Personal Shopper (The Grove) at OneCart

Job Description :

• As a personal concierge shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries.
• You should demonstrate excellent communication skills and strive to exceed customer expectations.
• Personal concierge shoppers are required to remain in-store during working hours.
• To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detailmmtogether with excellent customer service.
• Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer

Duties and Responsibilities :

• Helping customers make the best possible purchases by providing advice, guidance, and Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values

Job Requirements:

• Matric 
• Must be based in the area or closer 
• Must be Fluent in English 
• Must be able to type in full sentences