We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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Job Purpose
The Order to Cash Manager is responsible for providing operational oversight of the Order to Cash daily operations which includes, processing, compliance, problem solving relating to Customer sales, credit notes and Integrations from Aeon back end system. This includes operational oversight of the credit team as well as vetting team and Customer Accountant across the Shared Services division.
Responsibilities
Order to Cash Operations
- Oversee day-to-day operations for all transactions submitted for credit approval
- Drive clean audits relating to the customer process and ageing’s, across the serviced companies
- Reconcile General Ledger Accounts Receivable and associated accounts
Leadership and Direction
- Lead and direct a high-performance team
- Ensure priorities, goals and clear key performance indicators are set for the team
- Track the team’s performance specifically relating to performance on credit as per the credit policy and recon and settlement processes
- Ensure the order to Cash (O2C) team delivers on strategic business objectives
Customer Relationship Management
- Develop and manage good working relationships with key internal and external stakeholders
Credit Control and Collections
- Review customer credit applications to determine creditworthiness, this includes credit evaluation by analyzing credit reports, tax returns, profit & loss statements, bank and investment account statements
- Prepares on-going reports to appraise sales and financial management on the status of past-due accounts
- Work directly with sales administration, customer service and direct sales force in order to resolve collections and ensure open and timely communication between departments
- Manage customer invoicing, subsequent credit adjustment and administrative functions
- Investigate the Customer ageing and resolve aged accounts receivable by collaborating with business and customers
- Responsible for minimizing portfolio delinquency, collections, and write-offs
Financial Management and Control
- Develop and/or deliver a plan for significant aspects of the financial management and/or control process
Digital Strategy/Transformational Projects Execution
- Execute and deliver elements of the digital road map, leveraging agile and design-thinking principles to drive sustainable implementation
Requirements:
Behavioural Competencies
- Financial Acumen
- Business Insight
- Ensures Accountability
- Optimizes Work Processes
- Balances Stakeholders
- Instills Trust
- Organizational Savvy
- Communicates Effectively
- Plans and Aligns
- Manages Ambiguity
- Drives Results
- Strategic Mindset
- Manages Complexity
Skills
- Planning and Organizing
- Compliance Management
- Costing and Budgeting
- Numerical Skills
- Risk Management
- Adaptive Mindset
Education
- Matric
- Bcom Accounting Honours - preferably a Chartered Accountant CA (SA)
Experience
- At least 5 years related experience in leading a team within the Order to Cash function
- Experience working within a Shared Services environment will be advantageous
- Experience working with IFRS 9 reporting a strong requirement
- Problem-solving and change management skills
- At least 5 years experience in planning, managing and organizing resources within short/medium timescales within the overall policy framework
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Job Purpose
Accountable and responsible for the daily management of the shared services procurement and cash teams operations and processes. This includes managing outcomes for the processing of all expense supplier procurement data, PO’s and Invoices and ensuring daily accurate payment processing and cashbook reconciliations for all bank accounts across the shared services companies. Also managing the daily working capital management to group treasury.
