Available Jobs at Helderberg Personnel

Main Purpose of the Role

• Manage all aspects of running a store to ensure that sales targets are achieved, costs are controlled, employees are managed, and that excellent levels of customer care and service are always delivered.
• The ideal candidate is also responsible for people management: working on the shop floor and being in constant contact with both customers and staff; ensuring staff give excellent customer service. 

Key Responsibilities

• Day to day management of all aspects of the store ensuring that it is trading effectively, that it is adequately staffed, and that customers’ needs are met. Dealing with any enquiries and complaints as appropriate.
• Day to day management of employees including motivation, recruitment, attendance, welfare, training and development, according to company policies and employment laws, ensuring that relevant Retail and HR procedures are followed.
• Liaise with Line Manager and the HR department with regards to any employee issues and inform them of any employee changes.
• Plan, drive, and report on store sales, costs and business performance, according to company requirements, ensuring that all figures supplied are accurate and timely.
• Follow the pricing policy set by the Company, and implement price changes when notified.
• Liaise with the retail marketing team to plan, implement, and advertise local marketing events, including in store cookery demonstrations and other special events.
• Ensure in-store displays and product merchandising meet the Company’s Visual Merchandising standards and guidelines.
• Ensure cash and payment systems in-store are managed in accordance with the company’s procedures and policies at all times, and that employee and customer safety, is provided the uppermost priority.
• Complete store administration and ensure compliance with all policies and procedures
• Plan and implement shop merchandising, layout, and the customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image, whilst observing health and safety requirements.
• To manage selling and customer service activities and practises. Continually developing and improving all store personnel’s competence in customer care, to optimise and sustain sales performance, profitability, and customer satisfaction.
• Ensure all employees receive effective, thorough and regular up to date training on the Company’s various products, procedures, policies and rules.
• Ensure that in store stock levels are always maintained by implementing regular stock checks and ordering to agreed levels.
• Carry out stock takes as directed ensuring that these are completed accurately and according to Company guidelines.
• Manage the upkeep and condition of all equipment, fixtures and the fabric of all areas of the shop.
• Ensure that the in-store IT- systems are used correctly, and that all store personnel receive adequate training to enable systems to run in your absence.
• Ensure that all company and local security practices are followed
• Commercial awareness, identifying local opportunities to advertise and promote your store.
• Attend meetings and contribute to company strategy and policy making as required.
• Develop personal skills and capability through ongoing training, as provided by the company.
• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
• Always ensure that you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks, or potential hazards.
• Ensure all employees are thoroughly trained in the Health and Safety procedures of the store including manual handling and that risk assessments are carried out.
• Carry out from time to time and as directed, tasks in addition to the above that will be both reasonable and within your capabilities.

Knowledge Required

• Two years’ experience in a Retail or Customer Focused environment with Line Management responsibilities
• Experience of driving retail sales and standards of customer service
• Experience working for a quality brand in a retail environment

Skills & Qualifications

• Matric (or above) qualification
• Customer Service and maintaining standards
• Selling and up-selling skills
• Microsoft Word, Outlook and Excel skills to intermediate level
• Interest in cooking

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• The successful candidate will have Grade 12 (essential) and 5 - 7 years’ experience in HR and Payroll administration (preferably in the agricultural sector).
• The suitable candidate is responsible for coordinating and overseeing the pickers’ payroll and employment administration. This role ensures accurate and timely reporting to the Financial Department and supervises a small team of Payroll Administrators to guarantee accuracy and compliance across all payroll activities.

Qualifications:

• Grade 12 (essential)
• 5 - 7 years’ experience in HR and payroll administration (preferably in the agricultural sector)

Knowledge and Experience:

• Donkerhoek payroll system
• VIP payroll system
• Computer literacy: MS Office – Advanced Excel
• Strong understanding of BCEA, payroll processes, statutory deductions, and reconciliations
• Experience with contractor and temporary employee payrolls
• Previous experience supervising payroll staff

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Purpose of this role:

• The Commercial Trader for the Middle East Trading Region will be responsible for driving sales growth, developing new market opportunities, and managing customer relationships in alignment with the company’s strategic goals.
• This role requires a commercially astute individual with deep market knowledge, exceptional negotiation skills, and the ability to manage complex trade flows between growers and clients in the perishable fruit sector.

Key Performance Areas:

• Strategic Market Development & Planning
• Negotiation and Trading
• Program and Client Management
• Compliance and Risk Management
• Communication and Team Collaboration

Qualifications and Experience:

• Relevant tertiary commercial qualification (BCom, Business Management, Logistics or equivalent).
• 3 – 5 Years’ experience in marketing, sales, or trading within the perishable produce industry.
• Comprehensive understanding of fruit logistics, export documentation, and global trading systems.
• Proficiency in MS Office Suite
• Excellent communication and negotiation skills, both written and verbal.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.
• Strong analytical and interpersonal skills with a collaborative team mindset.

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Duties will include:

• Responsible for all documentation instructions to forwarder
• Create / update customer information
• Communicate daily operation report to department in terms of documentation statuses & tracking
• Manage and oversee all documentation related to fruit production, processing, and export.
• Maintain accurate records of certifications, permits, and regulatory documents.
• Coordinate the collection, review, and approval of all documentation

Requirements:

• BComm graduate
• Fully bilingual (Afrikaans and English)
• Detail orientated
• Must live in or around Paarl 

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Responsibilities:

• Opening contracts on system
• Generate sales contracts
• Sending contracts to clients and suppliers
• Collecting unsigned contracts
• Managing monthly bank audits by collecting proof of delivery (POD's) and storing invoices as well as signed contracts
• Monthly commission reconciliations
• Checking and analyzing profit calculations
• Invoicing to clients
• Creating new clients on system

Requirements:

• At least 2 - 3 years of experience in high level administration.
• Relevant degree will be an advantage.
• Analytical with good planning and organizational skills and excellent communication skills.
• Must be able to handle high volumes of work under pressure.

