Credit Project Manager (BluNova) - Sandton at Blue Label Telecoms

Job Purpose

Accountable for one or more medium to large projects that are relatively low to medium complexity with a small- to medium-sized team and management of cross organizational resourced. Focuses on the management of processes, technology, and escalations within the credit vetting division to minimize credit risk and improve operational efficiencies and customer experience. Oversee the creation of the project vision and planning documents, manage the implementation, reporting, and performance of the overall project within budget, and to scope.

RESPONSIBILITIES

Project Planning

• Manage the production of project and workstream plans, ensuring that all activities are identified, are appropriately organized and resourced to deliver project objectives, and comply with the organization's project and program management framework

Project Scope Definition

• Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables

Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met

Requirements Management

• Plan and coordinate the identification, elicitation of requirements
• Conduct analysis of those requirements for completion and alignment
• Document and manage requirements throughout the life of the project
• Coordinate the verification of the end deliverable

Project Risk and Issue Management

• Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating where appropriate
• Where necessary, develop, agree on, and implement solutions to overcome these

Project Reporting and Review

• Draft project review reports and presentations, including key information, commentary, and recommendations to support the review process and enable stakeholders to evaluate progress and agree on change

Project Team Management

Lead a small to medium project team

• Communicates the project vision and outcomes needed along with guidance to achieve outcome, coordinates team actions on project activities
• Coordinates flow of additional team members on and off the team as needed
• Identifies areas of improvement necessary to build the capability of the team through training, coaching and mentoring

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered

Project Resource Management

• Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments
• Approve overtime or use additional resources as needed

Document Preparation

• Organize and prepare complex documents using a variety of computer applications such as Microsoft Office
• Responsible for gathering and summarizing data for special reports

Project Assurance

• Conduct assurance reviews within the project, facilitate the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified so that senior stakeholders have confidence that the project can deliver to time, budget, and quality

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
• Gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Credit Control and Collections

• Perform credit vetting quality checks against Consumer and Corporate clients
• Ensure that credit vetting escalations are executed within the expected timelines
• Ensure that credit vetting decisions made are in line with policy and procedures
• Management the referrals based on risk, number of lines and value
• Ensure that aged debt is identified and investigated, and that the dunning process is managed effectively to maximize the collection of overdue payments

Client & Customer Management (External)

• Ensure all customer/ franchise and corporate client queries are resolved professionally, within the agreed service level agreement
• Consult with relevant departments to ensure timeous feedback and customers are not adversely impacted
• Ensure the customer is constantly informed on the progress as per the agreed mechanism e.g. email, telephone call and system update.
• Provide assistance to the outsource partners as and when required to maintain superior customer service

Quality Management

• Quality Audit on approved and declined Consumer and Corporate clients, based on policy rules
• Quality check against the Fraud Referral data by revenue assurance
• Quality check on the Non take up base with focus on customer engagement and reasons for Non take up

Insights and Reporting

• Ensure that the relevant reports and management information requirements are delivered on time, in the correct format and with the highest levels of accuracy and quality
• Daily Management report on escalations and downtime
• Weekly quality audit report with findings and recommendations
• Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations

Vetting Reporting & Alignment

• Manage the reporting on scorecard performance as well as vetting reporting ensuring alignment between all parties in the vetting system

Credit Vetting

• Management of the systems and/or platform that is responsible for credit vetting quality checks against Consumer and Corporate clients
• Ensure that credit vetting escalations are executed within the expected timelines
• Ensure that credit vetting decisions made are in line with policy and procedures and implemented accordingly across the credit vetting system

Credit Innovation & Technology

• Provide project management capabilities to BluNOVA Innovation projects that involve credit risk assessment
• Be familiar with cloud based platforms and systems and worked in similar environments within the Telco, Credit Bureau or Financial institution industries

Requirements:

Behavioural Competencies

• Ensures Accountability
• Balances Stakeholders
• Engages effectively
• Communicates Effectively
• Plans and Aligns
• Optimizes Work Processes
• Organizational Savvy
• Manages Complexity
• Collaborates
• Manages Conflict
• Drives Results
• Situational Adaptability
• Decision Quality
• Customer Focus
• Develops Talent
• Resourcefulness
• Cultivates Innovation
• Business Insight
• Strategic Mindset

Skills

• Prioritizing
• Project Management
• Project Communications Management
• Verbal Communication
• Negotiation
• Project Change Management
• Project Quality Management
• Project Resource Planning and Control
• Project Risk and Issue Management
• Requirements Traceability and Management
• Verify Requirements
• Data Collection and Analysis
• Policy and procedures
• Project Cost and Budget Management
• Project Estimating
• Project Integration Management
• Project Schedule Management
• Project Scope Management
• Project Testing
• Requirements Elicitation and Facilitation
• Validate Requirements
• Workflow Management
• Planning and Organizing
• Reporting

Education

• Matric
• A related degree

Experience

• Experienced practitioner able to work unsupervised (13 months to 3 years)
• Experience of general supervision of more junior colleagues (7 to 12 months)