Planner Global Grade 09 at Barloworld Equipment

Job Purpose

• Responsible for all planning, coordinating and controlling of repair, service and maintenance jobs for a team of Service Artisans to comply with Original Equipment Manufacturer (OEM) e.g Caterpillar, Perkins etc. standards and customer requirements.

Key Outputs

• Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system.
• Planning cost elements on service jobs (Labour, Parts and Bought outs).
• Achievement of maximum productivity and profitability.
• Apply warranty policies and procedures, including service warranty.
• Issuing or job instructions to and dispatching of artisans (briefing).
• Initiation and control of Bought Out requests.
• Follow up on parts, quotes and service reports.
• Assist with achievement of Key Performance Indicators (KPI’s).
• Assist with effective control of cost centre expenses and Work-in-Progress.
• Apply warranty policies and procedures, including warranty decisions and Service warranty investigations.
• Resolve internal and external customer queries.

Qualification, Experience and Competencies

• Grade 12
• Trade certificate (Diesel or Heavy Earthmoving Mechanic)
• Minimum 3 years relevant experience.
• Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
• SAP knowledge advantageous.
• Good communication skills and customer relations.
• Must be a team player and be willing to work overtime.
• Problem solving skills and technical competence, rule orientation and mechanical reasoning.
• Verbal and written communication skills.
• Understanding the service work order process, attention to detail, teamwork.
• Business and financial acumen, influencing and negotiation skills.