Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
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Monitor and perform trend analysis within own team ensuring corrective action is taken on deviation of standards.
Regularly run internal team meetings
Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
Schedule resources of own team and allocate tasks to match operational requirements
Assist with periodical regional internal audits
Prepare and submit periodical reports as and when required
Follow up and address open sales and backorder orders promptly
Take appropriate action on communication received from supplier with regards to orders placed
Manage and monitor open quotations and encourage team to improve conversion ratio
Supervise staff compliment to achieve outputs as per Balanced Scorecard Plan overtime and Standby duty schedules to ensure this complies with statutory requirements
Ensure team complies to all standard operating procedures and processes in executing daily functions
Achievement of KPI's/ SLA"s for own team
Ensure customer expectations are met.
Ensure resource capacity planning and load balancing between team members
Building sustainable competence of all team members Performance management of team
Ensures a no-fault audit report for his area of responsibility.
Ensure a safe and healthy work environment which conform to contamination control standards
Ensure compliance to corporate governance standards and processes
Accountable to report on team operational health and issues
Ensure appropriate order options from supplier to ensure the shortest lead-time at the lowest cost (airfreight and emergency cost)
Qualification, Experience and Competencies
Grade 12
Tertiary technical / marketing qualification will be an added advantage minimum required experience
>3years direct customer service experience
>2 years technical experience in a related work environment
Working experience of MS office
Exposure to warehouse environment
Working experience of ERP / Warehouse system will be and added advantage minimum required Competencies analytical thinking
Problem solving
Judgement (includes decision making)
Networking and liaison
Verbal and written communication (Including listening)
Drive, Energy and initiative (results-focus)
Building Relationships
Mechanical reasoning
Business and financial aumen (Including commercial orientation)
Gmail
Yahoomail