Recent Job Openings at G4S

Main Purpose of Position

• To provide an expert service relating to the implementation, installation and maintenance of technology contracts and projects.

Effective Administration of the Technology Contract to ensure sound Financial Performance

• Conform and adhere to the profitability of contracts with a focus on records and hours.
• Contract Margin administration
•   Billable hours
•   Job Cards 
• Coordinate and complete administration for the contract and invoice documentation and ensure accuracy of information

Effective management of operations

• Complete daily tasks with close monitoring of standards
• Client retention and customer service levels
• Maintenance of positive customer relationships
• Quality Management/ Operations Process management – adherence to quality standard
• Effective management of business development function

New business development

• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
•  Participate in safety forums created by company for example safety meetings and safety talks
•  Report all safety incidents to the relevant people
•  Discuss all safety incidents on all levels
•  Follow-up on any activities assigned through safety meeting/committee/representative/management
•  Attend safety education and refresher programmes
•  Comply with safety policies and procedures at workplace
•  Distribute safety information as and when required
•  Wear protective clothing all the time

The Ideal Candidate:

Qualifications & Experience

• Formal Security Management Training Advantageous
• Electronic Security Services experience advantageous 

Experience w.r.t. implementation of the following systems (advantageous):

• CCTV
• Access Control
• Intruder Detection
• Fire Detection
• Fire Suppression

Skills & Attributes

• Understanding the organizational environment
• Understanding the organization’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Delivering great customer service
• Sharing and co-operating

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Role Responsibility:

CPC Supervisor

Effective Supervision of the Cash Processing Centre Operations

• Ensure that tellers are processing according to Cash processing policy and procedures
• Equal distribution of work to avoid bottle necks
• Effective managing of the end-to-end work flow process
• Comply with Cash Centre operational and administrative procedures within defined guidelines
• Ensure that Record keeping of all applicable documents are maintained/retained as per the standards
• Responsible to ensure that all daily recons are balanced
• Quality Assurance
• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code

Effective supervision of staff Assist with any other related duties as allocated/requested from management

• Assist with rostering
• Monitor performance and provide feedback
• Assist with the optimization of resources to meet operational needs
• Oversight of employee record ensuring that all relevant and required documentation is on file
• Action all customer queries and complaints
• Verify/check all cash transactions/differences
• Responsible to ensure that staff process customer transactions accurately
• People Management
• Effectively manage overtime and working hours as per employee contract
• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with
• Company policies and procedures.
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
• Ensure record keeping of all minutes of meetings
• Ensure that all staff adhere to the uniform standards at all times
• Training and development
• Succession Planning
• Determine training needs (in line with training and HR policy) for
• Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions
• Engage with staff on a regular basis and coach staff as needed.
• Ensure all employees have attended the role specific training
• Supervisor must take ownership of personal development
• Risk and compliance
• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with regards to risk
• Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the
• CCTV/note counters and all other equipment in the branch
• The ROCC must be adhered to

Health and Safety Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.

• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

The Ideal Candidate:

Qualification and Experience Knowledge, Skills and Attributes

• Grade 12 with Mathematics and or Accounting
• Relevant tertiary qualification advantageous
• Relevant working experience required
• Sound understanding of basic financial
• principles/information
• Computer Literacy
• Reporting and analysis of information
• Good verbal and written communication skills
• Delivering performance
• Driving changes
• Strict adherence to policies and procedures
• Customer thinking
• Ability to work in teams
• Managing People

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Key Performance Areas:

Responsible and accountable for effective Planning and Co-coordinating of operations

