Current Vacancies at The Heineken Company

Responsible for the effective management of all activities in the Distribution Centre Warehouse relating to customer Deliveris and the completion of all reasonable tasks to ensure the operational efficiency of the organisation with the aim of supporting the organiasations endeavor to become more responsive to its competitors, customers, and consumers. 

Key Responsibilities

• Ensure the effective functioning of Optimal Transport Management, Customer Deliveries and Outsource Services.
• Ensure safe warehouse practices and ensure that all systems and procedures operate effectively. 
• Maintain effective and outstanding. OTIF delivery service levels. 
• Ensure the cost-effective maintenance of company vehicles and material handling equipment.
• Maintain effective co-operation and communication with the local sales department to ensure optimal orders are delivered to customers.
• Engage transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments.
• Monitor and understand fleet key performance indicators and implement corrective action plans where required. 
• Ensuring that Fleet/Transport Resourcing is optimal, and that fleet appearance upholds the organization’s image. 
• Oversee the warehouse to ensure stock availability and that product quality is maintained and ensure that the relevant stakeholders are engaged.  
• Manage all returned stock.   
• Ensure that all product invoicing and empty return procedures are adhered to. 
• Manager the end-to-end Owner Driver process in line with the latest Owner Driver management guidelines. 
• Review internal and external business processes for alignment with the business strategy. 
• Effectively handle customer complaints and ensure corrective action is taken where necessary. 
• Evaluate and maintain loss control procedures on an on-going basis. 
• Ensure that stacking heights are complied with and maintained. 
• Maintain and adhere to site housekeeping standards.  
• Ensure that the delivery fleet complies with all legal requirements as per the Road Transport Quality System.
• Ensure compliance to all relevant legislation. 
• Assist in conducting monthly stock counts in line with the Inventory management procedures and processes. 
• Understand, implement, and adhere to Internal Control Measures such as ICC, Owner Driver, Risk and Quality Audits. 
• Ensure that Operational Costs cents per liter is contained through continual investigation and improvement of asset utilization and effective warehouse management.

Experience

• Minimum of 2 years relevant experience in FMCG Logistics / Distribution Environment.
• Experience in a customer service environment is essential.
• Proficient in MS Office, SAP, Strato, Qlikview, Success Factors experience beneficial.
• The ability to work under pressure and meet tight deadlines.
• Experience meeting tight deadlines. 
• Excellent communication skills (both written and oral) and sound presentation skills  
• The ability to work after hours and / or shifts if necessary 

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Manage a team of Sales Consultants to ensure growth of the Brand portfolio across various identified Channels by creating/ driving brand awareness, consumer pull and building brands in line with strategic objectives.

Key Responsibilities

• Oversee the sales, promotions, and campaigns of sales activities with the assigned area of responsibility.
• Make data-informed decisions to develop trade plan, drive performance and inform resource allocation.
• Ensure products/ brands are available widely in assigned sales area.
• Optimize resources to achieve sales targets.
• Develop, monitor, and manage quarterly Sales Plan.
• Analyze and identify growth opportunities with measurement and tracking for reporting purposes.
• Monitor Sales Consultant adherence to Call strike rate.
• Develop strong customer relations through frequent communication, professional, courteous, and ethical interpersonal interactions.
• Identify emerging markets to find new sales opportunities.
• Procure market intelligence and develop appropriate action plans when necessary.
• Monitor Accessibility, Availability and Affordability compliance vs noncompliance.
• Share and implement new and innovative ideas to improve sales and the effectiveness of the sales teams.
• Coach the Sales Consultants on Sales best practice.
• Prepare sales budgets, projections and approve expenditure.
• Track, analyze and report on sales statistics based in key quantitative metrics.
• Conduct in-trade audits, measuring the team’s impact in the trade.
• Enable teams to gain market share growth.
• Conduct on the job training and Coaching.
• Plan and direct the hiring and training of new Sales Representatives.
• Institute discipline when required.
• Follow Newco’s policies and procedures and identify opportunities for continuous improvement.

Education and Experience

• 3+ years sales experience.
• Relevant experience within the Alcoholic Beverage or broader FMCG industry would be preferable.
• The ability to identify and define problems and make balanced and sound decisions.
• Proven track record of meeting or exceeding sales targets
• Strong numerical and business acumen experience
• High levels of energy, persistence, drive as well as a sense of urgency.

