Partnership Customer Success Manager at Infobip

Introduction

• As a Partnership Customer Success Manager you will directly impact how our business moves and succeeds by helping existing partners grow their businesses.
   

Responsibilites

• You are proactive in your approach and solution focused in cross selling and upselling.
• You are in contact with all the key persons within your assigned clients, and all persons inside the company on assigned markets.
• You understand your client’s business, knowing exactly which of our products can help them evolve their business.
• You have an excellent overview of the business and are up to date with the latest industry trends as well as the competition. 
• Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
• You understand aggregated data and proactively turn it into relevant use cases to discuss with the customer
• Successfully find solutions to clients issues and engage other people in our company to achieve better customer satisfaction
• Work consistently to achieve goals
• Document all communication with clients on our CRM accurately and in a timely manner

More about you:

• You speak fluently to clients, partners and colleagues alike and have great command of English.
• Minimum 5 years of experience in B2B Sales Development roles (Exposure to Saas, IT and Telecommunications would be advantageous however experience in Retail, Ecommerce, Finance, Ridesharing, etc. will also be considered)
• You have a completed bachelors degree 
• Team player with the ability to build internal relationships at all levels
• Existing/Strong network of Enterprise type clients/contacts 
• Excellent communication skills - using language with precision, easily presenting arguments and synthesizing reports
• You are able to present products and ideas with ease, confidence and persistence
• You take consultative and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs).
• You are adaptable and comfortable working in a progressive environment
• You are highly skilled in managing end to end sales process, negotiations and closing the deal