Career Opportunities at adidas Group

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. 

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill in basis. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards 
• Safekeeping of Company assets 

SKILLS/EXPERIENCE: 

• An absolute passion for retail & customer service 
• Ability to use your initiative 
• Clear and upbeat communication skills- people can hear your smile! 
• Flexibility- you can help during the week, during evenings and weekends too! 

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Purpose & Overall Relevance for the Organization: 

• To drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way 
• To work in close collaboration with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market 
• To lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards. 
• To drive store profitability by meeting or exceeding store sales and profit targets 
• To ensure compliance through proper execution of established policies, procedures, initiatives and directives 

Key Responsibilities:  

• Deliver exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards 
• Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store 
• Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy 
• Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship 
• Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition 
• Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy  
• Partner with Store Management Teams to hire, develop and build a high performing team 
• Hold P&L accountability for the Brand Flagship store 
• Foster a collaborative working relationship with both the global and the Market organizations  
• Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines 
• Communicate and provide visibility on product needs/other operational needs and opportunities to the Line Manager 
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained   
• Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship 
• Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement  
• Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success  
• Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards  
• Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores   
• Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations  
• Produce results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines  
• Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder   

Key Relationships:  

• Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions

Knowledge, Skills and Abilities:  

• Strong ability to understand and use financial data to make decisions and influence outcomes 
• Ability to use critical thinking and creative ways to solve problems 
• Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures 
• Strong leadership, interpersonal and communication skills 
• Strong ability to collaborate and influence across different levels and departments 
• Thrives under ambiguity; open to change and act as advocate for the ‘new’ 
• Open to feedback; able to keep composure in stressful situations 
• Passion for adidas brand and for sport 
• Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc) 

Requisite Education and Experience / Minimum Qualifications:  

• Minimum 5 years of relevant market experience  
• Leadership role in a branded organisation (creating a brand experience) 
• Successful leadership of a team (50 people +)  
• Geographical mobility  
• Advanced numeracy, literacy and strong communication skills  

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Includes the following. Other duties may be assigned.
• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill in basis.
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards
• Safekeeping of Company assets

Skills required

• Listening
• Excellent customer service
• Meeting sales goals
• Selling to customer needs
• People skills
• High energy level

Education and experience requirements

• Matric certificate
• 0 – 1 years of retail experience

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Key Responsibilities:

• Plan and drive the execution of the local Brand Activation calendar. Ensuring this calendar is focused on key brand priorities and drives local market initiatives where relevant.
• Work closely with the brand comms manager to execute and follow through on brand campaigns in the local markets.
• Support the ideation and creation of high quality, market relevant retail elements across the different Africa stores.
• Support in the building of a locally relevant SPOMA and EIM partner portfolios in the different Africa markets.
• Manage trade marketing responsibilities in alignment with Emerging Markets South Omni Manager
• Support partner relationship management & strategy development. Including the scouting and securing of new, culturally relevant partners.
• Creation of a digital advertising campaigns for markets with ECOM channels.
• Work closely with Emerging Markets South Marketing team and line manager to develop and drive an aligned brand strategy for required countries.
• Close collaboration with Africa Export team to ensure marketing initiatives supports the strategic business plan and delivers against the set KPI’s.
• Effectively manage external agencies to support the execution of the brand strategy.

KPI’s:

• Country Net Sales and Margin
• Market Share in key categories
• Brand Awareness and sentiment
• Media and PR performance KPI’s
• Key partner activations

Key Relationships:

• Emerging Markets South Africa Export Team
• Manager Brand Comms Africa
• Emerging Markets South OMNI Marketing Team
• Emerging Markets South Africa Export Franchise Excellence Manager
• Emerging Markets South Africa Export VM Excellence Lead
• External Agencies

Knowledge, Skills and Abilities:

• Solid Understanding of brand communication, marketing mix (media, events, sponsorship, trade marketing, PR) with a global brand or retailer (sporting goods/lifestyle preferred).
• Deep understanding of local market, brand landscape and youth culture.
• Advance user of MS office suite of products.
• Solid collaborative skill set and passion for marketing and retail.
• Experience in working in a complex matrix organization.
• Strong presentation and influencing skills.
• Experience managing external agencies and partners.

Requisite Education and Experience / Minimum Qualifications:

• University degree in Marketing
• Minimum of 3-5  years equivalent professional experience, ideally in Marketing with a focus on Brand Management
• Fluent in English