Responsibilities
Cash and Treasury Management
- Ensure all bank signatories and all other bank related admin is up to date, complete and accurate
- Act as administrator on online banking platforms for all shared serviced managed companies to manage allocations and profiles of online users
- Accountable for all internal controls surrounding the banking platforms, which includes, but not limited to, user access and profiles and ensuring proper segregation of duties on all platforms
- Performing first release of all payments on the different banking platforms and ensure approval was obtained as per approved DOA for each eft payment executed
- Sign off and ensure all cashbook recons are performed and signed off by the supervisor daily/weekly/monthly and assist with resolution of all exceptions on these reconciliations
- Unallocated receipt reconciliations are performed and signed off weekly with all exceptions resolved and addressed within SLA
- Compile daily treasury cashflow reports and share with group treasury
- Manage and execute daily sweeps based on daily cashflow reports submitted to treasury
- Manage internal key stakeholders in terms of all companies daily working capital and sweep executions
Procurement Management
- Management of the processing and delivery of the accounts payable team
- Ensure clear communication to the Accounts payable team on the requirements relating to vendor take on information required for any new and approved vendors
- Report monthly to the Procure to pay lead on long outstanding payments on the Aged Accounts payable
- Accountable to ensure all vendor reconciliations are prepared and reviewed by the team
- Ensure delivery of high quality and timely Accounts Payable deliverables that meet the requirements of Line Managers, Project team, Supply Chain and Embedded Finance
- Ensure suppliers are paid as per agreed terms to assist with working capital requirements within the business
- Coach and train team members to build experience and knowledge to enable handling more complex issues/exceptions
- Ensure effective communication and conflict management
- Assist Accounts Payable team to pro-actively meet targets as per the SLA
- Manage and collate the information required for the yearly BBBEE procurement audit
- Review all credit card and petty cash reconciliations
- Approve all petty cash payments against supporting documentation and recons
- Ensure the Delegation of Authority document is up to date and submitted for approval by each companies’ board
Process Management
- Together with the Procure to Pay Global process owner (GPO) ensure internal processes and controls are implemented and adhered to by the teams reporting into this role
- Ensure approval is obtained as per the approved Delegation of authority, before any payments are released out of the company
- Vendor master data and contracts are saved and secure
- Ensure procurement invoices are actioned as per approved SLA`s put in place
- No unauthorized changes to be made to vendor accounts
- No vendor information is given to any unauthorized person
Reporting and Audits
- Assist the record to report team with internal and external audits, by providing information by the auditors, pertaining specifically to the procurement and cash teams
- Ensure all questions and queries are dealt with within the timelines of these audits
- Ensure the aged accounts payable are up to date and included in the reporting pack with no long outstanding payments owing
- Ensure the procurement information is provided to the BBBEE yearly audit and all questions are dealt with within timelines of the audit
Work Collaboratively
- Build a culture of respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
Self Management
- Set an example through personal quality and productivity standards and ways of working with others
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
Leadership
- Be an effective inspirational leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders
- Coach, counsel and train digital team, operational managers and staff to apply, support, sustain and develop a continuous improvement culture
- Role model behavior and motivate team members in line with the Blue Label Telecoms values and ethos
- Guidance of others and active development of self to improve on their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied through the business
- Translates strategy into goals for performance and growth helping to implement organisation-wide goal setting, performance management, and annual operating planning
- Identify the capabilities needed to meet the current and emerging business needs of the organisation
Leadership and Direction
- Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals
Policy Development & Implementation
- Work within established procedures to achieve specified goals
Behavioral Competencies
- Manages Complexity
- Financial Acumen
- Ensures Accountability
- Tech Savvy
- Plans and Aligns
- Communicates Effectively
- Business Insight
- Decision Quality
- Customer Focus
- Planning and Organizing
- Policy and procedures
- Computer Skills
- Verbal Communication
- Data Collection and Analysis
- Data Control
- Action Planning
- Assessment
- Compliance Management
Requirements:
Education
- BCom Accounting Honours degree, CA (SA) (SAICA) preferred
Experience
- Minimum 4 years experience in a similar Financial Management role
- Working Capital Management experience will be advantageous
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Job Purpose
Supports financial decision-making information by collecting, processing, analyzing, investigating, and reporting financial data. Responsible for various accounting processing within the Order to Cash team with specific focus on Commissions and Revenue assurance.
