Planner - Port Elizabeth - G4S Cash Solutions at G4S

Key Performance Areas:

Responsible and accountable for effective Planning and Co-coordinating of operations

• Plan routing and scheduling activities
• Prepare the daily duty lists by allocating a vehicle, driver and crew of each of the schedules to be carried out on that day
• Manage, conduct briefing and de-briefing of crew
• Manage and monitor driver and crew overtime
• Ensure drivers, crews and custodians are dress neatly and have the required protective equipment
• Monitor and control of casual services to be performed
• Ensure written confirmation received from clients
• Confirm price of service with sales
• Enter service into “Casual Service Book”.
• Complete “Casual Service Advice” and hand to Controller to carry out service
• Ensure client is invoiced on completion of service and enter invoice number into “Casual Service Book”
• Investigate and follow up on service queries, complaints and client calls
• Visit clients premises with sales staff
• Liaise with Sales, Operations and Administration to resolve queries
• Ensure follow up is confirmed with client
• Perform Controllers duties as a relief function, as and when required to
• High risk schedules must be identified and assigned to the best available vehicles to facilitate maximum protection, arrange backup if required
• Check and sign off all control room occurrence books daily and ensure any failed services from the day before are actioned timeously by the radio controller on shift
• Manage the route plan of each vehicle and determine the most economical route
• Administer the client code to Sales Department and other relevant departments based on new contracts and planned schedules
• Handle all customer queries related to planned schedules
• Allocate necessary resources for execution of the plan  based on persons competencies
• Liaise with Cash Centres in banks re clearance for following day
• Plan the bulk banking vehicles every morning for the same day
• Plan ahead for all public holidays and holiday period disruptions
• Send questionnaires to clients requesting details of specific service requirements during these periods
• Enter service details into “holiday book” as a control to ensure that service is carried out
• Liaise with Planners/Controllers of other branches on services to be performed by more than one branch
• Advise Counting House and Box Room of changes to services over the holiday period
• Draw up schedule of additional services to be performed and attached to “Daily Vehicle Schedules”

Reports and Registers

• Manage the control room reports and records (daily, weekly and monthly)
• Prepare day off roosters for road crew’s
• Manage controller’s shifts
• Record all discrepancies in respect of customers order
• Manage the recording of all incidents (accident and robberies)
• Prepare weekly schedule of all vehicles to be serviced or requiring COF tests

Manage scanning and tracking system (E-Viper)

• Load new customers onto E-Viper system
• Manage all customer movements on E-Viper system to include terminations
• Record planned schedules on E-Viper and continuously amend on a daily basis

Management and Supervision of staff

• Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to route planning and procedures)
• Supervise all crew, driver and controllers and ensure that all job functions in respect of proper planning are correctly carried out, report back on findings
• Report to HR Administration any absenteeism and leave to effectively allocate necessary human resources.
• Prepare disciplinary if required

Mix Telematics and Easy Roster

• Ensure all vehicles are being monitored and all equipment is in working order
• Drivers are issued with driver tags
• Manage staff attendance with Easy Roster

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

The Ideal Candidate:

Minimum requirements:

• Grade 12
• Driver’s License
• PSIRA Registration

Knowledge:

• Knowledge of G4S standard operating procedures
• South African security legislation
• G4S HR Policy and procedures
• G4S Ethics Policy

Skills:

• Computer literate - ability to work on Excel, MS Outlook, Word
• Communication (written and verbal)
• Strong planning and route mapping skills
• Customer complaints