Order to Cash Lead - Sandton at Blue Label Telecoms

Job Purpose

The Order to Cash Manager is responsible for providing operational oversight of the Order to Cash daily operations which includes, processing, compliance, problem solving relating to Customer sales, credit notes and Integrations from Aeon back end system. This includes operational oversight of the credit team as well as vetting team and Customer Accountant across the Shared Services division.

Responsibilities

Order to Cash Operations

• Oversee day-to-day operations for all transactions submitted for credit approval
• Drive clean audits relating to the customer process and ageing’s, across the serviced companies
• Reconcile General Ledger Accounts Receivable and associated accounts

Leadership and Direction

• Lead and direct a high-performance team
• Ensure priorities, goals and clear key performance indicators are set for the team
• Track the team’s performance specifically relating to performance on credit as per the credit policy and recon and settlement processes
• Ensure the order to Cash (O2C) team delivers on strategic business objectives

Customer Relationship Management

• Develop and manage good working relationships with key internal and external stakeholders

Credit Control and Collections

• Review customer credit applications to determine creditworthiness, this includes credit evaluation by analyzing credit reports, tax returns, profit & loss statements, bank and investment account statements
• Prepares on-going reports to appraise sales and financial management on the status of past-due accounts
• Work directly with sales administration, customer service and direct sales force in order to resolve collections and ensure open and timely communication between departments
• Manage customer invoicing, subsequent credit adjustment and administrative functions
• Investigate the Customer ageing and resolve aged accounts receivable by collaborating with business and customers
• Responsible for minimizing portfolio delinquency, collections, and write-offs

Financial Management and Control

• Develop and/or deliver a plan for significant aspects of the financial management and/or control process

Digital Strategy/Transformational Projects Execution

• Execute and deliver elements of the digital road map, leveraging agile and design-thinking principles to drive sustainable implementation

Requirements:

Behavioural Competencies

• Financial Acumen
• Business Insight
• Ensures Accountability
• Optimizes Work Processes
• Balances Stakeholders
• Instills Trust
• Organizational Savvy
• Communicates Effectively
• Plans and Aligns
• Manages Ambiguity
• Drives Results
• Strategic Mindset
• Manages Complexity

Skills

• Planning and Organizing
• Compliance Management
• Costing and Budgeting
• Numerical Skills
• Risk Management
• Adaptive Mindset

Education

• Matric
• Bcom Accounting Honours - preferably a Chartered Accountant CA (SA)

Experience

• At least 5 years related experience in leading a team within the Order to Cash function
• Experience working within a Shared Services environment will be advantageous
• Experience working with IFRS 9 reporting a strong requirement
• Problem-solving and change management skills
• At least 5 years experience in planning, managing and organizing resources within short/medium timescales within the overall policy framework