Fresh Jobs at Discovery Limited

Job Purpose

• The ideal candidate will have strong hands-on experience with Calypso architecture, APIs, and Java development, along with a solid understanding of front-to-back trade flows across multiple asset classes. Also to translate business requirements into basic technical designs adhering to Discovery Bank Architecture standards.
• Develop software solutions by studying information needs, conferring with business/users, studying systems flow, data usage and work processes, investigating problem areas and following the best practices in all the aspects of software development lifecycle.
• Documents and demonstrate solutions by developing technical and functional documents, facilitating internal peer reviews to accomplish high quality of deliverables.
• Develop and maintain Calypso Workflows, Scheduled Tasks, and Messaging Components. 

Key Outcomes may include but are not limited to:

• Ensures that the application performs the functions as required by business.
• Ensures that the applications are maintainable and consider reuse, configurability, data footprints, processing speed, volumes and any other applicable non-functional requirements.
• Releases source code with zero defects.
• Leads and mentor’s junior developers during the code review process to ensure adherence to coding standards and best practices.
• Provides technical support, resolves production queries, and conducts root cause analysis.
• Participates in Business Requirement Joint Application Development (JAD) sessions.
• Analyze business requirements and clarify any unknowns with the Business Analyst or Business User.
• Formulates technical solutions and review them with the development team.
• Produces Technical Design documents using the standard template and in accordance with Discovery Bank standards.
• Set up Technical Analysis JAD sessions with all stakeholders to ensure alignment with business requirements.
• Implements Technical Specifications within the systems framework.
• Produces source code by applying technical standards and referencing existing components.
• Participates in the process of reviewing code for consistent application of standards, logic, and effective use of libraries and reusable aspects of the application.
• Responds to incidents escalated by the Incidents team.

Education and Experience:

• BSc Computer Science/Information Systems degree or other relevant degree from a recognised tertiary institution
• Formal Java qualification
• At least 6+ years of hands-on experience in Calypso development, including customization, extension, and implementation
• Expertise in the Calypso platform (e.g., versions 16+) including configuration and development.
• Experience working with the Calypso API for integration, customization, Calypso reporting modules and risk management tools.
• Proficiency in writing SQL queries to interact with Calypso database tables is mandatory.
• Understanding of back-office processes like SWIFT messages, Settlements, CREs, Accounting etc
• At least 6 years’ experience in source code development.
• At least 4 years’ experience in backend Java development
• Experience working with large data volumes
• Experience working in transactional systems

Technical skills or knowledge:

• Knowledge of SDLC, Unit Testing, Database structures, Technical Change Control
• Good understanding of Front-to-Back trade workflows in Calypso.
• Understanding of P&L, accounting setup, curves, and market data configuration.
• Strong knowledge of Fixed Income, FX, Interest Rate, and Credit Derivatives.
• Knowledge of Back Office operations – static data, transfers, settlements, and position configuration.

Technical Stack

• Java 8 / 11
• Spring
• Spring Boot
• Spring Web MVC (REST)
• Spring Expression Language (SpEL)
• Spring JMS
• Spring Kafka
• MyBatis
• HANA (ANSI SQL)
• JSON / Jackson
• XML / JAXB
• JUnit /Mockito
• Swagger
• Docker
• Openshift
• Jenkins
• Maven
• Git / Bitbucket
• IBM MQ
• Linux / Windows
• Ability to do Business Writing, Software development within SDLC, Data modelling and UML Design abilities

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Key Purpose

• To protect the legal interests of the Group and thereby contribute to the success of all businesses in the Group.

Areas of responsibility may include but not be limited to

• Contracting and advising the Group on contractual matters in line with Discovery strategy.
• Analysing and effectively negotiating contract terms that support the business objectives, while complying with applicable laws and company policies.
• Independently reviewing, drafting, and negotiating contracts, amendments, and templates in support of the growing business ventures.
• Resolving contractual and commercial problems.
• Managing short and long term commercial ventures.
• Risk management.
• Having a general understanding of relevant compliance related matters.
• Consulting on legal matters and handling the briefing of attorneys for referred matters.
• Keeping abreast of relevant legislation and ensuring that all stakeholders understand implications.
• Working collaboratively with other areas in Discovery.
• Providing clear, concise, and practical legal and commercial advice and counsel to business teams on a wide array of business and contractual issues while coordinating with other legal team members and stakeholders as may be necessary.
• Partnering with the business to successfully drive the initiatives and to provide overall support for execution of strategy.
• Managing the Group’s Intellectual Property portfolio.
• Conducting training sessions for internal team members on procedures and other contracts or legal topics.
• IT and IT Project contracting.

