Open Positions at Fidelity Services Group

Minimum Requirements:

• Grade A PSIRA registered and accredited
• Knowledge of Fleet management and CIT document control essential
• Formal management training with at least 5 years’ experience in CIT and cash processing industry
• Previous CIT and cash processing planning/scheduling experience would be an advantage
• Proficiency in MS Office Suite, Word, PowerPoint and Excel is essential
• Experience in sales and marketing
• Experience of similar systems including vehicle tracking systems
• Ability to work without supervision, under pressure and meet strict deadlines
• Must have own transport

Key Performance Areas: (not totally inclusive):

• Managing and doing monthly visits to all branches to ensure efficient running of the branch and that all administrative and operational requirements are met
• Doing budget planning for all EC CIT regions and ensuring that set targets are met
• Compiling monthly branch performance reports and ensuring submission thereof timeously
• Conducting quarterly evaluations on senior management at branch level
• Managing the ISO 9001/9002 quality management system
• Managing monthly operational statements
• Managing Daily operations in respect of cash deliveries and client pickups
• Branch audits/visits at all EC branches to ensure compliance to company policies and procedures
• Managing the ‘cash risk’ at branch and on road
• Ensure proper upgrades are done at branches (Building construction, alarms, safes etc.)
• Drafting policies and procedures
• Efficient client services rendered per business area
• Managing growth and retention of clients in the cash in transit industry
• Ensuring CIT roll out is done and completed before service commences

Firearm Control

• Monthly/ weekly Firearm return/ Inspection
• Scanning of firearm
• Firearm refreshers and competency training

Client service/ Liaison

• Monthly meetings with clients
• Union meetings

Vehicle Control

• Fleet management
• Maintenance
• Fuel
• Inspection
• Vehicle Reports/ Check sheets
• Weekly fuel Schedules
• Accident Reports

Equipment Control / Maintenance

• Check Sheets / daily postings
• Site visits
• Equipment checks/ asset verifications

Investigations

• Accident
• Theft of Cash
• IOD’s
• Incidents
• Depot robberies
• Claim file
• Accident Report
• Theft Report
• I.O.D Report
• Incident Report
• Investigate/ improve security
• Compile submits to insurers

Administration

• Debtors/Creditors
• Billing Dues
• Stationary/ CIT consumables
• Obtaining Order numbers (Repairs, etc)
• Filing
• Miscellaneous Queries
• Payroll,
• HR and IR.
• Maintain close relationship with client.
• Sending cash requests to Branches
• Ensuring Branches has enough cash for ATM loads
• Ensure Branches comply with set opening times
• Ensure guards at posted at various sites on time
• Maintaining close relationships with all the Banks
• Ensuring Variance reports are sent and resolved
• Ensuring Recons are sent
• Monthly Float checks
• Following up on incident reports
• Dealing with Cash Pro queries 

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Minimum Qualifications and Experience:

• Post Matric Qualification Grade 12 (minimum)
• Knowledge of banking industry processes. Banking certification would be an advantage
• 2 years of proven track record of working as an Analyst on projects
• Proving strong quantitative abilities
• Demonstrating proficiency in Microsoft Office programs, such as Excel and PowerPoint
• Excellent analytical, multi-tasking, organizational and project management skills.
• Solid communication (oral and written) and interpersonal skills required to interact with colleagues and clients both at a high-level and at a detailed level.
• Keen interest in understanding new technologies and solving problems.
• Ability to play an integral part in project delivery given tight constraints and uncompromising quality
• Effective presentation, documentation and report writing skills.
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel

Main Duties:

• Data Collection: Gathering and collecting data from various sources, including databases, spreadsheets, and external data sets.
• Data Cleaning: Cleaning and preprocessing data to ensure accuracy and consistency.
• Data Analysis: Using statistical and analytical tools to analyze data and extract meaningful insights.
• Data Visualization: Creating visual representations of data, such as charts and graphs, to communicate findings effectively.
• Report Generation: Generating reports and presenting findings to stakeholders or clients.
• Data Interpretation: Interpreting data to identify trends, patterns, and opportunities for improvement or optimization.
• Data Modeling: Building statistical models or predictive models to make data-driven decisions.
• Data Quality Assurance: Ensuring data accuracy and reliability through quality checks and validation.
• Collaborating: Working with cross-functional teams to understand business needs and provide data-driven solutions.
• Tools and Software: Proficiency in data analysis tools like Excel, SQL, Python, R, and data visualization tools such as Tableau or Power BI.
• Continuous Learning: Staying updated on industry trends and new data analysis techniques.
• Communication Skills: Effective communication to convey complex data insights to non-technical stakeholders.
• Problem Solving: Identifying and solving data-related challenges and issues.

