Job Description
Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for an experienced Organizational Effectiveness and Change Engagement Specialist to join the CCBA Integrated Business Solutions (IBS) team. The successful applicant will be reporting into the Organizational Effectiveness & Change Manager: IBS.
The ensures provision of end-to-end administrative and engagement specialist support to the leadership of the IBS portfolio of transformational change programs to ensure effective deployment and value realization of all initiatives and team effectiveness plans.
Applicant may reside in any of the CCBA footprint of countries: South Africa, Ethiopia, Kenya, Uganda, Tanzania, Ghana, Mozambique, Botswana, Namibia & Zambia.
Key Duties & Responsibilities
- Providing key administrative support in all activities that enables the growth and evolution of the IBS maturity journey in CCBA.
- Providing key communication and engagement support in enabling talent effectiveness of the IBS.
- Providing key change engagement specialist support in all efforts related to successful transitioning of work and resources to the Center of Scale and IBS.
- Diagnostics and Administration – develop and administer surveys and tools to gather insights on change phases, stakeholders, sponsors, and adoption trends to inform change plans and ensure progress. Upkeep change documentation.
- Specialist Amin Support – support change journey development for every initiative in allocated portfolio of change projects.
- Works with local business stakeholders in country to both coach and support change journey mapping and execution and continuously support, monitor, and reconcile diagnostics into plans (change plans, sponsorship plans, resistance management plans, impact assessments, people plan, and engagement plans)
- Operational Process Facilitation – Collaborate with OECM and PM to prepare and execute information gathering and change facilitation workshops or diagnostic intervention initiatives. Supports the development and execution of fit for project post embedment reviews and reinforcement plans.
- Engagement Administration: Coordinate the execution of engagement plans, ensuring pro-active scheduling, preparation of stakeholders and key speakers, events scheduling, and collaborating with PAC to leverage optimal communication platforms that will enhance adoption.
- Maintain in country communication stakeholder relationships in collaboration with PAC, to ensure effective prioritization of in-country change communication sequencing, management of interdependencies and minimizing of narrative dilution or information overload.
- Specialist ADKAR Monitoring: Create and manage communication-surveying systems to track adoption and proficiency of individual changes.
- Create, man, measure and maintain initiative focused communication mailboxes, monitoring themes and resistance factors, conducting thematic analytics, converging inputs, and facilitating answers by channeling to and eliciting from appropriate stakeholders for timeous and effective resolution.
- Maintain Q&A’s.
- Stakeholder Map Maintenance: Accumulate, analyze, and summarize key stakeholder analytics, extract key narratives, maintain stakeholder maps as they transition through the change. Flag resistance risks.
- Content Inventory Management: Development and maintenance of document library of change stories, change journey maps, communication content, key narratives, key project information decks, creative visualizations of change story maps.
- Initiative Deployment Support: Provide key support to deployment of initiatives in the form of coordination, engagement, administration, and facilitation.
Skills, Experience & Education
Qualifications:
- Bachelor's Degree or equivalent
Experience:
- More than 10 years’ experience with at least 5 years engaging with senior level stakeholders in multinational businesses
- Corporate and consulting experience in fast changing industries
- Experience in communication and engagement management and communication plan compilations
- Experience in coaching
- Strong skills in writing and compiling presentations
- Creative competence in programmes like Power Point, Canva, Adobe, or related advantageous
- Experience in or certification in Change Management methodologies advantageous
Closing Date: 1st, May 2022
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