Order Capture Clerk at SoluGrowth Pty Ltd

Key Responsibilities:

• Timeous and accurate capturing of all orders and uplift requests received from internal and external customers.
• Proactively identify and escalate issues or missing information to the Lead that may prevent seamless workflow or timely order fulfilment.
• Maintain constant, accurate communication with the value stream (sales, warehouse, transport, procurement, etc.).
• Prioritize and monitor Key Accounts and Specialist Requirement Orders to ensure service level adherence.
• Use order processing and ERP systems effectively to manage and track order statuses.
• Validate and verify order data to ensure data integrity and prevent fulfilment errors.
• Generate and share reports on order status, delays, and backlog management as required.
• Participate in continuous improvement initiatives and suggest process enhancements.
• Collaborate with cross-functional teams (logistics, customer service, procurement) to resolve order issues.
• Uphold compliance with company policies, regulatory requirements, and standard operating procedures.

Key Requirements:

Education:

• BTech / National Diploma in Logistics
• Matric

Experience:

• Minimum 3–5 years in supply chain, logistics, procurement, or order administration.
• Proven experience in data entry, supplier/vendor maintenance, and logistics coordination.

Systems & Tools:

• SAP – Inventory and procurement modules
• Excel – Intermediate to advanced level (pivot tables, formulas, reporting)
• Other: MS Office Suite, basic reporting tools