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Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the "why” beh...
About the job
A new opportunity has become available for a Payment Operations Specialists to join our Operations team based in Cape Town.
The purpose of this role is to assist with and resolve all Pay-In and Pay-Out Payment related queries and technical issues on all integrations /products that affect remittance transaction completion.
The Payment Operations Specialists reports directly to the Payment Operations Supervisor.
This position is responsible for liaising with Pay-In, Pay-Out partners and Mukuru departments in resolving any payment related queries.
Duties And Responsibilities (include But Is Not Limited To)
Resolve Pay-In queries to ensure timeously release of the order
Resolve Pay-out partner queries
Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor
Ensure due diligence/investigations are completed in accordance with SOP specifications
To ensure business continuity at all times
Own the communication with customer and stakeholder within the SLA of the business continuity process
Manage, control and assign user access to the pay-out system
To uphold the company brand
Always provide professional customer service and give information based on the training received
Maintain knowledge of all company products
To manage own professional and self-development
Minimum Requirements
Grade 12 / or equivalent (Essential)
Degree/diploma (Desirable)
1-2 years Customer Service Consultant experience (Essential)
6 months experience with Valtari Software (Desirable)
Knowledge of money transfer procedures
Knowledge of online banking
Knowledge of Mukuru products
Knowledge of AML practices
Additional Skills
Computer skills
Typing skills
Telephone skills
Verbal and Written communication skills
Time management skills
Organizational & administrative skills
Attention to detail
Sales/Converting skills
Attention to detail
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
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