Petshop Science Manager at Shoprite Group of Companies

How you add value

• Build trust with our customers
• Keep customers coming back to Petshop Science through optimal operational standards and highest levels of service excellence
• Provide leadership that creates a great team vibe with sound people management and administration
• Accountable for great financial results, achievement of sales targets and loss prevention
• Accountable for team compliance with company policies and health and safety standards.

What you do daily

• Provide support and leadership to the team
• Manage the daily operation of the store
• Communicate effectively and timeously with suppliers and investigate and/or escalate stock issues
• Oversee product merchandising
• Ensure standards for quality, customer service, and health and safety are met.
• Investigate and resolve any areas of concern.
• Deliver reports and/or specific inputs as required
• Take ownership of the in-store customer service
• Maintain an extensive knowledge of pets and related products to ensure the best service and advice is provided to our customers.
• Ensure pet product knowledge is relevant and continuously aligned to new trends.
• Build your own and your team’s product knowledge through training, knowledge exchange and working with suppliers.
• Selling and Sales Performance Management
• Oversee all sales policies, procedures and processes, ensuring the best in-store customer experience.
• Manage and monitor the team’s sales performance

Qualifications

• Grade 12 (Essential)

Experience

• +3 years exposure to retail or service-oriented store environment (Essential)
• MUST LOVE ANIMALS – Previous exposure to pet services, pet care, pet products or animal orientated services or sales (Essential)