Patient Liaison Officer - East London at Empact Group

Education and Experience required:

• Matric  
• Experience in the catering industry, particularly within the healthcare sector
• Proven ability to supervise and manage staff effectively
• Strong background in resale operations (essential)

Key areas of responsibility:

• Manage daily operational issues relevant customer satisfaction and retention of the business
• Daily ward rounds, trend identifying and change management to improve patient experience
• To ensure that the service provided is in line and better than set targets
• Manage the catering service to patients optimally to surpass client and customer expectations.
• Attend all relevant meetings with client and management team and ensure communication to relevant parties
• Ensure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery.
• All training records signed for training done on new procedures and ensuring that processes are followed without fail
• Manage and monitor service level agreements and continuously strive to improve service offering.
• Menu standardization implementation and ongoing monitoring