Fresh Jobs at Hollywoodbets

You Bring:

• Minimum 2 years’ experience as a digital Optimization specialist or Customer User experience specialist
• Understanding of web analytics.
• Firm grasp of emerging digital tools.
• Thorough understanding of digital touchpoints.
• Possess broad knowledge of best digital practices and strong Business knowledge.

A Bonus To Have:

• Understanding of software development process and content management systems.

What You’ll Do For The Brand:

• Develop and execute digital optimization strategies: Analyze website traffic, user behavior, and conversion data to identify areas for improvement. Create and implement optimization plans to enhance website performance, user experience, and overall digital marketing initiatives.
• Conduct A/B and multivariate testing: Plan, execute, and analyze A/B and multivariate tests to optimize landing pages, website elements, and calls-to-action. Use data-driven insights to make data-backed decisions for continuous improvement.
• Monitor and analyse key performance indicators (KPIs): Utilize various analytics tools to track and measure the success of digital campaigns, user flows, and conversion funnels. Report on KPIs regularly, identifying areas of concern and opportunities for growth.
• Collaborate with cross-functional teams.
• Implement Digital best practices: Partner with the Various channels of Digital Marketing team to optimize website content, User journey, and on-page elements for improved conversion performance.
• Stay up-to-date with industry trends: Keep abreast of the latest digital marketing and optimization trends, tools, and best practices. Share insights and propose innovative ideas to maintain a competitive advantage.
• Identify user experience pain points: Conduct user research and analysis to identify friction points in user journeys. Propose and implement solutions to enhance user satisfaction and reduce bounce rates.
• Perform data analysis and reporting: Generate regular reports on website performance, test results, and optimization efforts. Present findings to relevant stakeholders and suggest actionable recommendations.
• Hands on experience, and a detailed understanding of digital channels including, but not limited to social media, paid and unpaid media, affiliate marketing, SEO, content generation and optimisation.
• Regularly audit all digital platforms, analyse traffic and conceptualise improvements.
• Ensure the Team is kept updated with any changes to policies and regulations across digital channels.
• Understand key marketing performance metrics, automation and make use of analytics tools to provide in-depth market research & definition, forecasts, competitive analyses, campaign results, and customer trends & insights in order to translate results into actionable insights for Marketing Team and the business.
• Measuring and reporting on how all digital marketing campaigns performed and assessing these against goals (ROI and KPIs), providing recommendations and adapting plans to improve performance.
• Weekly, monthly, quarterly and annual reporting.
• Ongoing review of analytics to provide insights and optimize strategies and plans.

What You’ll Bring To The Team:

• Quality driven focus, ensuring that all process are followed correctly to ensure high-quality output.
• Excellent people management and relationship management skills.
• Impressive business acumen and in-depth market awareness.
• Must have a strong sense of accountability.
• Must be results driven.
• Excellent communication and interpersonal skills.
• Must be innovative, pro-active and a strategic thinker.
• Good report writing skills.

go to method of application »

You Bring:

• At least 1 years of similar working experience in a fast-paced customer support environment / contact centre
• Excellent interpersonal and leadership skills
• Experience working with demanding targets and tight deadlines
• Results-driven approach to problem-solving
• Self-motivated, tactful, creative and strategic thinker

A Bonus To Have:

• Diploma/Degree.

What You’ll Do For The Brand:
 

• Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
• Provide appropriate direction and dispute resolution for workplace problems.
• Maintain service levels, key performance indicators and performance management.
• Communicate & report accurate performance metrics to the respective department manager.
• Always promote ‘Best Practice’.
• Undertake required administration.
• Monitoring of Teams through call listening and verifying of valid transfers.
• Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
• Respond appropriately to discipline issues and maintain behavior.
• Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
• Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
• Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
• Develop, implement new or improve existing business policies/processes to improve the services offered
• Ensure clarity around priorities and goals based on the organization's objectives.
• Identify, develop, and hire new & existing talent
• Investigate and handle escalated, complex cases to ensure proper resolution
• Communicate with the upper management & deal with difficult stakeholders
• Handling escalations from the customer.
• Analysis of first-time contact resolution targets & supports teams in achieving targets.
• Any other ad hoc duties that might be required