Personal Attributes and Skills

• Market awareness (locally & internationally)
• Relationship building
• Excellent Negotiation skills
• Persuasiveness
• Integrity
• Strong financial skills
• Analytical skills
• Ability to work independently
• Strong organisational skills
• Problem solving skills
• Decisiveness

Education and Experience

• Completed LLB degree
• 5 years relevant experience
• Experience in dealing with multiple external partners is essential.
• Experience in Financial Services and IT contracting is advantageous

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Key Purpose of the role

• Execution-focused role that strengthens regional delivery through performance tracking, reporting, adviser and franchise engagement, DFC/DCS coordination, and operational follow-through, allowing the Regional General Manager to focus on strategic leadership and growth.

Scope of the Role

The Regional Manager will be expected to contribute across the following key areas, but not limited to:

• To support execution of regional strategy and ensure operational delivery.
• To drive regional growth, improve sales performance, and strengthen the effectiveness of the Discovery distribution footprint within the assigned area of responsibility.
• Assists with implementation and tracking of strategic initiatives.
• Maintains operational relationships and supports stakeholder engagement activities.
• Coordinates initiatives and tracks execution across DFC and DCS.
• Limited direct people leadership, primarily coordination and support.
• Represents the region when delegated by the RGM.
• Can provide continuity and cover when the RGM is unavailable.
• Monitors performance, prepares analysis, and assists with intervention plans.
• Tracks performance against targets and drives follow-through on recovery actions.
• The role works closely with Franchise Directors, Business Executives, Business Consultants and Financial Advisers to grow a high-quality and sustainable adviser footprint across tied and IFA channels.
• The Regional Manager is expected to help improve recruitment, activation, productivity, retention and commercial execution within the region, while supporting the delivery of Discovery’s integrated value propositions across Life, Invest, Insure, Health and Bank.
• Accountable coordination, reporting, execution support, and delivery of agreed initiatives.
• The role also plays an important part in embedding Discovery’s Shared Value model and ensuring that franchise teams and advisers are supported to build quality, sustainable and profitable businesses.
• Support franchise teams in managing adviser panels more effectively and identifying areas for growth.
• Assist with performance tracking, follow-through and practical support to improve output.
• Contribute to building strong, disciplined and commercially focused franchise teams.

Sales Growth and Regional Performance

• Support in driving regional sales growth and delivering against agreed business targets.
• Help identify growth opportunities across the assigned area, franchises and adviser panels.
• Assist in improving new business production, product mix and overall commercial performance.
• Support focused interventions where franchises, adviser panels or key areas are underperforming.
• Contribute to the execution of regional business plans and sales priorities

Adviser Recruitment and Footprint Growth

• Support the recruitment, onboarding and early activation of quality advisers aligned to Discovery’s target profile.
• Help grow the adviser footprint in priority geographic, franchise and market segments.
• Maintain visibility of recruitment pipelines and assist in improving conversion of prospective advisers.
• Support the development of a sustainable and productive adviser base within the relevant area.

Adviser Activation, Productivity and Retention

• Assist Franchise Directors, Business Executives and BC’s in driving adviser activation, early production and long-term productivity.
• Support advisers in understanding Discovery’s product suite, systems, tools and value proposition.
• Help improve adviser retention and sustainability through focused support and performance discipline.
• Encourage better product penetration across Discovery’s integrated offering.
• Support advisers in understanding and positioning Discovery’s Shared Value model and the value of Vitality as part of the broader client proposition.

Stakeholder Management and Collaboration

• Work with internal stakeholders across Distribution, Operations, Product Houses and relevant support areas to improve execution.
• Support campaigns, initiatives and business priorities that strengthen regional performance.
• Help ensure strong communication and alignment between the region, franchises and head office support teams.
• Build credibility and trusted working relationships with internal and external stakeholders.

Governance, Reporting and Standards

• Ensure all activities within the role are aligned to Discovery’s governance, compliance and regulatory requirements.
• Support disciplined regional reporting, recruitment tracking and productivity monitoring.
• Promote sound operational standards, professionalism and customer-centric conduct.
• Contribute to a culture of accountability, integrity and consistent execution.

Key Performance Areas

Performance in the role will typically be measured across the following areas:

• Growth in adviser footprint across tied and IFA channels
• Improvement in adviser activation and productivity
• Strong leadership to sales growth and new business production
• Product penetration across Discovery’s product set
• Quality and sustainability of business written
• Strength of recruitment pipeline and onboarding success
• Support and effectiveness of Franchise Directors, Business Executives, Business Consultant and Financial Advisers.
• Adviser retention and franchise sustainability
• Accuracy, quality and discipline of reporting and follow-through

Minimum Requirements

• Relevant degree or diploma in Business, Commerce, Finance or a related field will be advantageous.
• Relevant experience in financial services, preferably within distribution, intermediary, franchise or adviser-facing environments.
• 6 years of experience in Sales Management
• Insurance Qualifications (e.g. CPF, RE1, RE 5) – Must have
• Relevant experience with Discovery Products (Advantageous)
• Good understanding of adviser dynamics, sales execution and performance management.
• Exposure to Discovery’s adviser model, product environment and distribution structures would be beneficial.
• Knowledge of underwriting process
• Broker consulting experience in an insurance company or investment house
• An understanding of financial planning
• Extensive experience in Excel and performance tracking.
• Ability to travel to other regions

Skills and Competencies

• Strong relationship-building ability
• Good commercial and sales understanding
• Ability to influence and work through others
• Strong planning, coordination and execution discipline
• Analytical ability to interpret performance trends and identify opportunities
• Good communication skills
• Ability to operate in a fast-paced, performance-driven environment

Behavioural Attributes

• High ownership and accountability
• Commercially minded and results-focused
• Professional credibility and integrity
• Strong work ethic and self-drive
• Collaborative and team-oriented
• Aligned to Discovery’s purpose and values

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Key purpose of the role 

• The Associate Specialist: Vitality Devices & Wearables is responsible for driving service excellence, member experience uplift, and end-to-end reliability of Vitality's connected device and wearables ecosystem (e.g. Apple Watch, Garmin, Oura, Samsung, Fitbit, and future integrations). The incumbent applies software and mechatronic engineering fundamentals to diagnose issues across firmware, APIs, data pipelines and member-facing journeys, and leads targeted service improvement initiatives that reduce defects, lift NPS and support Vitality's ambition for zero defect.  

Areas of responsibility

Wearables Reliability & Uptime 

• Monitor device integration health across all partner APIs (Apple HealthKit, Garmin Connect, Fitbit Web API, Oura, Samsung Health, COROS), maintaining SLA-aligned uptime and data freshness.
• Own the device Splunk / observability dashboards (alerting, contextual alerts, proactive linking & syncing) and drive incident detection to closure.
• Design and maintain fail-safe controls and chaos-style resilience tests across device data ingestion, points allocation and billing/clawback flows. 

Service Improvement

• Lead root-cause analysis (RCA) on top device-related member complaints (linking failures, sync gaps, points not awarded, benefit billing errors) and drive continuous-improvement initiatives with measurable defect-reduction targets.
• Partner with Servicing, Strategic Programs, R&D, and Systems to enhance self-service journeys and reduce agent-handled device queries.
• Contribute to the templatised device partner onboarding framework, reducing new-device time-to market. 

Member Experience

• Translate member feedback (VoC, complaints, Nostradamus, app store reviews) into a prioritised backlog of experience enhancements across the device lifecycle: discovery → activation → linking → daily use → benefit fulfilment.
• Own the device-related Vitality Help Page, VA scripting, and contextual in-app messaging in collaboration with UX, Marketing, Legal and Compliance.
• Support benefit constructs such as the Oura Ring sleep benefit, Apple Watch, Garmin and future wearables — ensuring member journeys are intuitive, transparent and reward-accurate. 

Technical Integration & Engineering 

• Interpret and refine API specifications, data contracts and event streams between wearables partners, VDP and Vitality systems.
• Assess firmware/hardware behaviours and edge cases (sensor drift, offline sync, time zone handling, HR/HRV/SpO₂/sleep-stage variability) that impact business rules.
• Work with Architecture, Dev, Data and Systems teams to enforce POPIA-compliant data handling for personal and special personal information collected from devices.

Governance, Risk & Compliance 

• Ensure all wearable integrations meet POPIA, information security, and 3rd-party privacy attack surface requirements.
• Maintain accurate technical documentation, data lineage and change logs for audit and executive reporting.  

Stakeholder Engagement & Reporting 

• Produce executive-ready dashboards and updates on device reliability, member experience metrics, and improvement roadmaps for Vitality Ops Exco.
• Collaborate with Product Management, Actuarial, Data Science, Systems, Servicing, L&D and external device partners. 

Minimum Qualifications: 

• Bachelor's degree in Software Engineering / Computer Science / Computer Engineering, OR Mechatronic Engineering / Electronic Engineering with strong software competency.
• Relevant post-graduate qualifications or certifications (e.g. AWS/Azure, ITIL, SAFe, ISTQB, ISO 27001, POPIA practitioner) advantageous. 

Experience:

• 1--3 years' experience in a software engineering, embedded/IoT, or product engineering environment.
• Demonstrated experience with REST APIs, OAuth 2.0, webhooks, event streaming (Kafka/Event Hubs) and integration troubleshooting.
• Exposure to wearables / IoT devices, health data standards (HL7 FHIR advantageous) and consumer health ecosystems.
• Experience working within regulated environments (financial services, healthcare, or insurance) is preferred.
• Track record of leading service improvement or reliability initiatives with quantifiable outcomes. 

Technical Competencies:

• API design, testing (Postman, Swagger) and integration debugging.
• Observability tooling (Splunk, Grafana, Azure Monitor, App Insights).
• SQL and data analysis; familiarity with Python or similar for diagnostics.
• Understanding of mechatronic/sensor principles: accelerometry, PPG, ECG, SpO₂, sleep-stage detection, GPS accuracy.
• Familiarity with mobile ecosystems (iOS/Android), HealthKit, Google Health Connect.
• Working knowledge of secure data handling, encryption, and POPIA/GDPR principles. 

Behavioural Competencies:

• Analytical, evidence-based problem solving.
• Ownership mindset — 'Zero Defect' thinking.
• Member-obsessed and outcomes-focused.
• Structured written and verbal communication; comfortable presenting to executive stakeholders.
• Collaborative across engineering, business, and vendor teams.
• Curious, continuous learner with an interest in health-tech and behaviour change. 

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Job Description

• The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.
• Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct. 

Key purpose

• To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 11 – 13 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with escalated queries.
• Ensuring open communication and engagement to all.
• Adherence to internal policies.
• Inspire, motivate and support team.

Personal attributes and skills

• Excellent communication skills
• Sales Driven
• Quality Focused
• People-Orientated
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making Ability
• Ability to handle complex and challenging situations
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive the correct culture

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

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Key Purpose:

• To accurately review and assess In Hospital related queries and updates, in line with Discovery Health products and in accordance with benefit entry criteria and established protocols

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Dealing with all IH queries and escalations through to resolution
• Enforcing policy, protocol and benefits decisions
• Meeting daily Operational Targets, TWT, etc.
• Ad Hoc duties based on business requirements
• Communicating effectively and accurately, progress, outcomes to complainants verbally and in writing
• To liaise with relevant stakeholders involved in the member’s care to ensure the best possible member journey.

Skills:

• Adapts interpersonal style to suit different people or situations
• Adapts to changing circumstances
• Assertive and confident
• Attention to detail
• Customer focused
• Demonstrates integrity
• Shows urgency and passion for servicing

Competencies:

The successful candidate must demonstrate the following competencies:

Role Specific Behaviours

• Ensures accountability.
• Action oriented
• Manages ambiguity.
• Attracts top talent.
• Business insight
• Collaborates
• Communicates effectively.
• Manages complexity.
• Manages conflict.
• Courage
• Customer focus
• Decision quality
• Develops talent
• Values differences
• Directs work.
• Drives engagement
• Financial acumen
• Global perspective
• Cultivates innovation.
• Interpersonal savvy
• Builds networks.
• Nimble learning
• Organizational savvy
• Persuades
• Plans and aligns.
• Being resilient
• Resourcefulness
• Drives results
• Demonstrates self-awareness.
• Self-development
• Situational adaptability
• Balances stakeholders
• Strategic mindset
• Builds effective teams.
• Tech savvy
• Instils trust.
• Drives vision and purpose
• Optimizes work processes

Education and Experience:

The following requirements are essential:

• Matric
• Nursing Qualification (Enrolled/Professional Nurse)
• Valid SANC Registration
• Discovery Health working experience in a clinical role
• Discovery Health products and system knowledge
• PMB Legislation Knowledge
• Analytical Skills
• Effective Communication Skills (Written & Verbal)
• MS Office

The following requirements are advantageous:

• 1 year CRM Experience
• Discovery Health Pre-Authorizations working experience

Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

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Job Description

• The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

• To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales short-term agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• Short Term experience
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

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Key Purpose

• The Work-Integrated Learning (WIL) Finance Internship is a fixed-term, structured learning and development opportunity designed to provide hands-on finance experience. The role supports various finance functions while aligning theoretical knowledge with practical workplace exposure, as part of the learner’s qualification requirement.