• Plan routing and scheduling activities
• Prepare the daily duty lists by allocating a vehicle, driver and crew of each of the schedules to be carried out on that day
• Manage, conduct briefing and de-briefing of crew
• Manage and monitor driver and crew overtime
• Ensure drivers, crews and custodians are dress neatly and have the required protective equipment
• Monitor and control of casual services to be performed
• Ensure written confirmation received from clients
• Confirm price of service with sales
• Enter service into “Casual Service Book”.
• Complete “Casual Service Advice” and hand to Controller to carry out service
• Ensure client is invoiced on completion of service and enter invoice number into “Casual Service Book”
• Investigate and follow up on service queries, complaints and client calls
• Visit clients premises with sales staff
• Liaise with Sales, Operations and Administration to resolve queries
• Ensure follow up is confirmed with client
• Perform Controllers duties as a relief function, as and when required to
• High risk schedules must be identified and assigned to the best available vehicles to facilitate maximum protection, arrange backup if required
• Check and sign off all control room occurrence books daily and ensure any failed services from the day before are actioned timeously by the radio controller on shift
• Manage the route plan of each vehicle and determine the most economical route
• Administer the client code to Sales Department and other relevant departments based on new contracts and planned schedules
• Handle all customer queries related to planned schedules
• Allocate necessary resources for execution of the plan  based on persons competencies
• Liaise with Cash Centres in banks re clearance for following day
• Plan the bulk banking vehicles every morning for the same day
• Plan ahead for all public holidays and holiday period disruptions
• Send questionnaires to clients requesting details of specific service requirements during these periods
• Enter service details into “holiday book” as a control to ensure that service is carried out
• Liaise with Planners/Controllers of other branches on services to be performed by more than one branch
• Advise Counting House and Box Room of changes to services over the holiday period
• Draw up schedule of additional services to be performed and attached to “Daily Vehicle Schedules”

Reports and Registers

• Manage the control room reports and records (daily, weekly and monthly)
• Prepare day off roosters for road crew’s
• Manage controller’s shifts
• Record all discrepancies in respect of customers order
• Manage the recording of all incidents (accident and robberies)
• Prepare weekly schedule of all vehicles to be serviced or requiring COF tests

Manage scanning and tracking system (E-Viper)

• Load new customers onto E-Viper system
• Manage all customer movements on E-Viper system to include terminations
• Record planned schedules on E-Viper and continuously amend on a daily basis

Management and Supervision of staff

• Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to route planning and procedures)
• Supervise all crew, driver and controllers and ensure that all job functions in respect of proper planning are correctly carried out, report back on findings
• Report to HR Administration any absenteeism and leave to effectively allocate necessary human resources.
• Prepare disciplinary if required

Mix Telematics and Easy Roster

• Ensure all vehicles are being monitored and all equipment is in working order
• Drivers are issued with driver tags
• Manage staff attendance with Easy Roster

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

The Ideal Candidate:

Minimum requirements:

• Grade 12
• Driver’s License
• PSIRA Registration

Knowledge:

• Knowledge of G4S standard operating procedures
• South African security legislation
• G4S HR Policy and procedures
• G4S Ethics Policy

Skills:

• Computer literate - ability to work on Excel, MS Outlook, Word
• Communication (written and verbal)
• Strong planning and route mapping skills
• Customer complaints

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Role Responsibility:

• To effectively manage the distribution of all cash bags and containers. To effectively count, balance, pack and reconcile the customers’ cash.

Manage the receiving of all bags and containers

• Distribute the bags/Containers to different areas
• Ensure all receipting is done 
• Ensure that all work received daily is processed and cleared on the system
• Check that the information on the bags are correct 
• Adhere to all policies and procedures

Execute day to day operations

• Responsible for the secure, timely and accurate processing of customer deposits
• Assist in preparation of customer coin and cash orders
• Assist with other relevant duties and responsibilities that management may require from time to time
• Responsible to operate a variety of high speed equipment 
• Track deposits into internal systems 
• Proactively identify customer cash differences, report to Supervisor to correct and prevent any customer impact.
• Required to cross-train in multiple processes in order to support all Cash Processing services

Sorting of Cash/Coin

• Verifying bulk money 
• Verify  inbound or outbound coin and cash from corresponding banks, and customers 
• Accurately balance transaction totals
• Balance the bulk total/funds 

Training & Health and Safety

• Complete all related compliance training
• Attend and successfully complete all role specific training
• Adhere to procedures relating to the counting, packing, balancing, reconciliation and sorting of cash/coin
• Maintain a position of trust and responsibility 
• Participate in safety forums created by company f
• Report all safety incidents to the relevant people
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Wear protective clothing all the time

The Ideal Candidate:

​Qualification and Experience

• Grade 12 with mathematics or accounting
• 1 – 3 years relevant teller working experience preferred Sound understanding of basic financial principles/information

Knowledge and Skills

• Computer Literacy
• Good verbal and written communication skills
• Strict adherence to policies and procedures
• Customer thinking
• Ability to work in teams
• Flexibility in terms of working hours will be required, including weekends
• Role requires lifting, movement of containers, trolleys with substantial weight
• Ability to work under pressure
• Security-conscious
• Attention to detail