What You’ll Bring To The Team:

• A high quality driven approach.
• Strong planning abilities.
• Good administration skills.
• Strong reposting skills and the ability to account for and verify reporting figures /statistics. Review/ analyses reporting statistics and figures to identify trends and make relevant recommendations.
• Understands the different betting types.
• Demonstrates a good understanding of betting procedures and understands the mobile betting application and functionality.
• Understands the internet betting platform (website and functionality)
• Excellent Coaching skills

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You Bring

• Grade C.
• Computer Literate.
• 1 – 2 year’s Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority).

A Bonus To Have:

• A valid driver’s license.

What You’ll Do For The Brand:

• VIP (Security) Officer must be present 15 minutes before the Branch opens.
• The Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
• VIP (Security) Officers need to ensure they conduct a perimeter patrol before the Branch opens.
• VIP (Security) Officers need to check around the premises for any suspicious movements before the Branch is opened.
• VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surroundings before the opening and closing of the Branch.
• VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all in order.
• VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
• Patrolling should include inside and outside the Branch entrance, back areas, and all parking areas.
• Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic buttons and two-way radios are in good working condition and keep safe.
• VIP (Security) Officer must carry their panic buttons, two-way radios, and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guests entering the Branch including team members.
• Ensure at the search zone the Branch door or the gate is always kept closed.
• VIP (Security) Officers are not allowed to cross-gender scan guests entering the Branch.
• Male guests must be scanned by only male VIP (Security) Officers, and female guests to be scanned by only female VIP (Security) Officers.
• VIP (Security) Officers must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
• The VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and control the number of vehicles entering and exiting the building.
• End of the day closing procedure, VIP (Security) Officer must minimise entry by sliding closed one door to ensure the security of minimising high risk.
• VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
• VIP (Security) Officer must assist when receiving stock, doing alarm tests, and submitting of daily report every morning by 10:00 am.

Guest Service:

• First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
• VIP (Security) Officer are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Goodbye Sir, please come again.

Compliance:

• VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (Black shoes, black socks and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
• In Branches with no liquor licence, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP (Security) Officers on duty are not allowed to take bets with Amadoda
• VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct:

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends or other team members while at your post.
• You will not accept tips from the guest.

Values:

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other:

• VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
• Must be able to work a rotating shift or work flexible hours.
• Ensure your physical fitness is obtained at all times in line with the job requirements

go to method of application »

You Bring:

• Minimum of 1-year sales/marketing/promotional experience.
• A valid driver’s license.
• Willingness to do shift and weekend work.

A Bonus to have:

• Have a minimum of 1-year driving experience.
• Relevant Diploma/Degree

What You’ll Do for The Brand

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services. Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old).
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign off.
• Ensure appropriate management /safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

go to method of application »

You Bring:

• 6 months to 1 year within sales, promotions or marketing.

What You’ll Do for The Brand:

• Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase
• Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
• Keep work areas neat and tidy to promote a positive image to
• Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

go to method of application »

You Bring:

• 3-5 years’ experience in Leadership.
• 3-5 year’s call centre management experience.
• Experience in Dialer systems and IVR.
• Quality Assurance (QA) experience.

A bonus to have:

• Diploma/Degree.

What You’ll Do For The Brand:

• Ensure the accuracy of daily/weekly/monthly reporting statistics
• Ensure that resources are trained to effectively and timeously attend to the administration function.
• Conduct training needs analysis to highlight training gaps and strategies to rectify
• Ensure that departments are optimally staffed to manage costs per seat vs services delivered/turnaround times.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls.
• Ensure the various CRM’s/Systems is set up to enhance workflows and implement such systems, efficiencies and reporting capabilities for campaigns.
• Develop quality measures to rate quality of service delivered and turnaround times - include appropriate areas that are campaign specific. Ensure quality targets are achieved and interventions are implemented to increase quality outputs where there are shortfalls
• Identify ways in which to increase motivation and team work and to foster a positive work environment
• Resource management of a diverse team, responsible for setting direction/targets and conducting the day to day people management function of the team
• Conduct performance reviews with the relevant Managers and ensure that performance reviews are conducted for the remainder of the team
• Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required
• Review training needs continuously
• Ensure that any staff movements (recruitment, transfers, promotions, terminations, etc) are reported to HR and proper processes are followed
• Ensure that resources are trained to effectively deal with account queries, audit queries and account updates.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches as well as turnaround times for account queries
• Ensure that the Hollywood brand and image is promoted through excellent customer service
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query
• Implementation of CRM (Customer relationship Management) system to increase reporting capabilities, increase efficiencies and automate the query resolution and escalation process
• Implement Digital strategies to enhance the customer experience through better technology and automation
• Ensure queries are resolved timeously and at point of call where possible
• Other
• Monthly iBranch management meeting reporting, trend reporting, resource management reporting etc.
• Work closely with other iBranch functions such as mobile department, Internet and Digital Marketing Department in order to understand the dependencies that exist between departments.
• Any other ad hoc duties that might be required

go to method of application »

You Bring:

• Valid driver’s license.
• Able to work overtime and when required on weekends.
• Copywriting knowledge.

A Bonus to have:

• Relevant qualification. 

What You’ll do for the Brand:

• Assist in managing and monitoring our social media accounts across various platforms, including Facebook, Instagram, Twitter, LinkedIn, and others.
• Create engaging and visually appealing social media content, such as posts, images, videos, and stories, that aligns with our brand voice and target audience.
• Collaborate with the team to develop and implement social media campaigns, including brainstorming ideas, creating content calendars, and scheduling posts.
• Engage with our social media community where relevant by responding to comments, messages, and inquiries in a timely and professional manner.
• Monitor social media trends, conversations, and relevant hashtags to identify opportunities for engagement and brand promotion.
• Conduct research on industry best practices, competitor activities, and emerging social media trends to contribute ideas and suggestions for continuous improvement.
• Assist in tracking and analyzing key performance metrics, such as engagement, reach, follower growth, and conversion rates, and provide regular reports to the team.
• Collaborate with the marketing and design teams to create and optimize visually appealing graphics, videos, and other multimedia content for social media.
• Stay up-to-date with the latest social media platform updates, algorithm changes, and emerging trends, and provide insights and recommendations to enhance our social media presence.
• Support the team in organizing and promoting social media contests, giveaways, and other promotional activities.
• Any other ad hoc duties that might be required.
• Currently pursuing or recently completed a degree in marketing, communications, digital media, or a related field.
• Strong passion for social media and a solid understanding of different social media platforms and their features.
• Excellent written and verbal communication skills, with the ability to craft engaging and creative content.
• Familiarity with social media management tools, such as Hootsuite, Buffer, or Sprout Social, is a plus.
• Basic knowledge of graphic design and photo/video editing tools, such as Canva or Adobe Creative Suite, is desirable.
• Demonstrated ability to work effectively in a fast-paced environment, meet deadlines, and multitask.
• Strong attention to detail and the ability to maintain consistency in brand voice and visual aesthetics.
• Analytical mindset with basic knowledge of social media analytics and tracking tools.
• Proactive and self-motivated, with the ability to work independently and contribute as part of a team.
• Knowledge of current industry trends, best practices, and emerging platforms in social media marketing.

go to method of application »

You Bring:

• 3-5 years’ experience in Leadership.
• 3-5 year’s call centre management experience.
• Experience in Dialer systems and IVR.
• Quality Assurance (QA) experience.

A bonus to have:

• Diploma/Degree.

