Pharmacist Assistant at Discovery Limited

Discovery Health - MedXpress
Pharmacist Assistant (Fixed Term Contract Position)
(Kindly note that this is not a permanent position, it is a fixed term contract position for 4 months approximately)

About Discovery

• Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

• Dealing with telephonic and email enquiries from members currently using the MedXpress service and prospective users. Placing re-orders and educating members on the service. Dealing with partner providers to ensure that orders are delivered within Service Level Agreement

Areas of responsibility may include but not limited to

Job Responsibilities Include Among Others The Following

• Dealing with multiple telephonic and email queries from Discovery MedXpress member and partner pharmacies and the administration involved with monitoring order turnaround times so that service levels are closely monitored
• Dealing with all queries through to resolution
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Keep up-to-date with policy and product changes
• Assisting with escalated queries from members and pharmacies
• Assisting with written correspondence where necessary
• Providing limited clinical advice on how to use medicines

Personal Attributes And Skills

• Deciding and initiating action
• Delivering results and meeting customer expectations
• Adhering to principles and values
• Applying expertise and technology
• Planning and organizing
• Working with people
• Coping with pressure and setbacks
• Writing and reporting

Skills

• Time Management
• Verbal and written communication

 

The Following Are Essential Requirements
Qualification and Experience
Knowledge

• Retail/hospital pharmacy
• Good understanding of medicines, prescription reading and pharmacy legislation
• Pharmacology
• Generic medication
• CIB product and protocols
• Discovery Health systems

Essential
Experience:

• Post Basic Pharmacist Assistant qualification

Minimum 2 Years Of Pharmaceutical Hospital/Retail Experience

• Basic MS Office Knowledge

Advantageous

• DUR experience
• Bilingual (English & Afrikaans)

Education

• Post Basic Pharmacist Assistant

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.