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Plan and deliver on the Regional On-Trade promotional and events calendar

Plan and deliver on the Regional On-Trade promotional and events calendar

Key Responsibilities

• Manage timelines for set up of all activities associated with each event and develop staff schedules.
• Loading of promotional sell in activities on reps’ salesforce schedule.
• Managing sales teams sell in and implementation against timelines – pro-actively driving implementation.
• Establish communication protocol and operating procedures with stakeholders to ensure policy adherence
• Setting up logistics with 3rd parties to deliver and build promotional elements – actively tracking and checking that customers received all elements planned for.
• Review standard metrics set for promotional and campaigns execution – adding as is appropriate for regional/ specific customer nuances.
• Monitoring of the promotions and rating implementation and effectiveness against pre-set criteria
• Provide pre and post events analysis. 
• Tactical planning and implementation of Regional Trade Marketing On Trade plan
• Effectiveness metrics review and reporting.
• Design region tailored promotions and events, aligned to the National Campaigns and Events calendar.
• Effectively communicate event plan detailing targeted consumers, success metrics, complementing trade activities etc to regional management
• Execute negotiated agreements with suppliers.

Experience

• Broad experience of commercial (5+ years) working in sales, customer marketing, retail or planning functions
• Experience of consumer / shopper marketing is beneficial
• Event Management beneficial

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To build a commercially active RTM plans to our Route to Market Partners and Bulk Breakers that delivers on coverage of the local universe and builds increasing market share for Heineken Beverages brands. Full commercial understanding and building internal and customer relationships are essential requirements for this role.
 
Key Responsibilities

• Determine the most crucial needs of the RTM customers and carries out activities in collaboration with colleagues to ensure that these clients receive first-class customer care and service.
• Propose a strategy and objectives to manage the various RTM accounts and implements these upon approval by the Divisional Manager.
• Conducts continuous market analysis and research on the dynamics of the account, seek new opportunities for growth, defines a documented route to consumer plan and understands the volume flow.
• Manages adherence to Trading Term contracts and conducts regular customer account reviews to analyse opportunities and improve performance.
• To be a trusted advisor, manages conflict and comes up with effective negotiation and sales strategies by RTM account.
• Effectively use trade maths and analytical skills to drive commercial conversations with customers.
• Manage stock cover ensuring no incidence of out of stock and manages Quality of stock according to HEINEKEN global rules.
• Work with our External Service Providers to pull stock out of these outlets
• Takes full responsibility for the assigned accounts volume, revenue and profitability targets.
• Achieve sales volume and market share targets in the Wholesale and Distributor channels.
• Implement the National/Regional/Divisional and team driven promotions according to the Trade Marketing Cycle Plan.
• Seeding New Product Innovation and existing portfolio of brands.
• Ensure Channel specific PICOS is effectively executed and entrenched within the channel.
• Ensure BTL merchandising execution according to regional marketing plan.
• Manage price to National recommended selling prices per segment guidelines.
• Budget control and operational reporting.
• Develop and manage sound customer relationships.
• Sound internal key stakeholder relationships maintained.
• Own the NewCo joint Business Plan/Trading Term agreement on outlet level.
• Direct engagement with relevant National KAM’s on annual plans and quarterly reviews.
• Handle customer and consumer complaints and queries.
• Manage product quality according to HEINEKEN quality standards.
• Manage sales administration requirements. Page 2 of 3 Job Description
• Weekly Engagement with Bulk Breaker team.
• Weekly Third Party engagement with Sebenzela.
• Understanding Excellent Outlet Execution Guidelines.
• Manage/comply Account/Customer information confidentiality.

Key Attributes and Competencies

• Entrepreneurial Drive
• Well rounded Commercial Acumen
• Persuasiveness and well developed selling ability.
• Excellent verbal ability and communication skills.
• Ability to plan effectively and execute plans.
• Sound interpersonal skills, creativity and ability to mix with other people.
• Ability to apply self-management practices.
• Ability to manage territory.
• Strong achievement orientation.

