Order To Cash Specialist - Johannesburg at BASF

Duties will include the following:

• Sales Order Management (per respective order strategy MTS, MTO, MTF, MTB) including order receipt, timely acknowledgement, availability check, order entry and FIFO allocation in close contact with related parties within BASF
• Providing regular updates on orders and shipments, as well as guiding the sample process and managing relevant sample stock, customers are kept informed
• Monitor customer overdue payments and aid in resolving account queries, while effectively communicating with the CRM Team to ensure prompt internal resolutions within the FSCM process
• Ensure optimal performance, customer master data management involves continuously updating and optimizing the accuracy and completeness of the data
• Process non-conformance with relations to the OTC process and order adjustments
• Resolution of all sales and/or customer related queries. On-time, accurate and visible reporting on required business unit and team reporting
• Supporting S&OP, inventory management involves monitoring and balancing supply and demand, providing input on aging stock and efficient material and batch management while ensuring adherence to DIVs and collaborating with the S&OP Planner
• Ensuring precise and streamlined order entry, while automating SD processes through the use of PPI (Process and Productivity Improvement)
• Support in initiatives on rolling out and implementation of the GB/OS Customer Service strategy
• Adhere to and align with Global Sales required KPIs
• Take responsibility for ensuring that backups are adequately trained based on OTC SOPs and respective BU desk profiles, while establishing emergency communication channels

QUALIFICATIONS

• Bachelor's degree in Business, Logistics & Supply Chain or equivalent tertiary education
• Minimum 3 years of experience with Customer Services & Supply Chain in Southern Africa Market
• Solid SAP experience and sufficient Microsoft Office computer skills
• Excellent interpersonal skills