Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Solid attention to detail to ensure accuracy of information
Job Function:
To receive from the admin co-coordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete, accurate and reliable information regarding the client.
To ensure that the quotation and the costing sheet to be handed to the Technical co-coordinator so that she/he can schedule the appointment for the client.
To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotation
Ensure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company.
Ensure that all required data is captured correctly on listener.
To ensure that all client application forms (CAF) are captured and filed daily.
Provide customer record information to Dealers to commence installations and services.
Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the clients profile has been captured and updated all other information on listener for all sales channels including Dealer contracts.
Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer Administrators
Ensure that disciplinary code is adhered to at all times
SOP’s must be upheld
Meeting and keeping on agreed upon targets-Kemsley
Ensure SOX compliance at all times.
Review invoices to identify any errors before invoice delivery
Maintain and update customers' database.
Improvise existing billing procedures to avoid recurrence of errors.
Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;
To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
Ensure that the Big 5 principles are upheld at all times
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