Responsibilities
Preparation of journals and financial statements
- Processing of all accounting corrections and transactions relating to customer accounts and commission structures
- Perform specific balance sheet reconciliations and ensure any reconciling are properly investigated and resolved
- Perform the G4S and other dropsafe reconciliations, working with the specific 3rd parties to ensure any issues are resolved timeously
- Analyzing bank charges from the various banks on a monthly basis and present the view to key stakeholders
Maintenance of accurate financial records
- Ensure financial records comply with company policies and accounting principles
Maintain accurate accounting records
- Prepare and submit financial reports in a timely and accurate manner
- Review all financial reports to ensure accuracy and completeness
- Determine accounting errors or discrepancies and suggest necessary corrective action
- Manage proper filing and document archiving
Annual Budget and Audit Preparation
- Support preparation of annual budget forecast and projections
- Assist in preparing necessary documentation for annual financial audits
- Liaise with auditors and assist in the audit process
Resolving of queries
- Maintaining all internal audit requirements in full compliance of the BLT internal audit requirements
- Compile statutory reports / return as and when required
- Assist with the finalization of income statements and balance sheets on a monthly basis and for year-end audits
Work collaboratively
- Build a culture of respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
Behavioral Competencies
- Ensures Accountability
- Manages Complexity
- Communicates Effectively
- Business Insight
- Financial Acumen
- Collaborates
- Optimizes work processes
- Organizational savvy
- Instils trust
Requirements:
Education
- Bachelor of Commerce in Accounting with articles
Experience
- Minimum 4 years experience in a Senior Financial Accountant or similar position
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Job Purpose
The Process Owner - Record to Report owns the end-to-end process design and drive change initiatives related to system, process and policy, including involvement in the delivery of the change initiatives as part of a transformation program and a steady state Business As Usual (BAU) specific to the Record to Report functionality. This role will be part of a process owner team responsible for driving and delivering sustainable, streamlined processes with exceptional controls. The key emphasis of this role will be to drive standardization and accountability by building strong working relationships with stakeholders and ensuring service delivery in accordance to defined SLA’s/KPIs.
Responsibilities
Business Process Activities
- Primarily responsible to standardize, automate, and optimize processes within the Record to Report team which includes all month end activities, statutory reporting, audits and compilation of financial statements
- Should ‘Own’ and “drive” the process design and drive the changes required from start to finish to make the new processes work
- Authorize and oversee the system requirements
- Gather business requirements and translate them into functional requirements for improvement and enhancement
- Support appropriate changes or updates to policies to enable the optimum process design, including the required liaison corporately
- Ensure that the right quality and quantity of resources are assigned to the process teams to drive the design
- Work with other process owners to ensure the process designs integrate as a whole
- Acting as a member of a Design Authority team to ensure that the process design is approved as meeting the needs of the business and the supporting functions
- Secure buy in of key stakeholders and members of the relevant functions throughout all business units to the new process design
Change Management
- Collaborate with technical experts and business units to determine the best possible reporting mechanisms
- Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes and practices
- Manage and coordinate all change activities within the project
Governance and Compliance
- Drive accountability through process controls and by leveraging technology
- Manage relevant policies and procedures affecting processes
- Be a champion to drive standardization across key processes
- Ensure compliance to internal and external regulations, procedures and accounting standards
- Ensure process workflows and documentation are properly maintained and up to date with the current processes
- Proactively mitigate risks and timely resolve escalated issues
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Behavioral Competencies
- Manages Complexity
- Optimizes Work Processes
- Ensures Accountability
- Action Oriented
- Business Insight
- Collaborates
- Balances Stakeholders
- Drives Engagement
- Customer Focus
Requirements:
Education
- Post graduate qualification preferably with Major in Business Analysis or Commerce or Project management
Experience
- 5-10 years of professional experience across functions within accounting and finance disciplines
- Detailed process understanding for the area of responsibility
- Knowledge of best practice process and latest digital technology in area of responsibility
- Experience managing large and complex projects and ensuring changes are embedded into business-as-usual process
- The ability to build strong working relations with stakeholders, utilizing your influencing skills along with your change leadership expertise
- Strong analytical and problem-solving skills
- Process engineering capability will be relevant for this role
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Job Purpose
The Procure to Pay Lead is responsible for providing operational oversight of the procurement to pay daily operations which includes, processing, compliance, problem solving relating to requisitions, purchase orders, invoices and payments. This includes operational oversight of the Stock Operations and Procurement, as well as Cash Management across the Shared Services division.
