’s image. 
• Oversee the warehouse to ensure stock availability and that product quality is maintained and ensure that the relevant stakeholders are engaged.  
• Manage all returned stock.   
• Ensure that all product invoicing and empty return procedures are adhered to. 
• Manager the end-to-end Owner Driver process in line with the latest Owner Driver management guidelines. 
• Review internal and external business processes for alignment with the business strategy. 
• Effectively handle customer complaints and ensure corrective action is taken where necessary. 
• Evaluate and maintain loss control procedures on an on-going basis. 
• Ensure that stacking heights are complied with and maintained. 
• Maintain and adhere to site housekeeping standards.  
• Ensure that the delivery fleet complies with all legal requirements as per the Road Transport Quality System.
• Ensure compliance to all relevant legislation. 
• Assist in conducting monthly stock counts in line with the Inventory management procedures and processes. 
• Understand, implement, and adhere to Internal Control Measures such as ICC, Owner Driver, Risk and Quality Audits. 
• Ensure that Operational Costs cents per liter is contained through continual investigation and improvement of asset utilization and effective warehouse management.

Experience

• Minimum of 2 years relevant experience in FMCG Logistics / Distribution Environment.
• Experience in a customer service environment is essential.
• Proficient in MS Office, SAP, Strato, Qlikview, Success Factors experience beneficial.
• The ability to work under pressure and meet tight deadlines.
• Experience meeting tight deadlines. 
• Excellent communication skills (both written and oral) and sound presentation skills  
• The ability to work after hours and / or shifts if necessary