Payroll Consultant at LabourNet

About the job

• LabourNet is currently looking for a Payroll Consultant, based in Cape Town to service clients in the surrounding areas. The Payroll Consultant will provide software support to allocated clients, in line with SLA whilst additionally maintaining relationships with clients in order to maintain a 90% retention of allocated clients. The Payroll Consultant is overall responsible to ensure for value add by means of understanding of clients business and LabourNet’ s solution offerings.

*Please note that having a drivers license and own vehicle is a minimum requirement for this position and candidates who do not meet the minimum requirements, will not be considered.

Duties and Responsibilities:

• Keep up to date with system functionality and legislative changes (self-development)
• On par with career path as required
• Maintain a professional relationship with clients to ensure a 90% retention of client base
• Adhere to client visitation schedule to maintain SVR, ensuring profitable clients with service delivery within SLA (between 80% and 100% of retainer – increase and decrease retainer as per service required)
• Progressive growth of the business (new deals, cross silo, referrals)
• Implementation and set up of client requirements in line with client’s expectations and according to LPS implementation methodology.
• Ensure that implementation process is followed, and all relevant documentation is adhered to
• Resolution of client queries and value add
• Trouble shooting either onsite/ online, telephonically, via email, and team viewer
• Escalation of queries as per SLA should the query not be resolved
• Maintain communication with client regarding their query
• Maintaining a professional relationship with key individuals within the client’s environment.
• Adhering to a formalized KAS (Key account strategy) and (Client / Employee life cycle)
• Strategy (LabourNet Vision)
• Identify and implement client / employee life cycle in line with LabourNet Group product offerings making use of PSIber as platform.
• Presentations / upskilling / of System functionalities to internal and external clients.
• Identify client needs correctly to ensure progression within overall life cycle.
• Booking of client appointments or obligations through effective time management and recording of such in prescribed software platform.
• Closing of appointments on a weekly basis
• All relevant client documents uploaded on CMS
• Monitoring of time spend vs retainer
• Submission of bi-annual EMP’s on behalf of clients
• Monthly reporting on SVR and non-attendance submitted to Product Manager

Desired Experience & Qualifications:

• 2 years’ + experience in software support within relevant software and industry
• Experience within a payroll outsourcing environment would be advantageous
• Experience in implementing a Payroll and HRIS systems would be advantageous
• Experience in the full Payroll and HRIS business process within a bureau or current employers’ environment will be advantageous.
• Experience in consistently supporting a client base of between R90 000 and R140 000

If you meet all the requirements - please apply via LinkedIn

If you do not receive a response within 2 weeks, please deem your application to be unsucessful