Responsibilities
Procure to Pay Operations
- Drive clean Stock and Expense audits across the serviced companies
- Drive efficiency gains and ensure the high quality of customer service and risk management
- Initiate and implement business plans to enhance processes and support growth objective
- Investigate the vendor ageing and resolve aged accounts by collab
- Prepare effective presentations and deliver timely updates to Shared Services Executive
- Calculate and monitor KPI performance and publish results to compare across regions
- Monitor goods received not invoiced (GRNI) including reporting, communication, and escalation of aged balances
- Partner with P2P Process owner and Procurement team to develop and achieve strategic business objectives
- Develop materials and provide periodic training with other departments to outline procure to pay processes
- Schedule meetings to meet with key internal and external stakeholders
- Collaborate on various projects to promote long-term performance and expansion of services in end to end processes
Organizational Risk Management
- Develop and/or deliver a contingency plan for significant aspects of the risk management and/or control process
- Drive efficieny and a high customer service as well as ensuring risk is managed across the different teams
Leadership and Direction
- Lead and direct a high performance team in Accounts Payable and Stock procurement services including Travel and Corporate Card Management
- Ensure priorities, goals and clear key performance indicators are set for the team
- Ensure the Procure to Pay (P2P) team delivers on strategic business objectives
- Set priorities for the team including specific goals and performance targets
- Track team performance including invoice processing, purchase order creation, expense auditing, and payment processing
- Leverage team strengths to improve working capital levers
Customer Relationship Management
- Develop and manage good working relationships of key internal and external stakeholders
Financial Management and Control
- Work within established systems to deliver prescribed outcomes for a designated area of financial control
Digital Strategy/Transformational Projects Execution
- Build and populate dashboards and reporting mechanisms to capture results and improvement opportunities for digital initiatives
Requirements:
Behavioural Competencies
- Financial Acumen
- Business Insight
- Ensures Accountability
- Optimizes Work Processes
- Balances Stakeholders
- Instills Trust
- Organizational Savvy
- Communicates Effectively
- Plans and Aligns
- Manages Ambiguity
- Drives Results
- Strategic Mindset
- Manages Complexity
Skills
- Planning and Organizing
- Compliance Management
- Costing and Budgeting
- Numerical Skills
- Computer Skills
- Risk Management
- Strategic Planning
- Adaptive Mindset
- Negotiation
Education
- Matric
- Bcom Accounting Honours - preferably a Chartered Accountant CA (SA)
Experience
- At least 5 years related experience in leading a team within the Procure to Pay function, including stock management
- Experience working with virtual stock and virtual stock management is compulsory
- Experience working within a Shared Services environment will be advantageous
- Experience in cash flow management and forecasting
- Problem-solving and change management skills
- At least 5 years experience of planning, managing and organizing resources within short /
- medium timescales within the overall policy framework
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Job Purpose
Accountable for one or more medium to large projects that are relatively low to medium complexity with a small- to medium-sized team and management of cross organizational resourced. Focuses on the management of processes, technology, and escalations within the credit vetting division to minimize credit risk and improve operational efficiencies and customer experience. Oversee the creation of the project vision and planning documents, manage the implementation, reporting, and performance of the overall project within budget, and to scope.
RESPONSIBILITIES
Project Planning
- Manage the production of project and workstream plans, ensuring that all activities are identified, are appropriately organized and resourced to deliver project objectives, and comply with the organization's project and program management framework
Project Scope Definition
- Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables
Stakeholder Management
- Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met
Requirements Management
- Plan and coordinate the identification, elicitation of requirements
- Conduct analysis of those requirements for completion and alignment
- Document and manage requirements throughout the life of the project
- Coordinate the verification of the end deliverable
Project Risk and Issue Management
- Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating where appropriate
- Where necessary, develop, agree on, and implement solutions to overcome these
Project Reporting and Review
- Draft project review reports and presentations, including key information, commentary, and recommendations to support the review process and enable stakeholders to evaluate progress and agree on change
Project Team Management
Lead a small to medium project team
- Communicates the project vision and outcomes needed along with guidance to achieve outcome, coordinates team actions on project activities
- Coordinates flow of additional team members on and off the team as needed
- Identifies areas of improvement necessary to build the capability of the team through training, coaching and mentoring
Continuous Improvement
- Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered
Project Resource Management
- Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization
Work Scheduling and Allocation
- Develop short- or medium-term work schedules in order to achieve planned commitments
- Approve overtime or use additional resources as needed
Document Preparation
- Organize and prepare complex documents using a variety of computer applications such as Microsoft Office
- Responsible for gathering and summarizing data for special reports
Project Assurance
- Conduct assurance reviews within the project, facilitate the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified so that senior stakeholders have confidence that the project can deliver to time, budget, and quality
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
- Gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
Credit Control and Collections
- Perform credit vetting quality checks against Consumer and Corporate clients
- Ensure that credit vetting escalations are executed within the expected timelines
- Ensure that credit vetting decisions made are in line with policy and procedures
- Management the referrals based on risk, number of lines and value
- Ensure that aged debt is identified and investigated, and that the dunning process is managed effectively to maximize the collection of overdue payments
Client & Customer Management (External)
- Ensure all customer/ franchise and corporate client queries are resolved professionally, within the agreed service level agreement
- Consult with relevant departments to ensure timeous feedback and customers are not adversely impacted
- Ensure the customer is constantly informed on the progress as per the agreed mechanism e.g. email, telephone call and system update.
