Partner Experience Specialist at JUMO.WORLD

Partner Experience Specialist 

The Partner Experience Specialist is responsible for successfully creating a standardised and scalable structure which will provide JUMO’s partners with a professional and continuously enhanced operational experience across several geographical territories (Africa and Pakistan).  This position will report to the Strategic Delivery Lead // Growth & New Markets (GNM).

In this role, you’ll

• Optimise and standardise the Partner Operating Model to allow for the business to scale without additional overhead.
• Together with the partner portal product owner, ensure that the partner portal roadmap is set to achieve increased portal usability and improved overall partner experience
• Track and report on the performance of the Operating model
• Develop a framework and rating system to report on individual partner operational experience with JUMO. Clearly reporting on partner wins, risks and poor experience along with developing active steps for remediation/ improvement.
• Report clearly and accurately on partner queries which are recurring, overdue and affect the overall partner experience.
• Ensure the documentation of team processes is created and updated. Provide regular feedback to all relevant stakeholders.

In addition, the Partner Experience Specialist will be responsible for:

• Ad-hoc operational duties which contribute to partner experience and streamlining processes internally and externally.
• Liaising with other shared services to ensure alignment & frictionless delivery
• Prioritisation & coordination of work with other shared service teams including product enhancements on the partner portal.

Capabilities

• Drive delivery of highest standards within required timeframes
• Lead by example
• Ability to self-manage and take ownership
• Strong communication and relationship building skills
• Logical thinker with strong problem solving and process optimisation skills
• Ability to prioritise, considering bigger picture and be flexible with regards to changing priorities
• Strong Office/Excel

Requirements 

• Undergraduate Degree or Diploma
• A qualification in Operations Management is highly desirable.
• Minimum 3+ years in Operations.

Things you’ll love

• Collaborating with smart, engaging people
• Working for impact
• Growing and learning continuously, with loads of encouragement and support
• Boldly taking risks as we navigate new challenges
• Flexible work practices enabling your best delivery
• Being autonomous and empowered to lead

At JUMO, we believe that diversity strengthens our teams and strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.