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Overall role

• To ensure the daily operations of the accounting practice, in terms of client relations, administration, billing, systems and documentation, while driving continuous improvement, technology adoption, and client experience.  
• Sufficient accounting knowledge to liaise with staff, understand client needs / queries and manage documents will be required although core accounting functions (eg. financial statements, taxation etc.), will not be part of this role.

Qualifications & experience

• Matric (Grade 12)
• Certificate / diploma in Office Administration, Business Admin, Bookkeeping, or similar preferred.
• Experience in a client-facing role, preferably in accounting / financial services or professional services.
• Demonstrable experience in billing / invoicing, document handling, admin coordination.
• Strong computer literacy, especially Excel, and the ability to manage and utilise further office management systems – experience proficient
• Good written and verbal communication skills.

Responsibilities

Client Experience, Relationship Management, Workflow & Internal Systems

• Serve as key contact for clients (calls, email, in person) in a friendly, professional manner, building and maintaining client relationships
• Client on-boarding: collecting necessary documents, explaining what’s expected, ensuring paperwork is complete, serve as liaison between departments
• Assisting with automation of on-boarding process including forms
• Schedule meetings / follow-ups between clients and staff.
• Respond to client queries: status of work, billing, deliverables, deadlines.
• Maintain client database / CRM; update client records (eg. contacts, relevant documents).

Billing, documents & administration

• Prepare and send invoices; follow up on outstanding payments.
• Manage all client documentation: engagement letters, signed agreements, forms.
• Maintain both digital and physical filing systems.
• Assist with report preparation: receivables, billing ageing, client status.
• Timesheet reporting and analysis
• Oversee front-office administration: reception, greeting clients, handling mail / emails, tracking office supplies, liaison for office matters and switchboard management
• Assist with marketing aspects and client communication list management
• Organize company events and activities that strengthen team culture.

Internal systems

• Coordinate with accountants / staff to track status of jobs (e.g. tax returns, financials, bookkeeping tasks).
• Ensure deadlines are met; remind/accountability to staff where needed

Computer & technical skills

• Proficiency in Microsoft Office, especially Excel: spreadsheets for tracking, simple reporting.
• Comfortable learning internal administration / financial software (billing systems, client management)
• Email & calendar management skills

Soft skills

• Extremely detail-oriented
• Strong communication skills – both written and spoken (English; any other languages such as Afrikaans are a plus).
• Systems thinker, problem-solver, and proactive communicator.
• Customer-oriented, friendly and professional.
• Good organizational skills and able to multitask.
• Adaptive and willing to learn new systems
• High level of integrity, confidentiality).

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• Typically you would input transactions on to the system, troubleshoot concerns on transactions and loads, liaise with clients and monitor acounts receivable and payable. 

Duties continued:

• Coordinate billing and inventory control for all assigned loads
• Maintain contact with assigned customer accounts
• Data entry and management of all assigned customer orders, loads, and customer correspondence
• Manage assigned customer problems with load queries
• Maintain current and up to date daily invoicing and various customer/management reports
• Demonstrate regular attendance and timeliness in reporting to work, meetings and completing assignments
• Accounts receivables and problem resolution
• Sales and accounting support as assigned
• Other general administrative duties as assigned

Requirements:

• Qualification in Account/ Administration and/or equivalent professional work experience in related field required
• Ability to work and interact well with others
• Strong Microsoft Office Excel skills preferred
• Ability to multi-task in a fast-paced environment
• 1+ years’ experience in a trading environment preferred, or 3+ years in a business environment
• Prior experience with accounts receivable or collections preferred
• Ability to work in a team environment
• Strong customer service commitment
• Ability to maintain confidential information
• Strong communication skills
• Excellent interpersonal skills
• Ability to work at a very detailed level

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• In the position, you will perform analysis and programming duties in the development, implementation and support of information systems, platforms and applications.

QUALIFICATION & EXPERIENCE:

• Experience in systems design, programming and/or systems software development and support.
• At least 3 years developer experience in AZURE, C#, .Net and SQL.
• Understanding of modern architectural designs, such as Component-Based Architecture.
• Database design/administration experience (Design, implementation, modification).
• Ability to recognise and resolve system related problems; work independently and make necessary decisions throughout the systems process within architectural guidelines.
• Relevant Degree, Course or Certification.

Responsibilities:

• Ability to apply first principles thinking and/or lateral thinking and/or systems thinking to solve exciting, complex and impactful problems.
• Design, develop, document, analyse, create, test and modify applications, programs and integrations.
• Serve as a senior development resource on projects, using known & proven best coding practices.
• Experience in DevSecOps and Agile development methodologies.
• Assist with the maintenance of programming guidelines
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.

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Requirements:

• CIMA qualification, or working towards it
• At least 3–5 years of management experience
• Experience at a strategic level
• Be or have been responsible for the monthly financial books themselves, rather than just doing annual audits
• Practical, hands-on experience in financial management

Responsibilities: 

• Preparation of annual budgets of certain entities
• Preparation and handling of annual audit
• Monthly reporting of selective entities
• Establishment of controls to monitor expenditure
• Monthly variance reports
• Control over allocation of expenditure per entity and divisions within entity
• Responsible for all tax and statutory requirements