PC Technician at Durban University of Technology

Minimum Requirements:

• Bachelor’s Degree (NQF7) or B. Tech in Information Technology, Computer Science, or equivalent.
• At least five (5) years post qualification experience in IT support preferably in an academic institution.

 Additional Requirements:

Knowledge of:

• Operating Systems: Windows; MacOS
• Applications software: MS Office suite, Statistical software
• Antivirus applications and virus removal tools
• Technical skills and understanding of key aspects of desktop support
• Computer hardware and software troubleshooting
• Basic network management and troubleshooting
• e-learning platforms
• Data analysis

Summary of duties:

The successful candidate will be expected to:

• Ensure that faculty computer laboratories are maintained in a fully functional and safe condition.
• Perform preventative maintenance and repairs on computer equipment and peripherals and conduct regular physical checks on computer equipment.
• Undertake and coordinate installation, repairs, and maintenance of computer software and hardware in faculty computer laboratories.
• Take responsibility for and supervise network usage in the computer laboratory.
• Troubleshoot network errors, identify communication problems, and ensure appropriate response.
• Provide computer support to departments within the faculty, assist in fault finding and troubleshooting tasks, and assist with general set up of departmental computers.
• Assist with administrative duties such as lab timetables, and venue set-up for workshops, lectures, practicals
• Maintain audio-visual and presentation equipment.
• Keep users up to date by communicating and demonstrating IT platforms used at DUT.
• Provide a consultancy service, help desk, and technical advice to students including configuration of computer equipment, installation of software, and use of software packages.
• Liaise with external suppliers and coordinate requisitions for the purchase of items as per DUT policy.
• Maintain and regularly update asset register for computers and network equipment in laboratories.
• Assists the faculty in the implementation of policies, procedures, and systems for effective running of laboratories.

Additional Recommendations:

• Must be able to plan and work independently and outside normal working hours when required.
• Ability to show initiative and to work independently and in a team environment.
• Must be familiar with DUT procurement policies and procedures.
• Familiarity with DUT’s ITS web interface for students.
• Effective communication skills, people management skills, and adherence to workplace etiquette.
• Strong interpersonal skills.
• Ability to conduct technical investigations, troubleshooting, and repairs to computer components.