Policy Administration Clerk (Agri Crop) at Santam Insurance

JOB DESCRIPTION

• The Policy Administration Clerk will ensure that all signed policy documents are received, captured and accurately filled in the system.
• The role will handle enquiries relating to outstanding policy documents.
• The role will further be responsible for the registration and noting of cessions on policies. In addition, the role will assist with validating and processing of policies.

DUTIES

• Collection of signed policy documents from intermediaries.
• Handling enquiries and manage discrepancies relating to signed policy documents.
• Capture receival of signed policy documents onto Guidewire.
• Capture and process amendments on policies on the system. 
  Verification of policies and relevant documents.
• Distribute policy documents
• Provide training and support to Policy Clerks
• Support Agri personnel and intermediaries.
• Handling, registration and noting of cessions
• Managing the Support and Distribution E-mails
• Create Policies on Acceptance for Testing
• Additions of farm numbers
• Address incomplete/no signature policy information.
• Manage all policy systems and general office administrative duties.

QUALIFICATIONS AND EXPERIENCE

• Higher Certificate
• Ideally, a Degree or Diploma in Agriculture
• 1- 2 years’ experience in dealing with Insurance Policies would be advantageous.
• Experience in an insurance environment is recommended.

SKILLS & COMPETENCIES

• Computer literacy (MS Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong planning and organising abilities.
• Flexibility and Adaptability to manage multiple priorities.
• Client Services
• Team player
• Attention to detail / accuracy.
• Professional behaviour
• Well-spoken and confident in English and Afrikaans
• Ability to perform tasks under pressure.