- Provide assistance to the outsource partners as and when required to maintain superior customer service
Quality Management
- Quality Audit on approved and declined Consumer and Corporate clients, based on policy rules
- Quality check against the Fraud Referral data by revenue assurance
- Quality check on the Non take up base with focus on customer engagement and reasons for Non take up
Insights and Reporting
- Ensure that the relevant reports and management information requirements are delivered on time, in the correct format and with the highest levels of accuracy and quality
- Daily Management report on escalations and downtime
- Weekly quality audit report with findings and recommendations
- Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations
Vetting Reporting & Alignment
- Manage the reporting on scorecard performance as well as vetting reporting ensuring alignment between all parties in the vetting system
Credit Vetting
- Management of the systems and/or platform that is responsible for credit vetting quality checks against Consumer and Corporate clients
- Ensure that credit vetting escalations are executed within the expected timelines
- Ensure that credit vetting decisions made are in line with policy and procedures and implemented accordingly across the credit vetting system
Credit Innovation & Technology
- Provide project management capabilities to BluNOVA Innovation projects that involve credit risk assessment
- Be familiar with cloud based platforms and systems and worked in similar environments within the Telco, Credit Bureau or Financial institution industries
Requirements:
Behavioural Competencies
- Ensures Accountability
- Balances Stakeholders
- Engages effectively
- Communicates Effectively
- Plans and Aligns
- Optimizes Work Processes
- Organizational Savvy
- Manages Complexity
- Collaborates
- Manages Conflict
- Drives Results
- Situational Adaptability
- Decision Quality
- Customer Focus
- Develops Talent
- Resourcefulness
- Cultivates Innovation
- Business Insight
- Strategic Mindset
Skills
- Prioritizing
- Project Management
- Project Communications Management
- Verbal Communication
- Negotiation
- Project Change Management
- Project Quality Management
- Project Resource Planning and Control
- Project Risk and Issue Management
- Requirements Traceability and Management
- Verify Requirements
- Data Collection and Analysis
- Policy and procedures
- Project Cost and Budget Management
- Project Estimating
- Project Integration Management
- Project Schedule Management
- Project Scope Management
- Project Testing
- Requirements Elicitation and Facilitation
- Validate Requirements
- Workflow Management
- Planning and Organizing
- Reporting
Education
Experience
- Experienced practitioner able to work unsupervised (13 months to 3 years)
- Experience of general supervision of more junior colleagues (7 to 12 months)
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Job Purpose
Responsible for providing front-line primary technical support to end-users on various technical issues and problems relating to hardware, software and peripherals.