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Key Responsibilities:

• Sales of FireBlock Products: Promote, sell, and demonstrate the benefits of FireBlock products to existing and potential clients, ensuring they understand the full range of applications and how it enhances fire safety.
• Fire Response Services Sales: Identify and approach clients with a need for fire response services, offering customized solutions that integrate with their fire safety requirements.
• Client Consultation: Serve as the subject matter expert for FireBlock, providing clients with advice, recommendations, and technical expertise regarding fire suppression and safety compliance.
• Product Knowledge: Stay up-to-date with the latest FireBlock products, industry trends, and fire safety regulations to ensure accurate and timely advice to clients.
• Relationship Management: Build and maintain long-lasting client relationships by delivering excellent customer service and tailored fire safety solutions.
• Achieve Sales Targets: Meet or exceed sales goals for FireBlock products and fire response services by identifying opportunities and closing deals.
• Reporting: Prepare regular sales reports, including client feedback, sales performance, and opportunities for improvement.
• Collaboration: Work closely with internal teams such as marketing, product development, and fire response units to ensure cohesive service delivery and sales strategies.

Key Requirements:

• Proven experience in sales, particularly in fire safety products or a similar industry.
• Strong understanding of fire suppression systems, preferably with knowledge of FireBlock technology.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly.
• Ability to negotiate and close sales effectively.
• A proactive and customer-focused attitude.
• Ability to work both independently and as part of a team.
• Valid driver's license and willingness to travel to meet clients.

Preferred Qualifications:

• Experience in fire safety consulting or a related field.
• Familiarity with fire safety regulations and compliance standards.
• Technical knowledge of fire suppression systems or previous experience with FireBlock products.

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Key Responsibilities:

• Sales of FireBlock Products: Promote, sell, and demonstrate the benefits of FireBlock products to existing and potential clients, ensuring they understand the full range of applications and how it enhances fire safety.
• Fire Response Services Sales: Identify and approach clients with a need for fire response services, offering customized solutions that integrate with their fire safety requirements.
• Client Consultation: Serve as the subject matter expert for FireBlock, providing clients with advice, recommendations, and technical expertise regarding fire suppression and safety compliance.
• Product Knowledge: Stay up-to-date with the latest FireBlock products, industry trends, and fire safety regulations to ensure accurate and timely advice to clients.
• Relationship Management: Build and maintain long-lasting client relationships by delivering excellent customer service and tailored fire safety solutions.
• Achieve Sales Targets: Meet or exceed sales goals for FireBlock products and fire response services by identifying opportunities and closing deals.
• Reporting: Prepare regular sales reports, including client feedback, sales performance, and opportunities for improvement.
• Collaboration: Work closely with internal teams such as marketing, product development, and fire response units to ensure cohesive service delivery and sales strategies.

Key Requirements:

• Proven experience in sales, particularly in fire safety products or a similar industry.
• Strong understanding of fire suppression systems, preferably with knowledge of FireBlock technology.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly.
• Ability to negotiate and close sales effectively.
• A proactive and customer-focused attitude.
• Ability to work both independently and as part of a team.
• Valid driver's license and willingness to travel to meet clients.

Preferred Qualifications:

• Experience in fire safety consulting or a related field.
• Familiarity with fire safety regulations and compliance standards.
• Technical knowledge of fire suppression systems or previous experience with FireBlock products.

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Minimum Requirements

• Suitable Bachelor’s Degree (Accounting / Financial Management) required
• 3 years of analytical experience
• SAP / Listener experience advantageous
• Advanced Excel
• Reliable Car
• Valid driver's licence

Job Specification

• Complete general ledger reconciliations;
• Complete monthly/weekly journals;
• Reconcile and review stock accounts from valuation to GL;
• Ensure all clearing accounts are balancing and cleared;
• Check subsidiary ledger batches before posting;
• Check admin documents captured into the system;
• Ensure resolution of queries within the agreed departmental/business unit SLAs;
• Provide telephonic & written communication (feedback) to suppliers and region as & when the queries are resolved;
• Participate in various ad-hoc projects where necessary
• Monthly Profit & Loss reporting
• Analysing monthly variances
• Analysing general ledger accounts