Areas of responsibility may include but not limited to:

• Finance Administration,
• Assist with financial month-end processes,
• Prepare reconciliations and supporting schedules,
• Support budgeting and variance analysis activities,
• Assist with accounts payable and accounts receivable processes,
• Compile information for audits and compliance reviews,
• Data Capturing,
• Preparation of tax schedules

Personal Attributes and Skills

• Attention to detail.
• Works in a systematic, methodical and orderly way, within strict SLAs.
• Strong Relationship skills.
• Takes Initiative.
• Process and task driven.
• Uses discretion when dealing with confidential correspondence/information.
• Manages time effectively.
• Works productively in a pressurized environment.
• Customer service oriented

Education and Experience

Essential

• Matric/ Grade 12.
• Completed (N6) in Financial Management at TVET Colleges
• Highly proficient in Microsoft Office

Advantageous

• Proficiency in Microsoft

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Key Purpose

•  Discovery Invest is looking for a Fixed Term Contractor for 6 months to stand in for parental leave. The main purpose of this role is the administration of all Discovery Invest products, including but not limited to payments and handling telephonic queries from policyholders, financial advisors and franchises

Responsibilities

• Administration of all Discovery Invest products
• Handle telephonic queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy
• Handle and resolve all email queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy
• Maintain a low error rate with a continuous improvement mindset and a goal of zero errors.
• Liaise with clients and franchises to obtain outstanding documentation and resolve issues efficiently.
• Foster strong relationships with financial advisors, internal teams, and external stakeholders to enhance collaboration and service delivery.
• Monitor and report on workload statistics to ensure daily targets are met (TWT – Today’s work Today).
• Ensure all activities align with standard operating procedures and business rules.
• Escalation handling and Complex issue Resolutions
• Assist with testing and implementation of system updates and enhancements.

Education and Experience

• Matric
• University degree (advantageous)

Required skills and qualifications

• 2 – 3 years Investment and client service experience

Preferred skills and qualifications

• Proactive Problem Solving
• Passionate about client experience and service delivery

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Job Purpose

• The primary purpose of a Retentions Consultant is to proactively engage with members  who are at risk of cancelling their products or services, with the goal of understanding their concerns, resolving issues, and offering suitable solutions to retain their business and demonstrate the value of Vitality. This role is vital in preserving customer loyalty, minimizing churn, and ensuring long-term revenue sustainability by delivering exceptional service, building trust, and reinforcing the value of the product or service offering.

Areas of responsibility may include- but is not limited to

• Inbound / outbound telephonic Conservation to existing Discovery Vitality clients, who have requested the cancellation of their policy with the goal of convincing them to stay
• Ensure all conservation targets are met
• Proactively determine the client’s needs and can resell products to members
• Proactively evaluate interactions with clients always providing dazzling service to internal and external clients
• Ensuring that all of the client’s concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and report findings to management
• Ensure that all administrate changes are done timeously, followed through, and monitored 

Personal Attributes and Skills

• Upholds ethics and values
• Demonstrates integrity
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Easily establishes good relationships with customers and staff and relates well to people at all levels
• Writes clearly and correctly
• Works hard and puts in longer hours when necessary  
• Has sale abilities and persuasiveness
• Friendly, sincere, confident, and positive
• Be able to work well within a team
• Be self-managed
• Have excellent administrative skills and be extremely organized
• Have the ability to deal well with change
• Ability to maintain confidentiality
• Have excellent written and verbal skills
• Be self-motivated and pro-active
• Be able to prioritize, work well under pressure and manage deadlines
• Be professional at all times
• Display resilience
• Be service orientated and member centric
• Results driven 

Education and Experience   

• Matric
• 6 -12 months Call Centre experience
• At least 6 months sales or collections experience
• Relationship management