Responsibilities
Technical Support
- Responsible for responding to, documenting and resolving service tickets promptly according to SLA
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
- Diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them within the appropriate technology structure
- Functions as the key contact for all requests from a broad range of users for technical support
- Provides consultation and support; communicates effectively to convey complex technical information
- Prioritizes and appropriately escalates issues to assure timely problem resolution
- Carries out fact-finding and analysis of problems; determines most effective problem resolution procedures
- Suggests, tests, implements, and evaluates solutions
- Coordinates and interacts with other technology teams and functions as a liaison between the Service Management team, Technology and users to communicate end-user needs and ensure effective solutions are implemented
- Reviews user requirements and needs for software and services
- Performs related research and analysis and provides information and guidance to users
- Coordinates implementation, installation, and training
- Analyzes and resolves computer hardware, software and network issues, repairs user workstations and modifies configurations
- Maintains records of work activities and documents recurring, difficult or complex problems; identifies trends and recommends solutions and resources
- Coordinates contact with vendors as needed to assist with support activities
- Actively participates in departmental, operations, and technical meetings to discuss and resolve user issues and implement new projects
Customer Services
- Establish and maintain a positive professional relationship with users
- Maintain regular and timely communications with customers
- Maintain strong working relationship with customers and team
- Work with customers to execute consistent service procedures throughout the enterprise
- Establish a single point of contact for issue resolution and change management
- Drive customer centricity
Work Collaboratively
- Build a culture of respect and understanding across the organisation
- Recognise outcomes which resulted from an effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
- Collaborate with other leaders to deliver a superior end to end customer experience
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritize, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements:
Behavioural Competencies
- Ensures Accountability
- Plans and Aligns
- Decision Quality
- Tech Savvy
- Manages Complexity
- Optimizes Work Processes
- Customer Focus
- Instills Trust
- Cultivates Innovation
- Collaborates
- Situational Adaptability
Education
- Matric
- Tertiary qualification in Information Technology preferred
Experience
- Minimum 3+ years of related experience
go to method of application »
Job Purpose
- Support business and strategic decisions, such as decisions about the future of services and the direction that Jisc takes
- Support conversations with stakeholders, such as government, funding bodies and interest groups which will lead to highlighting areas of possible future work and sector trends
- Enhance external reporting, to both members and funders, by allowing us to provide more detailed and meaningful figures on usage and trends
- Provide timely and accurate information to users in a way that is user-friendly, usable and digestible
- Allow more users across Jisc to find new ways to utilise their data to the benefit of Jisc and its members
RESPONSIBILITIES
Design and Development
- Evaluates internal and external customers’ needs and abilities in order to provide appropriate solutions
- Develops and writes business requirements for the design of solutions/reports
- Identifies and provides input to new technology opportunities that will impact enterprise-wide BI systems
- Advise generally on the potential for data use across the business, and also to make colleagues aware of the limitations of datasets and what decision-making that they can and cannot provide evidence for
- Explores data and discovers patterns, meaningful relationships, anomalies and trends
- Designs “views” and custom reports
- Researches business problems and creates models that help analyze and inform these business problems
- Develops best practices for report/dashboard deployments
- Ensure that integrated data and ETL processes provide correct data which is of value and able to be processed.
- Analysis, design, development, implementation, maintenance and system testing of Information systems.
- Conduct research
Business Analysis
- Develop internal business intelligence reports - including interactive business intelligence reports, strategic management reports and ad hoc reports - on a prioritised basis
- Carry out data modelling and build scenarios to allow decision support
- Performs analyses for a wide range of requests using data in different formats and from various platforms
- Providing regular analysis and interpretation of data and trends to support decision making by the leadership team, including text, graphics and other statistical representations
- Carry out detailed projects and studies, sometimes in collaboration with external consultants
- Work closely with product managers and their team to identify performance
- information that would help them, and to identify opportunities for using data in managing their operations effectively
- Recommends quality metrics and ensures quality metrics are documented and tracked; creates data quality tickets as needed
- Designs and delivers end-user training and training material
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others.