Behavioural Competencies:

• Excellent verbal & written communication skills
• Computer literate – Excel essential
• Excellent telephone skills
• Excellent reconciliation skills

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Qualification & experience:

• Matric or equivalent
• HR Qualification (Degree/Diploma)
• Valid Driver’s License

Job requirements & other attributes:

• Computer literate (MS Office, MS Outlook, and internet)
• Sound knowledge of labour legislation
• Good knowledge of HR Practices  
• Working knowledge of recruitment platforms and HR online systems 

Duties:

Administration

• Provide support and guidance to staff across the full range of HR related matters and contribute to the successful delivery of Fidelity ADTs HR function through supporting and reflecting the company’s core values, aims and objectives.
• Knowledge of labour legislation including BCEA, LRA, COIDA, EEA and BBBEE
• Ensure 100% compliance when loading and processing of all new hires & internal appointments
• Benefits management & submission of (Provident Fund- exits, Death – funeral claims, Employee Awards- processing)
• Knowledge of provident funds and related benefits.
• Knowledge of PSIRA (Private Security Industry Regulatory Administration)
• Maintain HRIS system (Compliance of employee information)
• Ensure timeous submission of monthly input to payroll
• Support departments with UI19 process & SASSA applications
• Support and ensure smooth onboarding & induction of new employees (prompt communication to departments regarding employee, email activation Active directory date)
• Submission of Weekly/Monthly HR Reports – PSIRA, Promotions, Umsuka but not limited to
• Ad hoc queries from staff (Walk-ins)
• Implement and drive projects as required
• Advise, implement, and monitor HR practices in Region
• Support and assist with filing.

Recruitment

To support and assist recruiters with the below.

• Place ads in appropriate media and on notice boards
• Peruse CV’s & identify candidates with relevant experience/background
• Do telephonic interviews if applicable
• Set up interviews with candidates who meet job requirements
• Conduct competency-based interviews & compile a shortlist
• Interview shortlisted candidates in conjunction with Line Management
• Discuss the top competencies and successful candidate with the Line Manager
• Prepare an approval and relevant docs to be submitted and offer letter to the successful candidate
• Send regret letters to unsuccessful candidates
• Compile & request engagement paperwork from candidates
• Assist with onboarding packs

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Minimum Requirements:

• Matric

Skills & Attributes:

• Excellent verbal & written communication skills
• Computer literate – Excel essential
• Listener experience advantageous
• Excellent telephone skills
• Strong organization and supervisory skills
• Solid attention to detail to ensure accuracy of information

Job Function:

• To receive from the admin co-coordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete, accurate and reliable information regarding the client.
• To ensure that the quotation and the costing sheet to be handed to the Technical co-coordinator so that she/he can schedule the appointment for the client.
• To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotation
• Ensure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company.
• Ensure that all required data is captured correctly on listener.
• To ensure that all client application forms (CAF) are captured and filed daily.
• Provide customer record information to Dealers to commence installations and services.
• Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the clients profile has been captured and updated all other information on listener for all sales channels including Dealer contracts.
• Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer Administrators
• Ensure that disciplinary code is adhered to at all times
• SOP’s must be upheld
• Meeting and keeping on agreed upon targets-Kemsley
• Ensure SOX compliance at all times.
• Review invoices to identify any errors before invoice delivery
• Maintain and update customers' database.
• Improvise existing billing procedures to avoid recurrence of errors.
• Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;
• To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
• Ensure that the Big 5 principles are upheld at all times

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Overall purpose of the job:

• Receive completed pick slips from relevant warehouse personnel. Datacapture correct equipment on database for stock allocation on jobs. Liaise with Commercial Admin onqueries.
• Filing of relevant pick slips after processing.
• Posting of stock receipts in ERP system.
• Updating of GRV register. Assist with stock take during month end

Duties & Responsibilities:

• Ensure all picks slips are executed daily
• Ensure all completed paperwork IS processed daily.
• Ensure paperwork is filed according to the pick slip register.
• Stock reduction.
• Ensure to keep the warehouse admin area clean.
• Ensure all GRV documents are processed in liaison with Commercial Admin.