What You’ll Do For The Brand:

• Ensure the accuracy of daily/weekly/monthly reporting statistics.
• Ensure that resources are trained to effectively and timeously attend to the administration function.
• Conduct training needs analysis to highlight training gaps and strategies to rectify
• Ensure that departments are optimally staffed to manage costs per seat vs services delivered/turnaround times.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls.
• Ensure the various CRM’s/Systems is set up to enhance workflows and implement such systems, efficiencies and reporting capabilities for campaigns.
• Develop quality measures to rate quality of service delivered and turnaround times - include appropriate areas that are campaign specific. Ensure quality targets are achieved and interventions are implemented to increase quality outputs where there are shortfalls
• Identify ways in which to increase motivation and team work and to foster a positive work environment
• Resource management of a diverse team, responsible for setting direction/targets and conducting the day to day people management function of the team
• Conduct performance reviews with the relevant Managers and ensure that performance reviews are conducted for the remainder of the team
• Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required
• Review training needs continuously
• Ensure that any staff movements (recruitment, transfers, promotions, terminations, etc) are reported to HR and proper processes are followed
• Ensure that resources are trained to effectively deal with account queries, audit queries and account updates.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches as well as turnaround times for account queries
• Ensure that the Hollywood brand and image is promoted through excellent customer service
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query
• Implementation of CRM (Customer relationship Management) system to increase reporting capabilities, increase efficiencies and automate the query resolution and escalation process
• Implement Digital strategies to enhance the customer experience through better technology and automation
• Ensure queries are resolved timeously and at point of call where possible
• Other
• Monthly iBranch management meeting reporting, trend reporting, resource management reporting etc.
• Work closely with other iBranch functions such as mobile department, Internet and Digital Marketing Department in order to understand the dependencies that exist between departments.
• Any other ad hoc duties that might be required.

go to method of application »

You Bring:

• Studying towards or have completed a degree in English Studies/Copywriting/Public Relations.
• Valid Driver’s License.
• Excel – Intermediate.
• Public Relations/Advertising/Marketing.
• Experience writing for the media or within an agency/marketing department environment

A Bonus To Have:

• Relevant Diploma/Degree.

What You’ll Do For The Brand:

• Maintaining a carefully compiled Public Relations report.
• Interpreting report data and putting together a well-worded analysis.
• Maintaining a media database.
• Researching trends within communication, PR as well as the gambling industry.
• Assisting with brainstorming further strategies to grow the brands' reputation in the public eye.
• Liaising with other departments to ensure that all requirements are in order for PR to be generated around a campaign, event/any relevant company news.
• Copy checking for various business documents.
• Conducting research in order to help put together campaigns.
• Creating copy for marketing campaigns.
• Interpret briefs into slogans, catchphrases, and effective content.
• Thorough and meticulous proofreading of written content.
• Writing of SMS copy.
• Writing of poster copy.
• Writing of adverts.
• Writing of press releases.
• Writing of internal communications (email, brochures, booklets etc.).
• Connecting with media via email, telephonically and at events.
• Attending various company events.
• Ability to write in varying tones and styles.
• Drafting of speeches, MC scripts, and presentations.
• Conducting interviews for video/print/online content.
• Ad hoc duties as required.

go to method of application »

You Bring:

• Customer Service.
• Minimum 1 year call center experience in a team leader role.
• Excellent Interpersonal and leadership skills.
• Experience working with demanding targets and tight deadlines.
• Results-driven approach to problem-solving.
• Self-motivated, tactful, creative and strategic thinker.

A Bonus To Have:

• Diploma/Degree.

What You’ll Do For The Brand:

• Responsible for driving performance to ensure Daily/Monthly targets set are achieved
• Ensure compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to procedures and corrective actions.
• Work closely with internal audits to continuously understand where potential risks are. Address these risks and ensure that appropriate interventions are proposed/implemented in order to mitigate risks.
• Ensure that the team displays good customer service/sales principles in their dealings with customers and other internal team members/departments/branches
• Ensure the department is optimally always staffed
• Review internal control procedures to ensure that controls are in place to manage staff/staff accountability and to be pro-active in managing and highlighting potential concerns.
• Ensure that the company brand and image is promoted through excellent customer service
• Conduct regular effective coaching sessions to develop sales agents
• Develop an action plan to increase performance and productivity for under – performing TM’s
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls
• Identify ways in which to increase motivation and teamwork and to foster a positive work environment
• Conduct regular effective team meetings to keep team always informed
• Review training needs continuously
• Conduct performance reviews with team members
• Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required
• Provide daily reporting analysis highlighting performance and stats of all TM’s
• To ensure proper, transparent communication between departments in order to provide accurate information to team such as promo’s & marketing
• Provide constant feedback on call structure and closing skills by listening to live calls as well as conducting side by side coaching sessions
• This is a position of trust and high ethical standards are expected within this role
• Any other ad hoc duties that might be required