Education and Experience

• A Bachelor's Degree in Commerce or Finance or Marketing  
• 2+ years’ experience in an off trade sales position
• Proven Commercial and Analytical ability
• Experience within Route To Market and Wholesale Channel would be an advantage.
• Negotiation experience and certificates an advantage
• Excellent communication skills, able to deal with internal & external stakeholders

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Purpose of the Position: 

The effective leadership of the logistics operations within the region. Meeting customer service objectives, meeting the region’s operational and financial goals, and ensuring people and asset productivity targets are met 

Key Performance Areas would include, but are not limited to: 

Ensuring cost effective warehousing and distribution of company products are maintained for the region 

• Develop, communicate and lead execution of regional plans that support Logistics operations. 
• Plans to reflect: Optimal Transport management, Warehouse and Inventory Management, Financial Management 
• Be the custodian of best practice in the region 
• Champion central led initiatives in the region 
• Ensure that Operational Costs cents per litre is contained through continual investigation and improvement of asset utilization and effective warehouse management 

Establish and drive a customer centric culture in the region 

• Routines and mechanisms employed to ensure that all supporting and outsourced providers are aligned to the customer service imperative and deliver on standard. 
• Develop a regional customer service plan to support Regional and Group account sales and aligned to achieve stated SA Logistics customer service targets. 
• Establish and manage a reporting framework for the region to ensure that Depot execution supports regional customer service plan. 
• Develop and execute plan in conjunction with regional sales and Trade Marketing. 

Ensure strict adherence to Corporate Governance 

• Develop a culture of audit fitness across all levels in the region. Control Measures such as:  
• ICC’s  
• ISO requirements 
• Owner Driver Audits 
• Operations Excellence 
• Cash Handling  
• In conjunction with Regional Risk resource, develop, communicate and monitor Operational risk and mitigation plans for the region 
• Drive initiatives in region to ensure adherence to corporate governance framework 

Insights, Factual engagement, Action 

• Leverage available reporting dashboard and tools to evaluate levels of achievement against Key performance areas. 
• Develop and execute and monitor recovery plans where required 

Develop and actively support the curiosity necessary to foster a culture of continuous improvement 

• Collaboration cross-functionally on business Improvement Projects 
• Support regional initiatives in line with business plan 
• Challenge the status quo at sites to harness the ingenuity of direct reports and regional colleagues to remove non-value adding activities 

People leadership, Coaching and capability enhancement 

• Create an environment that allows for cross functional learning and integration 
• Proactive engagement with key internal and external stakeholders in order to achieve operational goals and objectives 
• Establish team routines that encourage sharing and knowledge transfer.  
• Be an ambassador for SA logistics in the region and externally 

Coaching, People development and Training 

• Align the regional team to act and work towards achievement of the company's strategic imperatives. 
• Coaching culture established and active across the regional depot base. Leaders at all levels. 
• Develop and lead Change management agenda for the region. 
• Promote an open and engaging culture in the region that embraces and lives the company values. 
• Develop a talent pool in the region supported with realistic career and development plans 

The successful candidate must have the following qualification, skills and experience: 

• A relevant 3 Yr Degree  
• Minimum 5 years experience which includes 2 years in an Ops Manager role 

Demonstrates proficiency in the following Behavioural competencies: 

• Deliver 
• Play to win & celebrate success 
• Deliver the goods 
• Shape 
• Think consumer first 
• Make courageous moves 
• Connect 
• Champion a culture of belonging 
• Learn, share & reapply 
• Develop 
• Have real conversations 
• Embrace learning & growth 

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Purpose of the Position: 

Assist in the execution and implementation of the company Risk Management and control strategy to minimise risks, losses and exposures and ensure that risks are effectively and accordingly managed.

Key Performance Areas would include, but are not limited to: 

