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  • Posted: Sep 16, 2025
    Deadline: Not specified
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  • MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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    Performance Consultant - Bloemfontein

    Tasks

    Sales Operations

    • Responsible for retail sell out performance of assigned regional retailer, agency and installer base, for DStv hardware and accessory solutions.
    • Responsible for sell out performance of contract bundles of assigned, agency, express kiosks and interactive kiosk base, for Price Lock and DStv Internet.
    • Sell-In / Sell Out management for key independent retailer partners, ie. ISER, Installers, including Run Rate management for Demand Planning purposes.
    • Agree promotional activity including advertising support for above selected partners.
    • Ensure optimal inventory levels in all channel partners by proactively escalating concerns relating to stock outs and overstocks, as per defined process.
    • Responsible for the proactive clearing of aged / discontinued stock with the support of the respective Key Account Manager
    • Implement professional merchandising standards according to the MultiChoice 6 “Cs” of merchandising.
    • Responsible for securing promotional space, such as golden locations, window display, promo courts for ad-hoc promotional displays.
    • Building and maintenance of such displays by soliciting support of in-store staff and well as 3rd party suppliers.
    • Deliver on the ground training on DStv products and services to key stakeholders in the Channel Partners
    • Assist channel partners by explaining the returns process for decoders to the responsible stakeholders.
    • Escalate concerns relating to failed & aged collections on approved Return Authorisations.
    • Assist channel partners with store level customer complaints, where assistance is sought by them to resolve.
    • On an Ad Hoc basis support promotional events (activations) where DStv is promoting its products and services.
    • Support DStv Business to setup, monitor and terminate retail demo accounts for the purposes of promoting DStv sales.
    • Ensure that all the engagement documentations interventions and Multichoice loaned assets with Agency partners are recorded.
    • Ensure the successful resolution of escalated queries within agreed SLA timelines.
    • Conduct Monthly Inventory stock takes in assigned Agency base as per company guidelines and process

    Stakeholder Management

    • Responsible for maintaining a harmonious relationship with all key stakeholders in the channel partner outlets, to create the optimum conditions to promote sell out
    • Be in liaison with the relevant suppliers and ensure Channel Partners have the necessary and required tools of trade and stock.
    • Proactively develop relationship with key shopping centre management to facilitate co-operation when ad-hoc promotional activity is required

    Reporting and Continuous Improvement

    • Drive CSAT performance for Customer Care and Aftersales KPI’s in appropriate channel partner operations.
    • Collate and Monitor Channel partner performance indicators at stipulated time frames to enable proactive interventions and support.
    • Keep the performance indicator metrics, up to date and with correct data at all times
    • Analyse and identify trends, areas of improvement, business challenges, risk and propose appropriate action.
    • Work with management to develop and implement performance improvement initiatives.
    • Proactively monitor the trade for market intelligence relating to competitor product launches, promotion and price movements, and feedback via defined process.
    • Managed MultiChoice assets at of assigned, agency, express kiosks and interactive kiosk base.

    Qualifications

    • Diploma in Business/Operations/Sales Management advantageous

    Experience

    • 3 - 5 years Sales and Service support/ performance management experience.

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    Method of Application

    Interested and qualified? Go to MultiChoice on careers.multichoice.com to apply

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