Porter at One&Only Resorts

Job Summary

• The Porter assists with the delivery and collection of guest’s luggage, parcels, faxes, messages, etc. He also assists in keeping the lobby and Porte Coche neat and tidy and ensures all guests receive prompt, cordial and efficient attention and service throughout their stay. 

Key Duties and Responsibilities

• Be well groomed and punctual at all times.
• Ensure prompt, accurate and courteous delivery and collection of any luggage, parcels or mail. Always liaise with Concierge and Front Desk.
• Ensure correct and secure storage procedures are carried out.
• Prompt delivery of both local and international newspapers;  Local papers to be delivered by 8am;  International papers to be delivered by 10h00
• Flags to be put up and put down timeously;  In winter up @ 06:00 and down @ 18:00;  In summer up @ 06:00 and down @ 19:00
• Maintaining the cleaning and repair of all flags
• Assist the Concierge in keeping the public area clean and tidy.
• Report any suspicious persons or unattended luggage to the Concierge. Be aware of security procedures.
• Make sure when you come on shift that the trolleys are clean, storeroom is kept tidy and free of debris
• Valet parking of guest cars and ensuring the keys are securely stored
• Assist with the Doorperson’s duties when they are not available.
• Be aware of facilities available in the rooms.
• Be familiar with all facilities and services within the hotel and offer general information as required.
• Ensure you sign in and out timeously and this is signed off by a Front Office Manager on duty. 
• Read, understand and abide by all the rules and regulations set out in the Employee Handbook.
• Work night shift as and when required and will be under the management of the Night Auditor on these shifts
• Excessive lateness and absenteeism will not be tolerated within the department without a valid reason stated in advance, a sick note or prior communication made with a Supervisor or Management.
• Prepare and action additional duties outside of job description as and when necessary.

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform

Interpersonal Relationships

• Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
• Employee differences or disputes are settled quietly, away from other employees and guests.
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
• Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
• Instructions from management are treated constructively and acted upon.

Education or Certification

• General good etiquette and very good communication skills
• Read and write English fluently
• Must be of good health and be able to work flexible hours
• Strong human relations skills with both employees and guests
• Must also be outgoing and people orientated
• Must have a South African driver’s license