• To provide professional expertise, consultancy and audit services in the disciplines of Risk Management and Control (Protection of assets), Investigation of Serious Crime, Forensic Audit, Security, Occupational Health, Hygiene, Safety, Fire and Explosion Protection, relevant legislated compliance and insurance policy adherence.
• To co-ordinate and ensure continuous improvement of the risk management discipline and processes within the work place.
• Ensure loss trends are identified and communicated to relevant management and where appropriate relevant recommendations to avert or reduce further losses.
• Meet defined SLA’s in terms of functional risk support.
• Ensure that the site is adequately secured from a physical, electronic and guarding perspective.
• To ensure that the contracted security service provider is adequately optimised and that the level of service required is maintained.
• Act to limit fraud risk exposure, to reduce losses, create awareness and follow an audit plan (ensure Corporate Governance support for line Managers).
• In respect of fraud/theft risks, to ensure the relevant policies and procedures to mitigate or transfer the risk are in place and complied with.
• Investigating specific claims with a view to minimising exposure/loss levels, where third party damage is involved that comprehensive information is obtained to limit the quantum claimed and protect the Company’s Insurance Cover.
• Implement measures within the operation that will reduce risks, losses and liability.
• To monitor/advise on the Occupational Health, Safety and Environmental programme performance.
• To manage internal self-audits and ensure all audit findings are closed.
• Ensure all new employees and contractors are inducted on the SHE programme.
• Ensure site procedures and work instructions are maintained, issued to staff and relevant staff training is conducted.
• Monitor legislation in regard to health and safety.
• Ensure applicable designations in terms of OHS Act and regulations are made as applicable.
• Ensure all accident and incident investigations are controlled, investigated, documented and filed as per legislation.
• Ensure compliance with regards to Section 8 and 9 of the Occupational Health and Safety Act, hazardous evaluation of each area.
• To maintain site standards to minimise losses, ensure compliance to legal provisions (e.g. OHS Act, Environmental Act, COID Act) and limit legal liability exposures.
• Ensure periodic checks are carried out on the availability and accuracy of all required operational records and documents.

The successful candidate must have the following qualification, skills and experience: 

• Advanced Risk Management Programme 
• National Diploma: Safety Management or related
• SAMTRAC
• Safety, Health and Environment lead auditors training
• 2 to 5 years practical risk management experience
• Experience within an industrial or FMCG environment preferable
• Experience in Occupational Health and Safety, Environmental management, Security Management, investigating serious crime including theft and fraud
• Experience in implementing and managing NOSA integrated systems.
• NQF registered trainer in Health & Safety.
• Sound knowledge of risk financing and insurance matters.
• Sound knowledge of dealing with IR issues.

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Purpose of the Position

To develop the regional go to market strategy and manage a team to deliver, optimize and drive execution of brand, channel, and regional strategies. To support the regional sales force and deliver on the regional profit targets whilst ensuring high execution standards and effective brand building.

KEY RESULT AREAS

Strategic

• Build regional insights enabling the regional ownership of I&O creation, Customer prioritization, Campaign targeting and mechanics, Bold initiatives, pricing compliance, Merchandising execution, Assets and Events.
• Build consumer/Occasion pathways and nodes to inform targeting and investment of consumer facing initiatives.
• Develop the high level regional commercial plan and investment strategy, across trade channels, events and Regional Key Accounts.

Operational

• Own regional input into national brand and channel programs.
• Champion the Brand and Channel execution standards in a region, ensuring review and learning’s are shared with business.
• Prioritize the events strategy and ensure HEINEKEN Beverages market leadership in the events environment.
• Lead regional planning and review sessions with sales teams and head office, to drive insights, learnings and course correct where necessary.
• Drive and enable regional team to execute campaign grids, events, assets, and account contracts OTIF, for regional gain.
• Approve and oversee the management of third-party execution partners, delivering on plans with-in brand and channel execution standards.
• Ensure that regional execution capacity and sufficiency matches the regional execution plans and adjust where necessary.
• Manage regional funds and CRM system maintenance.
• Direct the merchandising management at warehouses and management of regional merchandising material stock levels.
• Follow HEINEKEN Beverages policies and procedures and identify opportunities for continuous improvement.

EDUCATIONAL QUALIFICATIONS

• A post graduate degree in Marketing, or equivalent commercial degree.

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 8+ years’ experience in (Trade) Marketing.
• FMCG experience is advantageous.
• Strong capability in marketing, key accounts, channel, and merchandising management.
• Strategic and commercial capabilities with strong numerical and abstract aptitudes.
• Commercial delivery on channel programs (actual vs target).
• Strong capability in key account management, commercial modelling, route to market as well as consumer and customer engagement.
• Proven track record of innovation, trade development, promotion management, capability building, and eCommerce and Digital/Performance Marketing.
• Posses an intimate understanding of how to work with customers and agencies.
• Have excellent communication skills and are pragmatic and flexible.
• Drive change in media thinking both internally as well as externally.
• Proven experience managing integrated marketing programs across digital channels.
• A deep understanding of the marketing, media, and digital advertising landscape.