go to method of application »

You Bring:

• 6 months to 1 year within sales, promotions or marketing.

What You’ll Do for The Brand:

• Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase
• Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
• Keep work areas neat and tidy to promote a positive image to
• Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

go to method of application »

You Bring:

• Valid driver’s license Essential.
• 2-3 Years Administrative Management.
• 2 – 3 Years Operations Admin or Support.
• 2 -3 Years Marketing.

A Bonus To Have:

• Diploma/Degree and or Business Management Degree.

What You’ll Do For The Brand:

• Implements marketing and advertising campaigns by assembling and analysing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organising promotional presentations; updating calendars.
• Prepares marketing reports by collecting, analysing, and summarizing reports.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Supports regional marketing teams with major campaigns.
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Monitors budgets by comparing and analysing actual results with plans and forecasts.
• Create, deliver, edit, and optimize marketing materials.
• Ensure that messages are supportive of and consistent with marketing strategies.
• Provide support to marketing department.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.
• Create thought leadership materials.
• Research media coverage and industry trends.
• Develop fresh story ideas.
• Conduct extensive media outreach.
• Improve communication efficiencies within company.
• Management and coordination of special projects
• Works directly with senior management on projects
• Management of advertising in print, TV and online
• Identify branding and partnership opportunities as well as new business opportunities and branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.)
• Advise on improving promotions and personalising for specific brands/outlets/markets
• Manage formal and informal partnership with suppliers, customers and other companies
• Train new team members and ensure that all employees are up-to-date on current marketing standards and procedures.
• Delegation of tasks and deadlines
• Set marketing budget and create projects, direct resources, and establish benchmarks that ensure budget goals are met.
• Management of junior marketing team and intern

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Will be required to travel
• Manage Team
• Excellent verbal, written, and interpersonal communication skills
• Excellent verbal, written, and interpersonal communication skills

go to method of application »

You Bring:

• 5+ years’ experience in a leadership/ management role.
• 3-5 year’s contact centre/ operations experience.
• Valid driver’s license.
• Experience in customer service.

A bonus to have:

• Payments/ Finance experience.

What You’ll Do For The Brand:

• Recruitment and disciplinary of Team Members.
• Oversight of Team rostering.
• Monitoring time sheets, absenteeism and reviewing sign-off of Managers.
• Monitoring volumes and systems to ensure the operation is running smoothly at all times.
• Monitoring pending withdrawal volumes and ensuring the Team pays out all requests within SLA.
• Reporting of daily, weekly and monthly statistics.
• Leading on the ongoing relationship and management of online platforms.
• Training and development within the departments.
• Assist with the smooth implementation of new business development/ projects.
• Assist and control the automation of withdrawals.
• Find new and improved ways to make processes more efficient with Deposits & Withdrawals.
• Work closely with internal audits in ensuring that all the necessary audit queries are received and returned in a timely manner.
• Work closely with Payroll and HR to ensure that take-ons/ dismissals and salaries are processed timeously.
• Communication between Clients and VIP Client Liaison Team
• Communication with the various Banks/service providers. Building relationships and identifying new products.
• Customer Service-Follow up with customer complaints.
• Being available at all times to assist/escalate issues and to provide prompt responses when required.
• Ensure effective succession planning and career pathing/development for Teams
• Ensure audit recons and recoveries are up to date at all times.
• Any adhoc tasks.