Outbound Sales Team Leader - Umhlanga at Hollywoodbets

You Bring:

• Customer Service.
• Minimum 1 year call center experience in a team leader role.
• Excellent Interpersonal and leadership skills.
• Experience working with demanding targets and tight deadlines.
• Results-driven approach to problem-solving.
• Self-motivated, tactful, creative and strategic thinker.

A Bonus To Have:

• Diploma/Degree.

What You’ll Do For The Brand:

• Responsible for driving performance to ensure Daily/Monthly targets set are achieved
• Ensure compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to procedures and corrective actions.
• Work closely with internal audits to continuously understand where potential risks are. Address these risks and ensure that appropriate interventions are proposed/implemented in order to mitigate risks.
• Ensure that the team displays good customer service/sales principles in their dealings with customers and other internal team members/departments/branches
• Ensure the department is optimally always staffed
• Review internal control procedures to ensure that controls are in place to manage staff/staff accountability and to be pro-active in managing and highlighting potential concerns.
• Ensure that the company brand and image is promoted through excellent customer service
• Conduct regular effective coaching sessions to develop sales agents
• Develop an action plan to increase performance and productivity for under – performing TM’s
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls
• Identify ways in which to increase motivation and teamwork and to foster a positive work environment
• Conduct regular effective team meetings to keep team always informed
• Review training needs continuously
• Conduct performance reviews with team members
• Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required
• Provide daily reporting analysis highlighting performance and stats of all TM’s
• To ensure proper, transparent communication between departments in order to provide accurate information to team such as promo’s & marketing
• Provide constant feedback on call structure and closing skills by listening to live calls as well as conducting side by side coaching sessions
• This is a position of trust and high ethical standards are expected within this role
• Any other ad hoc duties that might be required