Outbound Sales Consultant at Mukuru

About Job

An opportunity exists for an Outbound Sales Consultant to join our team based in Pretoria.

The purpose of this role is to provide exceptional customer service by calling potential and existing customers and to promote or upsell Mukuru products and support customer loyalty to the Mukuru brand.

The Outbound Sales Consultant reports directly to the Outbound Sales Team Leader. This position is based at our offices in Pretoria, however may be required to work remotely from time to time.

The Outbound Sales Consultant is responsible for welcoming new customers to the Mukuru family by providing support and knowledge regarding our products and brand.

The Outbound Sales Consultant is also responsible for retaining existing customers, by gaining insights and providing support tailored to the customers' needs

Duties and Responsibilities (include but is not limited to):

• To respond to all customers timeously and professionally in line with quality assurance standards

• Action all requests on behalf of the customer on all relevant systems

• Pay attention to big-ticket items

• Verify the customer details

• Ask all security questions where required

• Ensuring that:

  • • Security measures are in place for new contacts/recipients on all orders

    • Verify/recap details again before completing customer requests

    • Notations are left after every interaction or action made on the customers' profile

    • Disposition/outcomes are completed on all channels of communication

    • Communication etiquette is adhered to in accordance with quality assurance standards

    • Contact resolution is completed. Strive for no-repeat/unnecessary customer follow-ups

    • Empower customers by promoting and explaining self-help channels for future requests/services

    • Communication cadence rules on escalated/follow up queries with customers are followed/adhered to

• To promote new and additional products to customers on all corridors/ customers

• Maximize sales opportunities through outbound calling

• Give information based on the training received

• Maintain customer confidentiality

• Maintain knowledge of all company products

• Provide support to other departments

• To manage own professional and self-development

Key Requirements:

• Grade 12 / or equivalent (Essential)

• Degree/Diploma (Desirable)

• Ability to understand/speak English and one of the following languages is ESSENTIAL: Sotho, Bemba, Swahili, Hindi, Mandarin, Urdu, Bengali

• Mukuru call center training course (Desirable)

• 1-year Outbound Sales / Customer Service experience (Essential)

• Contact center experience (Essential)

• Knowledge of:

  • online banking systems

  • Mukuru products

  • AML practices

  • Money transfer procedures

  • FICA regulations

  • Currencies

  • Customer service principles

  • Mukuru products and platforms

  • Money transfer procedures

Additional Skills:

• Computer skills

• Multitasking skills

• Telephone skills

• Verbal and written communication skills

• Time management skills

• Organisational & administrative skills

• Conflict management skills

• Attention to detail

• Interpersonal skills

• Sales driven with a positive attitude

• Problem-solving skills