Passenger Information Agent.INT ORT.Client Services (Airport Management)(O22201) at Airports Company South Africa

Key Performance Output

The successful candidate will be reporting to the Supervisor Passenger Services and will be responsible but not limited to the following:

• Proactively identify, resolve and escalate customers’ needs as and when required.
• Announce flights information.
• Participate in customer care projects and initiatives as and when required.
• Provide support to relevant stakeholders to ensure achievement of objectives. 
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.
• Capture information for trending purposes.
• Identify and escalate any system related errors.
• Escalate repeated Operational non-compliance.

Technical Skills and Experience

    The following skills and experience will be required: 

• National Senior Certificate / Grade 12 is essential. 
• 1-3 years’ experience in Business Operations recommended.
• Basic knowledge of Microsoft Office.