Sasol is an international integrated energy and chemicals company that leverages the talent and expertise of our more than 30 300 people working in 33 countries. We develop and commercialise technologies, and build and operate world-scale facilities to produce a range of high-value product streams, including liquid fuels, chemicals and low-carbon electricity...
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The role focuses on monitoring, analysing, and optimizing the performance of customer loyalty and rewards initiatives. Key is that the role focuses on the technical aspects of managing, optimizing, and supporting loyalty and rewards systems. This role also is technology-centric, dealing with system integrations, troubleshooting, and technical support for the loyalty program. Supports Manager Loyalty & Rewards with ensuring on time and in full billing for Sasol’s Own .Loyalty Programme and various Loyalty Partnerships. The role is also responsible for measuring the loyalty programme performance effectiveness, full ROI realisation. modelling, analysing customer behaviour and reporting of Key performance (KPI’s) for loyalty programmes.
Key Accountabilities
Oversee the technical functionality of the Sasol Rewards loyalty and rewards platform, ensuring smooth operation.
Collaborate with marketing analytics, finance and loyalty development counterparts to forecast, manage and analyse program performance, Metrics and reporting on activities.
Produce monthly performance insight file for the sales and operations teams and Marketing team
Engage all key stakeholders with CRM plans and KPI reporting
Lead the development of reporting, loyalty performance and KPIs dashboard
Ensure that all Loyalty spend is always accounted for
Ensure that all partner billings are in line with growth and volumes realised by Sasol at any given time
Perform ongoing audits of the overall loyalty programme effectiveness and actual growth to the mobility solutions business
ROI, new member acquisition and activation goals, increased frequency etc
Manage daily activities associated with success of programs and customer behaviour from both Sasol and partner loyalty data
Troubleshoot and resolve any technical issues related to the Sasol Rewards loyalty program, including system errors, integration problems, or user issues.
Regularly monitor system performance to ensure there are no disruptions in the user experience or rewards processing.
Formal Education
University Bachelor's Degree in either business or finance, or a related field.
Min Experience
6+ relevant years
Strong previous experience in modelling and analysing various KPI's.
Certification in database management, system integration, or similar technical qualifications may be beneficial.
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