Outbound Planner at Sandvik

• We are looking for a motivated and dedicated individual to join our team as our Outbound Planner.
• The role will report into the Order Desk Manager, and the role will be based from our offices in Spartan, Kempton Park.

Purpose of the role:

• Responsible for the management of the customer order flow and the interface with Sales Areas
• Responsible for the processing of Capital Sales and After Market Screening Solutions orders, Internal Workflow and the interface with Sales Areas.

The job responsibilities:

Order Processing

• Daily Quoting of RFQ’s
• Daily Processing of all sales area purchase orders
• Daily Releasing of customer orders
• Daily processing of Purchase Requisitions for Buy-out Items
• Daily Processing of Job files for Aftermarket Manufactured Items
• Reporting item code related issues o the Inventory Team
• Execute the cancellation of orders based on customer requests
• Working with Inventory, Purchasing, Warehouse and Freight teams to source, arrange and despatch items
• Resolve order issues like incorrect address, shipping instructions, Incoterms

Backorder Management

• Resolve any allocation problems daily, specifically orders in Manufacturing, Production and Warehouse.
• Daily review and resolution of outstanding orders in Manufacturing, Production, Warehouse and Invoicing.
• Daily reviewing and expediting of Unit Down Orders and Urgently Requested Orders.
• Weekly review of Incomplete orders in the warehouse and follow up with the responsible department for completion.
• Weekly communication to Sales Areas on progress of all open orders.
• Processing of Returns and Initiating requests for credits.

EHS Responsibilities

• Comply with SRP SHEQ management system
• Live the Sandvik EHS Culture.
• Drive safety awareness and performance to achieve SRP EHS compliance standards and Key Performance Indicators

Qualifications & Experience Requirements

• Grade 12
• Diploma / Degree in Logistics or Supply Chain Management or related field
• 2 to 4 years’ experience in Customer Service in a Warehousing /Distribution /Supply Chain environment.

Other Requirements & Competencies

• Experience in managing internal and/or external customer accounts
• Proven ability to work efficiently within a Supply Chain environment and complete duties in an autonomous manner
• Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders
• Commitment to excellence and timeliness in internal client service
• Positive attitude and willingness to learn
• Strong focus on business and process execution/improvement.
• Good working knowledge of International Trade and Freight processes
• Prior Syspro working experience is beneficial.
• Proficient in Microsoft office Excel
• Exposure to Environmental Health and Safety systems
• Excellent written and oral communication skills
• Able to adapt to change
• Lateral thinker & Problem Solver ​

Deadline:23rd July,2026