- Demonstrate consistent application of internal procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
- Business Requirements Identification
- Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly
Requirements:
Behavioural Competencies
- Manages Complexity
- Optimizes Work Processes
- Ensures Accountability
- Plans and Aligns
- Action Oriented
- Decision Quality
- Business Insight
- Cultivates Innovation
- Nimble Learning
Skills
- Data Collection and Analysis
- Computer Skills
- Action Planning
- Analyze Alternatives and Recommend Solutions
- Assessment
- Business Requirements Analysis
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Planning and Organizing
- Project Quality Management
- Project Risk and Issue Management
- Requirements Elicitation and Facilitation
- Verbal Communication
- Adaptive Mindset
- Analyze Current State/AS-IS State
- Business Case Contribution
- Commercial Acumen
- Compliance Management
- Customer and Market Analysis
- Data Control
- Database Administration
- Define Future State/TO-BE State
- Document and Model User Requirements
- Prioritizing
- Project Change Management
- Project Cost and Budget Management
- Project Estimating
- Project Scope Management
- Project Testing
- Requirements Traceability and Management
- Review and Reporting
- Validate Requirements
- Verify Requirements
Education
Experience
- Experienced practitioner able to work unsupervised (13 months to 3 years)
go to method of application »
Job Purpose
Accountable for large projects of high complexity with a large, dispersed team. Focuses on the creation of the project vision and planning documents and managing the implementation, reporting, and performance of the overall project with the expectation of delivering on time, within budget, and to scope.
RESPONSIBILITIES
Project Planning
- Manage the production of project and workstream plans, ensuring that all activities are identified, are appropriately organized and resourced to deliver project objectives, and comply with the organization's project and program management framework
Project Scope Definition
- Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables
Stakeholder Management
- Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice
Project Risk and Issue Management
- Manage identification of risks, issues, dependencies, and constraints associated with the project, escalating these where appropriate
- Where necessary, develop, agree on, and implement solutions to overcome these
Requirements Management
- Manage the identification, elicitation of project and/or department-level process requirements
- Conduct analysis of those requirements for accuracy and alignment to the department
- Document and manage requirements throughout the life of the project and coordinate the verification of the end deliverable
Project Team Management
- Lead a medium to large project team; defines the project vision and communicates the outcomes needed along with guidance to achieve outcome, coordinates team actions on project activities
- Coordinates flow of additional team members on and off the team as needed
- Works to build the capability of the team through training, coaching and mentoring
Project Assurance
- Manage the delivery of assurance reviews within a project, enable the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified to give senior stakeholders confidence that the project can deliver to time, budget, and quality
Continuous Improvement
- Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered
Project Resource Management
- Negotiate and manage deployment of project resource budgets, providing forecasts and presenting variances with narrative at appropriate review points to ensure effective utilization
Project Benefit Realization
- Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these
Project Close-out and Handover
- Manage project close-out to ensure effective transition from the project environment to business as usual and to ensure lessons learned are identified and captured for future reference
Project Reporting and Review
- Manage the project review process; provide stakeholders with accurate and relevant information and key recommendations at agreed review points to enable them to evaluate progress and agree on change
Personal Capability Building
- Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team
- Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media
Requirements:
Behavioural Competencies
- Ensures Accountability
- Balances Stakeholders
- Plans and Aligns
- Complete Plans
- Communicates Effectively
- Manages Complexity
- Organizational Savvy
- Optimizes Work Processes
- Situational Adaptability
- Drives Results
- Being Resilient
- Decision Quality
- Collaborates
- Customer Focus
- Develops Talent
- Manages Conflict
- Cultivates Innovation
- Drives Vision and Purpose
Skills
- Project Management
- Prioritizing
- Project Communications Management
- Data Collection and Analysis
- Negotiation
- Project Change Management
- Project Quality Management
- Project Resource Planning and Control
- Project Risk and Issue Management
- Requirements Traceability and Management
- Verify Requirements
- Measure Solution Performance
- Policy and procedures
- Project Cost and Budget Management
- Project Estimating
- Project Integration Management
- Project Meetings and Ceremonies
- Project Organization and Structure
- Project Schedule Management
- Project Scope Management
- Project Testing
- Project Tracking and Reporting
- Requirements Elicitation and Facilitation
- Stakeholder Expectation Management
- Supplier Management
- Validate Requirements
- Verbal Communication
- Workflow Management
Education
Experience
- Experience enables job holders to deal with the majority of situations and to advise others (Over 3 years to 6 years)
- Experience in planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)
Method of Application
Use the link(s) below to apply on company website.
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