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The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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How you add value
- Build trust with our customers
- Keep customers coming back to Petshop Science through optimal operational standards and highest levels of service excellence
- Provide leadership that creates a great team vibe with sound people management and administration
- Accountable for great financial results, achievement of sales targets and loss prevention
- Accountable for team compliance with company policies and health and safety standards.
What you do daily
- Provide support and leadership to the team
- Manage the daily operation of the store
- Communicate effectively and timeously with suppliers and investigate and/or escalate stock issues
- Oversee product merchandising
- Ensure standards for quality, customer service, and health and safety are met.
- Investigate and resolve any areas of concern.
- Deliver reports and/or specific inputs as required
- Take ownership of the in-store customer service
- Maintain an extensive knowledge of pets and related products to ensure the best service and advice is provided to our customers.
- Ensure pet product knowledge is relevant and continuously aligned to new trends.
- Build your own and your team’s product knowledge through training, knowledge exchange and working with suppliers.
- Selling and Sales Performance Management
- Oversee all sales policies, procedures and processes, ensuring the best in-store customer experience.
- Manage and monitor the team’s sales performance
Qualifications
Experience
- +3 years exposure to retail or service-oriented store environment (Essential)
- MUST LOVE ANIMALS – Previous exposure to pet services, pet care, pet products or animal orientated services or sales (Essential)
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Job Objectives
- Continuous collaboration with DC operations/ Suppliers and Buying to contribute to efficient receiving of supplier goods and mitigate any potential risks
- Capture and accurately report on allocations while maintaining an up-to-date allocation tracker
- Ensure all promotional activities for the different brands are accurately loaded onto the promotions grid
- Conduct comprehensive pre, during, and post-promotion analyses to identify risks and provide actionable feedback
- Develop detailed reports on promotional sales volume projections, ensuring alignment with system expectations.
- Work with DC operations/ Suppliers and Buying to efficiently plan the movement of promotional goods, contributing to overall operational efficiency.
- Effectively communicate and report promotional activities to various business stakeholders.
- Demonstrate strong teamwork skills and the ability to meet deadlines consistently.
- Monitor orders to ensure smooth processing and fulfillment.
- Analyze promotional feedback to ensure that branch promo out-of-stock (OOS) remain below 1% for all promotions.
- Be adaptable and willing to work across different sites as needed
Qualifications
- BCom Degree in supply chain (or related)
Experience
- Minimum of two years relevent experience
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INDIVIDUAL
OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS
- Pharmacy administration
- Housekeeping
- Stock control
- Customer service
- Sales
- Compliance
- Marketing campaigns
MANAGEMENT
- Operational work planning.
- Priority setting and scheduling of staff.
- Operational performance monitoring.
- People and enabling capacity management/Resourcing.
- Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
- Resolve escalated operational issues.
- Budget management.
LEADERSHIP
- Developing and tutoring staff, interns, and assistants.
- Motivate and discipline the team.
Qualifications
Essential
- Bachelor of Pharmacy degree/ equivalent qualification.
- Registered as a pharmacist at the South African Pharmacy Council (SAPC).
Desirable
Experience
Essential
- Experience in managing staff.
- Experience working in a retail pharmacy environment.
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Product Data Mastery
- Adhere to company standards by mastering our product catalogue, ensuring accurate and up-to-date product information (descriptions, pricing, images) across all digital commerce
- Conduct analysis of product performance metrics to identify opportunities for optimisation and improvement in the online space.
- Research best practices and industry standards to ensure our digital content remains competitive and engaging.
Merchandising & Content Strategy
- Align to product performance data by analysing sales trends to inform merchandising strategies and identify top-selling items and underperformers.
- Execute compelling product presentations and contribute to the development of promotional calendars and placement strategies.
- Craft engaging product descriptions that effectively showcase the value and benefits of our
Continuous Improvement
- Gather insights on digital commerce trends and competitor strategies, actively seeking to improve our digital commerce operations.
- Propose innovative solutions to enhance data management, merchandising execution, and overall online customer experience.
Performance Reporting & Analysis
- Report on key digital commerce metrics such as conversion rates, average order value, and product performance to track progress and highlight areas for growth.
- Provide insights from performance reports to both the creative/marketing and data teams to refine strategies and execution plans.
Collaboration & Growth
- Support the creative team in ensuring product presentation aligns seamlessly with brand messaging and ongoing marketing initiatives.
- Partner with the data team to understand customer behaviour deeply and leverage this information to inform our merchandising decisions.
- Attend to personal growth by seeking opportunities for professional development within the
Maintaining Digital Channels
Creative Asset Management
Weekly Reporting
-
Report on various categories, designers, trends, and product performance each week, identifying ways to optimise product curation while appealing to specific target demographics
Assertiveness and Accountability
- Investigate issues promptly, escalating them as necessary, and collaborating with stakeholders to devise appropriate resolutions.
- Comply with organisational standards by taking accountability for actions and learning from
Tech Savvy & Platform Exposure
Team Spirit and Stakeholder Rapport
- Provide valuable contributions as a team player, fostering a positive team spirit and maintaining good morale.
- Build rapport with internal and external stakeholders to ensure effective collaboration and alignment on merchandising strategies.
Qualifications
- Diploma or BCom Degree in Marketing, Communications, or Business
Experience
- +2 years of experience in a related position
- Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, data analysis)
- Experience with ARCH POS is a significant plus
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Job Objectives
- Effectively monitor all post received(electronic storage) from allocated
- Western Cape stores, i.e. manage day to day worklist.
- Reconcile corrections on systems and file for audit purposes.
- Investigate and compare supplier invoices amounts to GRN amounts and
- facilitate corrections.
- Check for duplications of invoice / GRN entries
- Investigate outstanding transactions on GR /IR account effectively.
- Identify branch errors and communicate errors with stores.
- To perform ad hoc administrative tasks - as required.
- Perform corrections on branch errors to minimise paper shrinkage and
- facilitate vendor payments. date files on a weekly basis to ensure easy retrieval
Qualifications
Essential:
- Matric (Grade 12) with Accounting as a subject
Desirable:
- Studying towards a Business Management or Accounting qualification
Advantageous:
- Previously worked on Pastel
Experience
Essential:
- At least 3 years working experience in an Admin / receiving environment is essential
- Previously worked on SAP FI & SAP Retail
- Excel experience
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Job Objectives
- Incident management of end user and store devices:
- Reported incidents must be resolved or a work around found within agreed Service Level Agreement(SLA)
- Understand and adhere to the different levels of authority of users and accompanying SLA’s (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.)
- Second Line telephonic user support
- Remote support by dialling into end point, i.e. desktop of store device
- Visit with user or site to resolve issues
- Physically doing a call-out to resolve problems at the user’s workstation (third option)
- Ensure quality of work delivered, which will include monitoring of performance
- Ensure continuous service
- Take ownership of problems and progressing problem resolution.
- Providing advice or training to users about the systems' functionality, correct operation or constraints, - devising workarounds, - correcting faults
- To set-up, configure and install end point devices, i.e. desktops and POS:
- Installation and configuration of new end point devices, i.,e. PCs, POS
- Reloading of software of PCs and store end point devices
- Ensuring integrity and security of user or end point data
- Installation and configuration of peripherals, i.e. printers
- Adhere to installation standards and configurations
- Manage infrastructure vendors, i.e. cabling, UPS, Voice, Data, end point installations:
- Liaise and Manage Third Party vendors to perform installations or maintenance Comply and ensure standards are enforced
- Servicing of end point devices and peripherals
- Install and configure end point devices as part of rollout projects
- Manage the new store opening process:
- Engage and understand business requirements for new site layouts
- Plan and facilitate installations of third-party services
- Escalations of issues for planned installations
- Progress communications of site installations
- Installation and configuration of store end point devices
- Manage vendor and assist with installations of Voice, Data and wireless installations
Qualifications
- Degree/Diploma in IT, Software Development, Information Systems, Systems Support or related field -
- A+, N+, MCSE certification or industry relevant qualification
Experience
- +4 years’ experience in an IT Field Support role or equivalent - (essential).
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Job Objectives
- Ensure correct cost is loaded on DC to enable the Planner to order stock.
- Determine / extrapolate the correct pricing for different units of measure so that the correct pack size, cost and unit sale price on supplier vendor number are accurately loaded.
- Quality check cost and sales price loading after Buyers and Planners set up clusters (group per brand and store size / layout module), immediately correcting any errors identified.
- Capture and load retail prices ensuring a high degree of accuracy and meticulousness.
- Timeously resolve store queries raised as incidents (e.g., DC mispicks, supplier barcode irregularities) and range / derange as appropriate.
- Facilitate and support Checkline with consumer queries, (e.g., stock availability and placing orders), arranging IBTs as required.
- Maintain accurate, timeous loading of newly listed products on SAP Buying as approved by the Buyer.
- Inform DC Planner of new products and provide them with ties and highs as provided by supplier listing form / master data.
- Set flags on system to range/list products at store level.
- Liaise with Replenishers to ensure orders are placed and to relay Buyers’ delivery dates.
- Timeously capture deranging and mark downs.
- De/link items from DC after items have been discontinued from supplier/no longer viable for exports.
- Maintain up-to-date and accurate filing of invoices, costing documents, new article forms, and update documents per supplier.
- Generate comprehensive reports for appropriate actioning and reviews by the Buyer.
- Monitor and track progress and performance against KPI’s and proactively resolve issues or escalate to Buyer as required.
Qualifications
Experience
- +1 years' experience in a similar capacity or role, executing administrative functions and support related to the buying or planning process
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Job Objectives
Events Coordination:
- Lead the planning and execution of large-scale events, such as conferences or corporate retreats.
- Develop strategic event plans, including timelines, resources, and contingency plans.
- Manage a team of support staff and volunteers, providing training and guidance.
- Conduct post-event evaluations to assess outcomes and identify areas for improvement.
- Foster relationships with key stakeholders and sponsors to enhance event success.
Stakeholder Engagement:
- Welcome clients and visitors with professionalism and attend to all calls promptly.
- Establish good relationships with teams, internal and external stakeholders to uphold office efficiency and effectiveness.
- Serve as the primary liaison between internal and external teams, clients, and vendors, ensuringtimely and efficient handling of queries and requests.
- Facilitate the seamless exchange of information among stakeholders.
- Offer comprehensive administrative support to the leadership group and their teams to promoteeffective and efficient operations within the organisation.
Communication Facilitation:
- Prepare and maintain attendance records, minutes, agendas, and other meeting content and datafor presentation.
- Provide assistance to Senior Managers with diary management.
Document Management:
- Categorise documentation based on relevance and accessibility.
- Review existing document management systems to ensure compliance and efficiency.
- Maintain organised records to support easy retrieval and reference.
- Optimise documentation processes to streamline information flow.
Project Management:
- Monitor project timelines and deliverables to ensure adherence to schedules.
- Resolve any issues or obstacles that arise during project execution.
Process Improvement:
- Proactively plan and execute the efficient running of the office to ensure a well-maintained officeenvironment that meets the requirements of the team.
- Co-ordinate all administrative tasks for onboarding and termination of team members.
- Process invoices, raise Purchase Orders (POs), and follow up on payments where required.
- Maintain records of payments and financial activities and support with the compilation of financial reporting.
Strategic Planning Support:
- Compile and capture data for monthly and quarterly reporting purposes.
- Undertake research as requested by General Manager direct reports.
- Coordinate and support the identification and execution roll-out of improvement projects.
Qualifications
- Degree or Diploma in Office Management or a related field - (essential).
Experience
- 2-4 years’ experience in supporting and executive role with a good understanding of project services.
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Job Objectives
- To implement and maintain the admin systems, procedures and policies
- To implement and maintain the financial budgets
- To implement and maintain the loss control systems
- To ensure adherence to Health, Safety and Housekeeping standards
- To implement and maintain the HR systems, procedures and policies
Qualifications
Essential
Desirable
Experience
Desirable
- (6 months +) Supervision/Management
- (6 months +) Retail environment
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Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
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Employee Centric Delivery
- Providing administrative support across relevant People function according to People policies and procedures.
- Adhering to legislative as required by the functional role.
- Escalating concerns or challenges immediately to ensure an efficient flow of work is maintained.
- Co-ordinating the resolution of queries related to the relevant People function, often communicating on behalf of others and delivering messages to third parties.
- Compiling and updating documents as required.
- Capturing, loading and processing relevant documents.
- Maintaining filing and recording all required administration on systems for reference and auditing purposes.
- Making use of official templates and systems for correspondence, memo and related administrative activities.
- Updating and maintaining People data in accordance with data standards.
- Conducting general office and/or functional specific administration.
- Capturing and managing orders in the relevant systems where relevant within the function.
- Receiving stationery and supplying stationery as per order within the People function.
- Maintaining stock levels and timeously place orders when required and relevant within the function.
- Liaising with external third parties if required in terms of the People processes within functional area.
- Ongoing screening of incoming correspondence and addressing according to level of priority for and within the relevant People function. Participating in projects and other adhoc activities like orientating new employees within the first week of joining, compiling lists of stakeholders etc.
- Ensuring work is completed according to the sequence required and agreed prioritization.
- Liaise with third party service providers.
- Submitting of invoices for payment.
- Preparation of travel claims for payments.
- Booking of accommodation for Learners and Trainers
People (Self, Team & Organizational)
- Participating in and aligning with the People team to deliver solutions and services to the business.
- Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
- Participating in various team activities that foster a wellness culture to ensure that the team mentally, physically and emotionally feels supported.
- Participating in the enablement of a culture of open and transparent communication within the team.
Financial, Reporting & BI
- Ensuring accuracy in data input and relevant reports as applicable to the functional area.
- Using official data sources to inform administrative outputs.
- Assisting with compiling basic reports for input to broader People requirements.
- Consolidating basic costs or data as required by the functional area.
Governance & Compliance
- Ensuring compliance with relevant labour relations frameworks and legislation.
- Ensuring compliance to organizational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
- Managing the identification and mitigation of functional team and administrative risks.
Future-Fit
- Participating in the integration and effective flow of work with other service areas and business.
- Identifying opportunities for continuous improvement in administrative delivery services.
- Suggesting or sharing ideas related to relevant administrative functional technology requirements where required.
Qualifications
- Diploma in Administration or equivalent - (beneficial).
- Grade 12, National Senior Certificate - (essential).
- +1 year in an HR administrative or HR Assistant role with exposure to various aspects of the HR employee lifecycle – delivering HR administration, HR support and Assistant HR service delivery functions or equivalent role - (essential).
- Experience within the FMCG, retail sector or similar - (preferred).
Experience
- Diploma in Administration or equivalent - (beneficial).
- Grade 12, National Senior Certificate - (essential).
- Exposure to training delivery or facilitation is beneficial.
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Job Objectives
- Design, develop, and maintain advanced cloud infrastructure solutions using AWS services to support the Business’s cloud infrastructure requirements. Ensure Cloud Expenditure and Cloud Security is managed proactively.
- Collaborate with engineering and business stakeholders to understand their cloud infrastructure needs and translate them into scalable and dependable solutions that align with business goals.
- Implement monitoring, testing, and automation procedures for cloud infrastructure, ensuring its efficiency and reliability.
- Participate in infrastructure’s code, code reviews, adhering to standards and best practices for cloud infrastructure development.
- Lead efforts to diagnose and address cloud-related issues while providing effective solutions to maintain a healthy cloud environment.
- Own the stability and uptime of the cloud infrastructure platforms in AWS used to deliver high quality solutions.
- Lead the effort in maintaining comprehensive and well-organized documentation for infrastructure.
- Build and maintain a library of reusable cloud engineering artifacts to expedite the development of analytics solutions.
- Lead the efforts in building sustainable deployment patterns and processes for releasing cloud infrastructure.
- Play a key role in promoting and implementing DevOps best practices within the team.
- Drive the enablement and adoption of cloud engineering best practices, guiding team members in implementing standards, and collaborative development processes to optimize infrastruture outcomes.
- Proactively explore and discover opportunities to enhance systems and cloud processes within their area of responsibility.
- Provide expert technical guidance, mentorship, and support to team members.
Qualifications
- A related IT Qualification
- AWS Cloud certification
Experience
- +5 years of practical experience using AWS cloud platform
- Experience in building and managing cloud platforms using Kubernetes for container orchestration – (essential)
- Experience with opensource tools such as Airflow, MLFlow, Grafana and Spark – (highly beneficial)
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Job Objectives
- Stock control
- Dispensing (under supervision of a pharmacist)
- Administration
- Housekeeping
- Frontshop service
Qualifications
Essential:
- Qualified as a Post Basic Pharmacist Assistant.
- Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.
Experience
- Two years+ experience working in a similar role.
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Job Objectives
Customer Engagement
- Provide top-notch service by helping customers find the perfect products and solutions for their pets.
Product Knowledge
- Share your love and knowledge of pets as you assist customers in making informed decisions on food, toys, and care supplies.
Inventory Management
- Help with restocking shelves, organising products, and ensuring the store is clean and welcoming.
Team Collaboration
- Work closely with fellow team members to create a positive shopping experience for all pet owners.
Qualifications
Education
- Minimum of Grade 12 or equivalent.
Experience
Animal Lover
- A genuine passion for animals and their care.
Team Player
- Friendly, approachable, and ready to work as part of a dedicated team.
Customer-Focused
- Able to engage with customers and provide exceptional service.
Adaptable
- Willing to learn and take on various tasks in a fast-paced environment.
Previous Experience (Preferred)
- Any prior experience in retail or animal care is a plus but not required – you just need to bring your enthusiasm!
Method of Application
Use the link(s) below to apply on company website.
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