Minimum qualifications and experience:

• Matric / Grade 12
• Experience in a warehouse environment beneficial.
• Data Capturing
• Excel / Microsoft Office
• SAP knowledge advantageous

Attributes:

• Attention to detail
• Able to work under pressure
• Good people skills
• Able to work in a team
• Fast Learner
• Time management

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Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness

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Job Purpose:

• The Fleet Controller is responsible for overseeing the maintenance, servicing, repairs, and operational readiness of the vehicle fleet under their control.
• This includes strict adherence to company policies, Standard Operating Procedures (SOPs), and industry best practices to ensure optimal fleet availability, cost management, and compliance with safety and operational standards.

Key Responsibilities

Fleet Maintenance & Servicing

• Develop and distribute service schedules twice a week, ensuring efficient planning for vehicle servicing.
• Plan and arrange for replacement vehicles when services are scheduled, with a maximum grace period of 2 days.
• Ensure service schedules are finalized every Monday and shared with branches and suppliers to facilitate parts procurement.
• Book vehicles for services and ensure drivers adhere to booking schedules.
• Arrange and issue Purchase Orders (POs) for services and additional repairs as necessary.
• Ensure vehicles under maintenance plans are serviced at respective dealerships following the same SOPs.
• Implement strict protocols to prevent unauthorized driver visits to suppliers without prior bookings.
• Verify vehicle condition upon collection by ensuring drivers inspect vehicles with supplier representatives and sign release notes. Maintain a vehicle file with all release documents.

Mechanical Repairs

• Coordinate with drivers to address reported vehicle issues and arrange towing for breakdowns.
• Obtain detailed quotes from suppliers after vehicle inspections and issue POs before work commencement.
• Enforce the “No PO, No Work” policy to control costs.
• Ensure suppliers provide ETAs and follow up on repair progress.
• Ensure thorough inspection and documentation of vehicle condition upon collection post-repair.

Motor Vehicle Accidents (MVA)

• Ensure accident-damaged vehicles are quoted for repairs within 48 hours of the incident.
• Separate quotes must be obtained for panel beating and mechanical repairs.
• Arrange for assessors for repair quotes exceeding R40,000 and manage claims effectively.
• Coordinate replacement vehicles for branches upon PO receipt.
• For write-offs, ensure critical planning for disposal, strip-off processes, and Capex 2 completion.
• Monitor suppliers for adherence to timelines, parts procurement, and repair progress.
• Conduct weekly inspections for major repairs, ensuring regular updates on open order reports.

Compliance & Inspections

• Oversee regular physical inspections of fleet vehicles, ensuring Certificates of Fitness (COFs) and GreenFleet updates are current.
• Monitor vehicle tracking systems and respond to alerts promptly.
• Facilitate vehicle swaps or replacements as operationally necessary.
• Manage and order replacement vehicles in line with budget allocations.

Key Performance Indicators (KPIs)

• Fleet Availability: Ensure service schedules and repairs result in minimal vehicle downtime.
• Cost Control: Adherence to budgets through strict PO issuance and repair authorization processes.
• Compliance: Ensure adherence to all SOPs, safety, and legal requirements (e.g., COFs, GreenFleet tracking).
• Driver Accountability: Enforce inspection and documentation protocols for all vehicle interactions.
• Supplier Management: Maintain strong relationships with suppliers to ensure timely repairs and parts availability.
• Documentation Accuracy: Maintain complete and up-to-date vehicle files for audit purposes.

Competencies & Skills

• Technical Knowledge: Strong understanding of vehicle maintenance, repair processes, and fleet management principles.
• Organizational Skills: Ability to manage multiple service schedules, repairs, and replacements efficiently.
• Communication: Clear and concise interaction with drivers, suppliers, and branches.
• Attention to Detail: Ensures compliance with SOPs and proper documentation of all processes.
• Problem-Solving: Ability to handle unforeseen issues such as breakdowns or delays effectively.

Qualifications & Experience

• Minimum 3 years of experience in fleet/transport supervisor or controller or  related role.
• Familiarity with vehicle maintenance plans, servicing, and repair processes.
• Proficiency in using fleet management software and tracking tools.
• Strong administrative skills for document handling and reporting.

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Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantages at FSG)
• Experience in Custodian work (loading of ATM’s) is an advantage
• Computer literate
• Valid Driver’s license is an advantage
• Able to work under pressure
• Physically fit

Job Specification:

• Loading of all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical; faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all clients assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance