Digital Commerce Merchandiser at Shoprite Group of Companies

Product Data Mastery

• Adhere to company standards by mastering our product catalogue, ensuring accurate and up-to-date product information (descriptions, pricing, images) across all digital commerce
• Conduct analysis of product performance metrics to identify opportunities for optimisation and improvement in the online space.
• Research best practices and industry standards to ensure our digital content remains competitive and engaging.

Merchandising & Content Strategy

• Align to product performance data by analysing sales trends to inform merchandising strategies and identify top-selling items and underperformers.
• Execute compelling product presentations and contribute to the development of promotional calendars and placement strategies.
• Craft engaging product descriptions that effectively showcase the value and benefits of our

Continuous Improvement

• Gather insights on digital commerce trends and competitor strategies, actively seeking to improve our digital commerce operations.
• Propose innovative solutions to enhance data management, merchandising execution, and overall online customer experience.

Performance Reporting & Analysis

• Report on key digital commerce metrics such as conversion rates, average order value, and product performance to track progress and highlight areas for growth.
• Provide insights from performance reports to both the creative/marketing and data teams to refine strategies and execution plans.

Collaboration & Growth

• Support the creative team in ensuring product presentation aligns seamlessly with brand messaging and ongoing marketing initiatives.
• Partner with the data team to understand customer behaviour deeply and leverage this information to inform our merchandising decisions.
• Attend to personal growth by seeking opportunities for professional development within the

Maintaining Digital Channels

• Service all digital channels by curating product selections that create an engaging and seamless customer-facing experience.

Creative Asset Management

• Utilise a systematic approach to manage and maintain creative assets in an organised archive, ensuring easy accessibility for the team.

Weekly Reporting

• Report on various categories, designers, trends, and product performance each week, identifying ways to optimise product curation while appealing to specific target demographics

Assertiveness and Accountability

• Investigate issues promptly, escalating them as necessary, and collaborating with stakeholders to devise appropriate resolutions.
• Comply with organisational standards by taking accountability for actions and learning from

Tech Savvy & Platform Exposure

• Apply technical expertise, engaging with merchandising platforms and software to identify solutions that enhance operations.

Team Spirit and Stakeholder Rapport

• Provide valuable contributions as a team player, fostering a positive team spirit and maintaining good morale.
• Build rapport with internal and external stakeholders to ensure effective collaboration and alignment on merchandising strategies.

Qualifications

• Diploma or BCom Degree in Marketing, Communications, or Business 

Experience

• +2 years of experience in a related position 
• Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, data analysis) 
• Experience with ARCH POS is a significant plus