You may think that we sell holidays, but we believe it is our sole purpose to make people happy. This philosophy applies internally to our staff, as well as externally to you, our customers. We want Pentravel to be a place where people want to work, and customers love doing business.
Before earning their stripes as Pentravel Travel Advisors, our recruits h...
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Pentravel Travel Consultant - Western Cape On-sitePentravel, Pentravel Western CapeFull time
Pentravel, a division of Cullinan Holdings, is a leading leisure travel company, and are seeking dynamic Sales and customer-oriented Travel Consultants to join their teams in Cape Town. As a Pentravel Travel Consultant, you'll be responsible for providing exceptional service and expert advice to travellers, creating bespoke travel itineraries, and booking all components of their trips. You'll also be responsible for achieving sales targets and contributing to the overall profitability of the business. If you have a passion for travel, excellent communication skills, exceptional sales experience and the ability to work well under pressure, we want to hear from you.
Responsibilities
Build and maintain strong relationships with customers to ensure repeat business and referrals
Design and sell customized travel itineraries to meet individual travel preferences, budgets, and needs
Provide expert advice on travel destinations, including visas and travel insurance
Maximize sales opportunities through upselling, cross-selling, and promoting the company's preferred partners
Maintain accurate records and client details, using the company's operational systems
Manage customer complaints and queries in an efficient and professional manner
Keep up-to-date with industry trends
Requirements
Minimum of 1 years' experience in a sales and target driven role
Excellent communication skills, both written and verbal
Strong sales and customer service skills
Ability to work well under pressure and to tight deadlines
Proficient in the use of reservation systems, such as Amadeus is advantageous
Passion for travel and knowledge of popular travel destinations
As this is retail travel, the ability to work weekends and public holidays (on a roster basis) is needed.
We will be recruiting in line with our employment equity obligations
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