Payments Specialist at MultiChoice

Purpose of the Position:

• To assist the Senior Payments Manager in driving the overarching payments strategy and support the vision by creating an end-to-end payments roadmap that is tracked and executed  
• Drive closer alignment with all internal, markets and external teams
• To assist in driving end to end analytics and senior level presentations for stakeholders
• Collaborate with all teams within the organisation to drive better alignment for payments and act as a Payments SME
• Must maintain and drive relationships and initiatives with SA & ROA (all 49 markets)
• Must assist in driving communication, projects & execution to external stakeholder

Key Performance Objectives

Strategic & Operational:

• Assist the Product team in driving and tracking all activities within the Payments roadmap
• Assist the Product team in compiling all presentations to senior leadership
• Manage all commission related activities and ensure the correct information is provided to senior leadership to enable cost efficiencies
• Keep an updated view and snapshot of all commission between digital vendors and Multichoice
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Manage all interaction with SA & ROA markets and drive key objective and projects with Payment champions with constant feedback into the management team
• Maintenance of expert knowledge on relevant industry best practices around payments and provision of proactive advice and solutions to relevant stakeholders  
• Execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Track all internal strategic projects and ensure full end to end tracking and planning is done with SA & ROA markets
• Initiate and manage high level payments research, data mining and quantitative analysis to ensure sustainability and future competitive growth
• Explore local and international markets for payment trends in order to expand and strengthen the business' market position’.
• Ensure discussions are held with payment champions to identify improvements and initiate process improvement into the payments process.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Assist the Senior Insights Analyst in driving data driven recommendations and use case within the Payments space
• Have input and technical know-how around data and analytics
• Drive ad-hoc project with all stakeholders and ensure full tracking and visibility to the leadership team
• Provide input into weekly and monthly reporting
• Understand goals and objectives of vendor as compared to the purpose and capabilities of the digital payment systems.
• Drive and compile the Vendor Landscape to align markets and external providers to the overall payments’ strategy
• Assist in driving market and payments and create objectives and targets that are measurable, tracked and reported

Qualifications

• Degree or diploma in IT

Experience

• Minimum 3 to 4 years’ experience in a similar role
• Experience in Payments
• Proven track record of implementing strong governance and control measures within a complex business
• Experience working in a high availability environment with multiple operational instances
• Experience with Payments and good knowledge of the international payments landscape
• Experience in working with and negotiating with External stakeholders
• Experience with and understanding of Customer Care, Billing and digital Payment Processes

Technical Competencies  

• Customer Centricity
• IT Governance
• Requirements Management
• Testing
• Problem Management
• Quality Management
• Stakeholder Relationship Management
• Researching and Reporting
• Negotiation
• Strong technical knowledge and the ability to bridge the gap between business and technology