Performance Consultant - Bloemfontein at MultiChoice

Tasks

Sales Operations

• Responsible for retail sell out performance of assigned regional retailer, agency and installer base, for DStv hardware and accessory solutions.
• Responsible for sell out performance of contract bundles of assigned, agency, express kiosks and interactive kiosk base, for Price Lock and DStv Internet.
• Sell-In / Sell Out management for key independent retailer partners, ie. ISER, Installers, including Run Rate management for Demand Planning purposes.
• Agree promotional activity including advertising support for above selected partners.
• Ensure optimal inventory levels in all channel partners by proactively escalating concerns relating to stock outs and overstocks, as per defined process.
• Responsible for the proactive clearing of aged / discontinued stock with the support of the respective Key Account Manager
• Implement professional merchandising standards according to the MultiChoice 6 “Cs” of merchandising.
• Responsible for securing promotional space, such as golden locations, window display, promo courts for ad-hoc promotional displays.
• Building and maintenance of such displays by soliciting support of in-store staff and well as 3rd party suppliers.
• Deliver on the ground training on DStv products and services to key stakeholders in the Channel Partners
• Assist channel partners by explaining the returns process for decoders to the responsible stakeholders.
• Escalate concerns relating to failed & aged collections on approved Return Authorisations.
• Assist channel partners with store level customer complaints, where assistance is sought by them to resolve.
• On an Ad Hoc basis support promotional events (activations) where DStv is promoting its products and services.
• Support DStv Business to setup, monitor and terminate retail demo accounts for the purposes of promoting DStv sales.
• Ensure that all the engagement documentations interventions and Multichoice loaned assets with Agency partners are recorded.
• Ensure the successful resolution of escalated queries within agreed SLA timelines.
• Conduct Monthly Inventory stock takes in assigned Agency base as per company guidelines and process

Stakeholder Management

• Responsible for maintaining a harmonious relationship with all key stakeholders in the channel partner outlets, to create the optimum conditions to promote sell out
• Be in liaison with the relevant suppliers and ensure Channel Partners have the necessary and required tools of trade and stock.
• Proactively develop relationship with key shopping centre management to facilitate co-operation when ad-hoc promotional activity is required

Reporting and Continuous Improvement

• Drive CSAT performance for Customer Care and Aftersales KPI’s in appropriate channel partner operations.
• Collate and Monitor Channel partner performance indicators at stipulated time frames to enable proactive interventions and support.
• Keep the performance indicator metrics, up to date and with correct data at all times
• Analyse and identify trends, areas of improvement, business challenges, risk and propose appropriate action.
• Work with management to develop and implement performance improvement initiatives.
• Proactively monitor the trade for market intelligence relating to competitor product launches, promotion and price movements, and feedback via defined process.
• Managed MultiChoice assets at of assigned, agency, express kiosks and interactive kiosk base.

Qualifications

• Diploma in Business/Operations/Sales Management advantageous

Experience

• 3 - 5 years Sales and Service support/ performance management experience.